topic Re: 3ds In add-on no longer works....HELP!! in Collaboration with other software

3ds In add-on no longer works....HELP!!

Anonymous — Mon, 19 Mar 2007 21:54:06 GMT

I downloaded the 3ds-In add-on from the goodies site, and it worked fine for a long time, now all of the sudden it wont work...as soon as it asks where to put the gsm object, archicad quits...

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Fri, 23 Mar 2007 12:34:20 GMT

I had this problem after installing the 1176 patch. a repair from the install disk and reinstall of the patch worked.

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Fri, 23 Mar 2007 12:46:33 GMT

not sure i understand how to do this...could you explain in more detail? thanks!

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Fri, 23 Mar 2007 12:59:28 GMT

you haven't indicated what version you are on. you can check by clicking the "about ArchiCAD"from the help menu. if you haven't installed the1176 patch yet i would do that first. See the "check for updates" in AC help.
Then, I would first save your work environment profiles if you have made any changes. To repair, close all other programs and load the original install disk. It should prompt you with a choice to repair an existing installation. After that is complete I would run latest patch again.

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Fri, 23 Mar 2007 16:16:21 GMT

i am on ac10 student version for intel macs...also, there was no install cd, simply a download...

Re: 3ds In add-on no longer works....HELP!!

Djordje — Fri, 23 Mar 2007 19:26:13 GMT

aggie463 wrote:
i am on ac10 student version for intel macs...also, there was no install cd, simply a download...

If you installed a patch or an update, you have to re-install all the Goodies.

Go to Help, check your version - Archicad will tell you whether yo need yto download an update. Dowload all the Goodies too, reinstall them, and all should be well.

For the Sketchup plugin, check the Sketchup web site.

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Fri, 23 Mar 2007 21:33:26 GMT

how do i remove the add-on so that it knows its no longer there?...ive tried unchecking load, then clicking remove add on....and then erasing the add on folder, redownloading it, then putting it back in, but ac10 acts as if it was never gone, and now no matter what it doesnt load it but says its loaded...

Re: 3ds In add-on no longer works....HELP!!

Djordje — Sun, 25 Mar 2007 17:27:54 GMT

aggie463 wrote:
how do i remove the add-on so that it knows its no longer there?...ive tried unchecking load, then clicking remove add on....and then erasing the add on folder, redownloading it, then putting it back in, but ac10 acts as if it was never gone, and now no matter what it doesnt load it but says its loaded...

Whatever is in the AddOns folder automatically loads. So does anything that is in any of the loaded libraries folder.

If you want to unload an AddOn, either do it by AddOn Manager, or close Archicad, go to the fodlers, and just move the stuff elsewhere, until you need it again.

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Sun, 25 Mar 2007 18:38:59 GMT

Well...after all that the same thing happens...when it asks me to map the texture file for the different materials on the 3ds model, ac10 quits and the bug reporter pops up...

Re: 3ds In add-on no longer works....HELP!!

Greg Kmethy — Tue, 27 Mar 2007 08:08:41 GMT

You should check that your ArchiCAD and your goodie add-ons are the same build. When we release a Hotfix for ArchiCAD, we also update the Goodies web page. So before you download a goodie, you should always make sure that your ArchiCAD is up to date (Check for updates... in help menu). Once you have an ArchiCAD with the matching goodies installed, you don't have to worry about further ArchiCAD updates, because the Hotfix installer will also update the goodies that you have. You can only go off-sync if your ArchiCAD was outdated when you have downloaded the goodie.

Here is how you check if your ArchiCAD and goodies match:
- In ArchiCAD, go to help menu and click "About ArchiCAD" read the build number. It should be 1176. If it isn't, install the latest Hotfix.
- In file explorer go to folder C:\Program Files\Graphisoft\ArchiCAD 10 INT\Add-Ons\3DStudio In (or wherever you have placed the goodie) Right-click the 3DStudio In.apx file, select properties and on the Version tab page check File version. It should be something like 10.0.0 R1 INT (1081/1176). If it isn't for any reason, you should download the goodie again from the goodies page.

