topic Re: Archicad 13 installation problem in Installation & update

Archicad 13 installation problem

Anonymous — Wed, 24 Apr 2024 12:15:58 GMT

Hello guys , i tried to install AC 13 for mac several times now but when the installer run a message ARCHICAD 13 cannot be installed on this platform.

I have read that maybe the installer was not for Intel mac and downloaded another one for Intel but again i have the same problem.

I have download the installer from myarchicad website.

Anyone can help me on this please ?

Alexandros

Re: Archicad 13 installation problem

Laszlo Nagy — Fri, 26 Mar 2010 10:56:42 GMT

Maybe you have an old Mac or old operating system and that is why.
Check the specifications of your computer against the hardware requirements:

http://www.graphisoft.com/support/archicad/system_requirements/

Re: Archicad 13 installation problem

Anonymous — Sat, 27 Mar 2010 07:09:06 GMT

my i MAc is 10.6.2.

Re: Archicad 13 installation problem

Laszlo Nagy — Sat, 27 Mar 2010 07:30:22 GMT

Can you post the screenshot with the exact error message?
I don't have a Mac, but someone who does may have an idea.

Re: Archicad 13 installation problem

Anonymous — Mon, 17 May 2010 13:38:30 GMT

This is a screen shot with the error message

Re: Archicad 13 installation problem

Laszlo Nagy — Mon, 17 May 2010 17:22:02 GMT

I cannot read the error message, the screenshot is not large enough.

Re: Archicad 13 installation problem

Karl Ottenstein — Mon, 17 May 2010 18:53:10 GMT

I could read it (maybe because I knew what it was supposed to say)... 😉

The error message is indeed the one that displays if attempting to install on a PPC, but your About box clearly shows an Intel processor.

You might have to contact tech support... something unusual is going on...

Karl

Re: Archicad 13 installation problem

Karl Ottenstein — Mon, 17 May 2010 18:57:01 GMT

There might be something odd about your account settings / loaded extensions / etc.

Try setting up a fresh admin account, log into that and try installing. If that doesn't work, restart in Safe mode and try to install there.

Karl

Re: Archicad 13 installation problem

Anonymous — Mon, 17 May 2010 22:25:03 GMT

i have downloaded the education version 10 times now, from different locations ( country locations from my archicad) , i have repaired my os x 2 times and still the same thing i can't understand why , i sent email to two different country support of graphisoft ( greece and uk ) and they didn't gave a straight answer yet i don't know what to do . And i am thinking if i buy the normal version not trial would i have the same problem, is the same installation ?

Re: Archicad 13 installation problem

Karl Ottenstein — Mon, 17 May 2010 23:29:00 GMT

alexandros27 wrote:
i have downloaded the education version 10 times now, from different locations ( country locations from my archicad) , i have repaired my os x 2 times and still the same thing i can't understand why , i sent email to two different country support of graphisoft ( greece and uk ) and they didn't gave a straight answer yet i don't know what to do . And i am thinking if i buy the normal version not trial would i have the same problem, is the same installation ?

The EDU version has a different licensing procedure; don't know if it is a different installation.

I do not recall hearing of anyone running into this problem before - only reports I remember of this message were people with PPC Macs.

You didn't set your Mac to start up in 32 bit mode (rather than the default 64) by any chance? Or do any other customization? Is your Java up to date?

Did you try my suggestion of restarting your Mac in Safe mode? And/or creating another admin account and installing there?

Karl

Re: Archicad 13 installation problem

Anonymous — Tue, 18 May 2010 10:40:55 GMT

i created another admin account but still the same problem.

How can i login in safe mode? and how can i check if its changed from 64 to 32 ?

Re: Archicad 13 installation problem

Karl Ottenstein — Tue, 18 May 2010 19:42:29 GMT

alexandros27 wrote:
i created another admin account but still the same problem.

How can i login in safe mode? and how can i check if its changed from 64 to 32 ?

Hopefully safe mode will take care of it then. See:

http://support.apple.com/kb/ht1564

Basically, hold the shift key while restarting. Also, if you have not done so, you might use Disk Utility to repair permissions, too ... something could be amiss there.

Not sure (try Google) how to see if you booted into 32 bit mode... but it is something that you would have explicitly had to change to make happen, so if you never set up your Mac to use 32 bit mode, it must be in 64. Actually, I guess you can just open Activity Monitor and look at running processes. If you see anything (should see a lot) reporting as 64 bit, then you are in 64 bit.

Karl

Re: Archicad 13 installation problem

Anonymous — Wed, 19 May 2010 09:29:50 GMT

I tried installing AC13 from safe mode but still nothing , also i check for 32 or 64bit the activity monitor shows 64bit applications.
I don;t know what else to do