topic Re: Complete BIMcloud Basic Crash in Collaboration with other software

Complete BIMcloud Basic Crash

Narska — Thu, 14 Jul 2022 12:49:46 GMT

I started my computer this morning and could not log into my BIMcloud Basic Server.

I could not log into BIMcloud Manager either.

After finally getting in with masteradmin log in I find the server is completely wiped. Everything. Users, IP address, projects, libraries, everything.

What could have caused something like this and how do I restore?

Re: Complete BIMcloud Basic Crash

Noemi Balogh — Thu, 14 Jul 2022 13:50:06 GMT

Hi Narska,

Likely the Manager database has been corrupted. Contact your local support with a BIMcloud Support Package and they can help you get back as many data as possible.

Kind regards,
Noémi

Re: Complete BIMcloud Basic Crash

Narska — Thu, 14 Jul 2022 20:25:37 GMT

I think with BIMcloud Basic this is not a feature, but I got all my data by going through local data cache.

Re: Complete BIMcloud Basic Crash

Noemi Balogh — Mon, 18 Jul 2022 07:37:04 GMT

BIMcloud Basic has this support tool too, and Technical Support can help you restoring data faster than saving local cache and re-share them one by one. It is up to you which way you go, but if the right database is still available and your BIMcloud Server is not corrupted, you can even restore those projects that were not opened in your Archicad at that time.

Re: Complete BIMcloud Basic Crash

Narska — Mon, 18 Jul 2022 11:54:02 GMT

Thank you, good to know for next time.