topic Re: Red screen when opening a 3D view in Collaboration with other software

Red screen when opening a 3D view

naomihansen — Fri, 01 Dec 2023 23:09:39 GMT

I found an older thread about this, but the solution was an OS compatibility issue which was resolved at the time. 4 years later, with a whole new OS and a whole new AC version, I'm having this issue for the first time and at a loss as to how it can be fixed.

When I try to open a 3D window, I get a red screen, and ArchiCAD crashes. Or rather it stops responding to any attempts to change the model view, or any further drawing tools in 2D windows. I tried updating both AC and my OS, but that didn't fix the problem. I was able to temporary solve it by using a different user account on my mac, but then it happened again and AC is basically useless. After force-quitting and re-opening the same file, I still can't do anything, within seconds, it crashes again.

Thanks,

Naomi

Re: Red screen when opening a 3D view

DGSketcher — Sat, 02 Dec 2023 08:29:30 GMT

I’m guessing you are running AC27 on an intel Mac?

It is a well reported bug that was raised at beta and remains unfixed. There are rumours of a fix coming in February...

Unverified theories of the cause relate to changing to a 3D view with elements selected in the view you are leaving or providing input (mouse or keyboard) before the 3D view has stabilised including background calculations.

Re: Red screen when opening a 3D view

Romans — Mon, 04 Dec 2023 08:53:31 GMT

Hi Naomi,

Welcome to the show.

Here are some posts about it. You may find some tips to improve the situation (e.g., turning off 3D Antialiasing), but in the end, there is no fix available at the moment. This is really disheartening...

https://community.graphisoft.com/t5/Installation-update/Graphics-issues-that-happen-on-AC-27-in-Mac/m-p/578148#M36254

https://community.graphisoft.com/t5/Installation-update/Archicad-27-doesn-t-work-on-Intel-based-iMac-with-AMD-graphics/m-p/573036#M35958

https://community.graphisoft.com/t5/Installation-update/AC27-IntelMacs-3D-view-causes-the-freezing-of-all-views/m-p/401470#M35752

https://community.graphisoft.com/t5/Graphisoft-Technology-Preview/Mac-Pro-Late-2013-critical-Graphics-UI-problems/m-p/571179#M1120

Cheers

Roman

Re: Red screen when opening a 3D view

naomihansen — Mon, 04 Dec 2023 20:30:58 GMT

Thank you both for your warm welcome to the club that I did not want to be part of (isn't there a Marx. Bros. quote about this?), and the extensive links to threads that I could not find in my initial forum searches.

I guess it's back to AC26 for me. Funny coincidence, when I try to save as AC26, I get a "can not save plan file" message. Not asking for advice on this, just sharing the frustration.

Naomi

Re: Red screen when opening a 3D view

Karl Ottenstein — Mon, 04 Dec 2023 21:38:14 GMT

You didn't ask, but here's a thread with a possible solution to the "AC 27 cannot back-save to AC 26" issue from Graphisoft North America support:

https://community.graphisoft.com/t5/Installation-update/Save-Archicad-27-to-26/m-p/570820

Re: Red screen when opening a 3D view

naomihansen — Tue, 05 Dec 2023 00:28:54 GMT

Thanks Karl, this did indeed fix my secondary problem without my needed to search for a solution. Very much appreciated.

Less appreciated is that we'd have to do this in the first place or course, but I think I've done enough griping for now.

Naomi

Re: Red screen when opening a 3D view

David Pacifico — Fri, 19 Jan 2024 15:29:12 GMT

Can we call this the Red Screen of Death?

Re: Red screen when opening a 3D view

Romans — Fri, 19 Jan 2024 15:32:38 GMT

Not really, because it is not the death of the system (BSOD in Win), just of AC.
The related fix was finally released yesterday.

Archicad 27.1.2 Hotfix release

Re: Red screen when opening a 3D view

David Pacifico — Fri, 19 Jan 2024 15:40:01 GMT

Thanks Romans!

I hope this works. It's been biting me for a while and hit a nerve this morning.

Re: Red screen when opening a 3D view

David Pacifico — Fri, 19 Jan 2024 16:02:28 GMT

So after installing 27.1.2 my file is no longer crashing on me. Thanks!

Re: Red screen when opening a 3D view

naomihansen — Sat, 20 Jan 2024 00:47:09 GMT

Thanks Romans and David for updating this thread! I will go and install that now.

Naomi