topic Re: Installation Error in Mac OSX Leopard in Installation & update

Installation Error in Mac OSX Leopard

Anonymous — Fri, 03 May 2024 10:58:18 GMT

I installed Archicad 11(EDU) international version on my MBP C2D 2.16, leopard.
When I start AC11, it shows me bug report after loading the window.
I sent bugreport to Apple and Graphisoft but I do not know why it happened.
I attached the ScreenShot and bugreport text files in here.
Thank you.

Re: Installation Error in Mac OSX Leopard

Greg Kmethy — Tue, 13 May 2008 15:35:52 GMT

here are some general troubleshooting steps:
http://archicadwiki.com/crash

Re: Installation Error in Mac OSX Leopard

Anonymous — Tue, 13 May 2008 16:22:58 GMT

Although I searched those pages, I don't know yet.
Do I need more informations of my com's bug?
Please, help me.

Re: Installation Error in Mac OSX Leopard

Greg Kmethy — Wed, 14 May 2008 16:03:26 GMT

It would be more useful if you posted your Bug ID that you received after submitting the crash. You can find it in CrashSubmissionLog.txt, which is in Home/Library/Logs

Re: Installation Error in Mac OSX Leopard

Anonymous — Thu, 15 May 2008 12:59:20 GMT

Bug ID : 2008-05-15-214554 (this is in user\library\logs/crashreporter\'bugid'.crash)
or 2008-05-15-214529(these are recent bugs id I received today)

Thank you.

Re: Installation Error in Mac OSX Leopard

Greg Kmethy — Thu, 15 May 2008 15:02:36 GMT

Those are logs made by the system. I need the logs created by ArchiCAD's own bug reporter which is called "GSReport". When ArchiCAD crashes, you should see GSReport dialog (with the image of a big red bug in it) which you submit to Graphisoft, and you receive an ID back, which is logged in CrashSubmissionLog.txt. If you don't have this text file in user\library\logs, then I might not be able to help you.

Re: Installation Error in Mac OSX Leopard

Anonymous — Mon, 19 May 2008 12:26:57 GMT

I can not send bug report because it shut down and all buttons, excluding the quit button, are gray(ghosted). So I am not able to see the file you mentioned. Is there any other way to solve it?

Re: Installation Error in Mac OSX Leopard

Greg Kmethy — Mon, 19 May 2008 12:41:01 GMT

You should see a a file called "GSReport.rpt" in user\library\logs. Send me that.

Re: Installation Error in Mac OSX Leopard

Anonymous — Wed, 21 May 2008 01:11:28 GMT

Finally I got a bug ID but I don't know why it did suddenly.
Bug ID : 2008-05-21-03-07-51-6668
Anyway, Please help me.

Re: Installation Error in Mac OSX Leopard

Greg Kmethy — Wed, 21 May 2008 08:50:47 GMT

Please download and install this hotfix: http://www.graphisoft.com/ftp/techsupport/downloads/ac11/AC11-1200-Mactel.dmg

That should fix it.

Re: Installation Error in Mac OSX Leopard

Anonymous — Wed, 21 May 2008 14:23:13 GMT

So easy... it was... ^^
Thank you very much for your help.
Archicad will be the favorite application to my mac.

Re: Installation Error in Mac OSX Leopard

Anonymous — Thu, 12 Jun 2008 19:34:33 GMT

Hi,
I have installed student version of Archicad 11 on my Mac with Leopard, but i cannot run it. It crashes every time I start it up. Can anyone please help?
Thnx
Jeta