topic Re: Crash Report With Mac PB in Installation & update

Crash Report With Mac PB

Anonymous — Wed, 29 Jan 2025 16:32:19 GMT

i can't run my archicad on my mac power book, when it start it gives me a crash report.
did anybody had the same.
I have sent the crash report to Apple and waiting for a reply, so now i can't use my archicad on my PB.
PS: it's archicad V9.
Thank you

Re: Crash Report With Mac PB

Anonymous — Thu, 09 Jun 2005 09:21:00 GMT

Hi Gobel,

i can't run my archicad on my mac power book, when it start it gives me a crash report.
I have sent the crash report to Apple and waiting for a reply, so now i can't use my archicad on my PB.
PS: it's archicad V9.
Thank you

It seems that something might have gone wrong during your installation.
Does your computer have the right criterias for a complete AC 9 (there is a "Read Me.txt" file in the program folder that gives you all the criteria) installation? Correct op system and enough memory?

If so, try to uninstall AC 9 (use the "Uninstaller" in the AC 9 program folder), restart and do a new "typical" installation.

Maybe the above will get you started?

Re: Crash Report With Mac PB

Anonymous — Thu, 09 Jun 2005 09:32:23 GMT

The PB that i'm using is G4 1.67 with 1GB memory.
It has all the citeria that needs to run an archicad.
I tried to uninstall from the folder inside the archicad, and restart and install again; but nothing work.
i even tried to download the WIBU driver and install it on it.
and i tried again but nothing work.
i Update my System from the net and still nothing work.
i don't know what to do!!

Re: Crash Report With Mac PB

Anonymous — Thu, 09 Jun 2005 09:48:05 GMT

Hmmm,

The PB that i'm using is G4 1.67 with 1GB memory.
It has all the citeria that needs to run an archicad.
I tried to uninstall from the folder inside the archicad, and restart and install again; but nothing work.
i even tried to download the WIBU driver and install it on it.
and i tried again but nothing work.
i Update my System from the net and still nothing work.
i don't know what to do!!

That strange then. Sometimes the machines live their own lives
Maybe you ought to see what Apple's comments are on this matter.
Also - sometimes when uninstalling programs you also have to do a Sherlock search on key words for specific files that has not been removed with the uninstall program.

Re: Crash Report With Mac PB

Eduardo Rolon — Thu, 09 Jun 2005 12:46:45 GMT

1) AC should run fine in your configuration.
2) go into ~/Library/Caches and delete the folder "Graphisoft"
3) go into ~/library/Preferencs and delete any file that begins with "com.graphisoft..."
4) run Disk Utility and repair permissions on your HD
5) run AC

if it doesnot work then Uninstall AC and do steps 2 and 3 and delete the Graphisoft folder in your Applications, restart and reinstall.

Posting your OS version would help also.

Re: Crash Report With Mac PB

__archiben — Fri, 10 Jun 2005 03:30:28 GMT

ejrolon wrote:
1) AC should run fine in your configuration.
2) go into ~/Library/Caches and delete the folder "Graphisoft"
3) go into ~/library/Preferencs and delete any file that begins with "com.graphisoft..."
4) run Disk Utility and repair permissions on your HD

delete prefs as above is the way to go . . . also, you need to make sure that you installed archiCAD with administrator access on your PB, not just a normal user account.

HTH
~/archiben

Re: Crash Report With Mac PB

Anonymous — Fri, 10 Jun 2005 06:22:46 GMT

Guys I did all that, but still not working.
Apple they didn't reply to me until now.
kindly find attached the crash report compressed doc format, if anybody can figure out what's the problem.
By the way it works fine with my PC desktop.
Thank you for your cooperation

Re: Crash Report With Mac PB

Djordje — Sun, 12 Jun 2005 09:21:05 GMT

gobel wrote:
Guys I did all that, but still not working.
Apple they didn't reply to me until now.
kindly find attached the crash report compressed doc format, if anybody can figure out what's the problem.
By the way it works fine with my PC desktop.
Thank you for your cooperation

Did the Graphisoft bug report start up? If it did, fill in all the details, and send it - it has the automated procedure for going ot the right place.

You should contact the local ArchiCAD people, of course!

I alerted the HQ Tech Support. hope you get their response too.

Re: Crash Report With Mac PB

Anonymous — Sun, 12 Jun 2005 09:27:36 GMT

it doesn't even open or get a Graphisoft bug report.
I have sent the apple crash report to WIBU and they answer me that it's not from the WIBU key.
Apple they didn't answer me till now, and i'm waiting for a reply from graphisoft.

Re: Crash Report With Mac PB

Ralph Wessel — Sun, 12 Jun 2005 18:03:43 GMT

gobel wrote:
i can't run my archicad on my mac power book, when it start it gives me a crash report.
did anybody had the same.
I have sent the crash report to Apple and waiting for a reply, so now i can't use my archicad on my PB.

I haven't looked too deeply into this, but my first impression is that you may have a font problem. I recollect that the installation of some old or poorly designed fonts can cause problems for some applications. I suggest stripping your fonts to a minimum and see if it makes a difference. If it does, move your fonts back in batches until the problem recurs. Hopefully you can isolate the problem font.

Re: Crash Report With Mac PB

Anonymous — Mon, 13 Jun 2005 17:23:26 GMT

when i took off the fonts and i tried to run the archicad, it didn't give the crash report but it didn't work as well.
so i decided to leave just one font which it the arial.
it didn't work as well !!!!!!
Any other idea?

Re: Crash Report With Mac PB

Eduardo Rolon — Mon, 13 Jun 2005 17:44:21 GMT

Read this to see if it helps to solve the font issue

daringfireball.net/2005/03/font_caches

daringfireball.net/2005/03/font_caches_gone_wild

daringfireball.net/2005/03/caching_out

Re: Crash Report With Mac PB

Thomas Holm — Mon, 13 Jun 2005 18:59:34 GMT

Looks like a font issue to me. Even if you disable fonts like you describe, there might mbe some cache file lurking.

Try a Safe Boot as described here:
http://www.macfixit.com/article.php?story=20050613071421891

If this doesn't help, I'd re-install first repair priviledges using Disk Utility, and if that doesn't work re-installMacOSX using the Archive and Install option (and then immediately re-apply the latest Combo System update, and again Repair using Disk utility.

Re: Crash Report With Mac PB

Anonymous — Sat, 18 Jun 2005 16:20:33 GMT

Thank you guys it's working now and here what i did:
I removed these files manually [as eduardo said]:

In /System/Library/Caches:
fontTablesAnnex
(fontTablesAnnex contains the character encodings/mappings for all of the fonts on your system. Information in this file can lead to garbled text.)
com.apple.ATS.System.fcache
com.apple.ATSServer.FODB_System
In /Library/Caches:
com.apple.ATS
In your home directory’s Library/Preferences folder:
com.apple.ATS.plist

Then i open my font book and i disable all the fonts except the system ones for sure. These last ones you can not disable.

I restart and the AC is working fine.
if i enable my fonts again, it doesn't work again, so i know what i have to do.

Thank you all guys.

Re: Crash Report With Mac PB

Anonymous — Sun, 19 Jun 2005 09:26:38 GMT

This is the funny part that my archicad is working but i can not update it with AC9-2045 the latest archicad hot fix.
It makes the same crash when i'm trying to install the update:)
Which means that i have to live with it without update till another statement.
IF anybody has a solution please tell me.
Thank you