If your add-on is up to date and the problem still occurs, then send a little example file to your local reseller (who granted you the student license.) Tell them that Graphisoft asked for it.

Thanks,
Greg

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Tue, 27 Mar 2007 14:09:17 GMT

gkmethy wrote:
If your add-on is up to date and the problem still occurs, then send a little example file to your local reseller (who granted you the student license.) Tell them that Graphisoft asked for it.

Both ArchiCAD and the 3ds add-on are 1176...what exaxtly do you mean by an example file? Also, my reseller was Graphisoft, as I have the student version, so who would I need to send it to?

Thanks,
Sloan

Re: 3ds In add-on no longer works....HELP!!

Djordje — Tue, 27 Mar 2007 15:30:30 GMT

aggie463 wrote:
gkmethy wrote:
If your add-on is up to date and the problem still occurs, then send a little example file to your local reseller (who granted you the student license.) Tell them that Graphisoft asked for it.
Both ArchiCAD and the 3ds add-on are 1176...what exaxtly do you mean by an example file? Also, my reseller was Graphisoft, as I have the student version, so who would I need to send it to?

Thanks,
Sloan

Where are you, geographically? US? Where in US? College Station means nothing. If we knew where you are, you can be physically contacted by a local person who might be able to help you.

Where did you get your license number from? That is your reseller.

Always give full information - Archicad version, computer and OS specs. See my signature for example. That narrows the potential reasons for the problem, and gives necessary information for answering.

Example file is the 3ds model that does not want to be loaded in Archicad and crashes it. The support has to try it on their own.

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Tue, 27 Mar 2007 16:30:52 GMT

I am in College Station, TX, USA...ArchiCAD 10 INT (1176) Intel on MacBook Pro w/ Mac OS 10.4.9

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Tue, 27 Mar 2007 16:32:45 GMT

oh yes, and my license came from Graphisoft EDU

Re: 3ds In add-on no longer works....HELP!!

Djordje — Wed, 28 Mar 2007 04:30:13 GMT

Graphisoft US is your best bet then!

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Wed, 28 Mar 2007 05:16:34 GMT

They sure are...they beat you to it! Already they are tirelessly working on solving my issue

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Tue, 03 Apr 2007 19:23:30 GMT

Aggie463,

We've bugun having problems with AC 9 on a MacBook Pro which was recently upgraded to OS 10.4.9. We can't open a file or even run the installer. Based on some initial research in Apple discussion groups, it sounds like this may be an Apple problem with OS 10.4.9 on certain MacBook Pros. Others have reported problems with applications crashing or running erradically.

Could you post here whatever guidance Graphisoft gives you.

In the meantime we are rebuilding the computer to OS 10.4.8.

Thanks

Mike

Mactel Dual 2.66 GHz Intel, 2 GB RAM, OS 10.4.9

Re: 3ds In add-on no longer works....HELP!!

Anonymous — Tue, 03 Apr 2007 20:36:35 GMT

Michael wrote:
Aggie463,

We've bugun having problems with AC 9 on a MacBook Pro which was recently upgraded to OS 10.4.9. We can't open a file or even run the installer. Based on some initial research in Apple discussion groups, it sounds like this may be an Apple problem with OS 10.4.9 on certain MacBook Pros. Others have reported problems with applications crashing or running erradically.

Could you post here whatever guidance Graphisoft gives you.

In the meantime we are rebuilding the computer to OS 10.4.8.

Thanks

Mike

Mactel Dual 2.66 GHz Intel, 2 GB RAM, OS 10.4.9

Sure will. Im still waiting on a reply from them though. Hopefully Ill know something soon...the clock is ticking as usual. I dare say I my have to go to a pc for the time being to get this done in time...