topic Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN? in Installation & update

ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Mon, 12 Mar 2012 10:00:01 GMT

I've read about the "splash screen" hangup.
I've tried everything.
GS...I need your help.
I can not seem to get AC15 to startup and begin to run.

I've installed it 6 times.
removed all JAVA, Quicktime, loaded QT from DVD, removed all manners of Adobe files....and still I can't make AC15 run.

I'm working on a Dell M6600 with 16GB or Ram.
it's got Windows 7.......PLEASE...DESPARATELY NEED SOMEONE'S HELP!!

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Mon, 12 Mar 2012 10:28:41 GMT

oh yes...forgot to add...I also tried to edit the "hosts" file in the C:\systems32\drivers\etc folder....to add the "#" in front of all the lines of text and restarted AC.....THAT DIDN'T DO A DARN THING EITHER.....

SO PLEASE GRAPHISOFT...PLEASE...I NEED YOUR HELP.
I NEED TO GET AC15 UP AND RUNNING AGAIN ON MY DELL LAPTOP M6600.........PLEASE...

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

Karl Ottenstein — Mon, 12 Mar 2012 15:40:52 GMT

rob2218 wrote:
SO PLEASE GRAPHISOFT...PLEASE...I NEED YOUR HELP.
I NEED TO GET AC15 UP AND RUNNING AGAIN ON MY DELL LAPTOP M6600.........PLEASE...

Seriously, Rob? You've been around long enough to know that you have a dedicated US phone support team from Graphisoft waiting to help you ... 9am-8pm EDT M-F. Give 'em a call.

These forums are the place to contact your fellow users, not Graphisoft. 😉

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Mon, 12 Mar 2012 16:15:10 GMT

Karl,
I HAVE contacted the Graphisoft Support Team, this morning as a matter of fact.....and the fellow here in the North America office tried all his might to resolve this issue......to no avail.

Reason I post here is because, perhaps in the vast knowledge base...I was hoping, a glimmer of hope only, that perhaps one..only one other user may have encountered and resolved this issue.

Isn't this what these forums are for? To 'share' information, findings, solutions...etc..? or am I mistaken?

I'm at my ropes end here sir.....I'd pay top dollar to anyone who can resolve this issue....really.

This is a nightmare!....when the program simply WILL NOT RUN....and hangs on the initial "splash" startup screen.

It installs properly yet it just WONT run....don't know why.

I need help Karl.
So...to answer your question....yes..I already contacted GS North America and had to send them an Archicad.DMP file....to Budapest so they could analyze what is going on...

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

Dennis Lee — Mon, 12 Mar 2012 16:36:20 GMT

Since you seem very desperate, maybe you can try this:

Goto "Services"
Look for "Bluetooth Services" or "Bluetooth support services"
Turn it "On", and set it to be "Automatic"

This has worked for me once, but I'm not sure of the logic behind it.

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Mon, 12 Mar 2012 16:59:13 GMT

Dennis,
at this point...I'll try anything to get this darn Dell Laptop to work.
So...what does the "services/ turning on Bluetooth" do with regards to the Archicad15 software and how it behaves?

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Mon, 12 Mar 2012 17:06:46 GMT

If Dennis' suggestion works...he's gonna get some money in the mail....garanteed.

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Mon, 12 Mar 2012 17:14:16 GMT

I'm in desparation mode here folks....anyone...anyone at all can resolve this issue I will gladly payment a handsome reward...i don't care if they took 2 minutes or 2hours to resolve...they will get money.

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Mon, 12 Mar 2012 18:33:17 GMT

I'm requesting (no...soliciting) anyone who thinks they can assist on this matter a consulting reward.

My cell is 786-877-8120
I'm on Eastern Standard time and if you think you can help, I will gladly pay you for your time if you think you can resolve this issue.

thanks.
Rob

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

Karl Ottenstein — Mon, 12 Mar 2012 20:55:15 GMT

rob2218 wrote:
Isn't this what these forums are for? To 'share' information, findings, solutions...etc..? or am I mistaken?

Of course that is what they're for. But your message was written, in all caps "SO PLEASE GRAPHISOFT...PLEASE...I NEED YOUR HELP". This is NOT the place to ask Graphisoft for help. It is for users sharing things with each other as you say.

That said... I didn't / don't have a clue. Have you created a fresh user account and tried launching there? When you re-installed, was all virus protection disabled?

Several other people reported having this happen here over the last few months, so maybe someone will have an idea for you.

Good luck,
Karl

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Tue, 13 Mar 2012 02:54:27 GMT

Solution:
I had to call Dell. have them walk me thru (well they basically did the reinstall of Windows7 and driver in stall) and wipe the laptop clean.

I installed AC15 and all went well.

Now, in my paranoia state...I get this little blinking "shield" from Windows 7 asking me that Java wants to install an updater? So...should this be done? Now that AC is fully installed? will this F up AC15...again? I mean....really. after you've been bit once....you don't want to get bitten again...with this garbage....

advise anyone?

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

Karl Ottenstein — Tue, 13 Mar 2012 03:28:43 GMT

Bummer. Sorry for all of the pain and time involved in the reinstall.

I'd probably do the update ... but from your other thread, it sounds like you don't have firewall/antivirus software installed, so I wouldn't do much of anything on the internet until you've got that going. After that, of course run Windows update over and over until there are no critical updates... And, with the Java thing, consider unchecking the checkbox for whatever toolbar of the week it will otherwise install needlessly on your computer in return for payment from the toolbar sponsor (Yahoo / etc).

Hope things look better in the morning. 😉

Cheers,
Karl

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Tue, 13 Mar 2012 10:30:02 GMT

Karl,
what's a good antivirus software that plays well with Archicad? One that wont mess with the program?
Please advise.

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

Laszlo Nagy — Tue, 13 Mar 2012 13:43:40 GMT

I am using the free version of Avast and never had a problem with it.
I have checked ArchiCADWiki and there were known issues with AVG and Norton antivirus software:

http://www.archicadwiki.com/Teamwork/AVG

http://www.archicadwiki.com/Bugs/CannotStartInterprocessCommunicationServer

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Tue, 13 Mar 2012 14:50:53 GMT

thanks Lasz....really.

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

Laszlo Nagy — Tue, 13 Mar 2012 15:15:06 GMT

You are welcome.

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Tue, 13 Mar 2012 15:58:11 GMT

I'd like GS to know the following:
1. I had to do a full Windows 7 reinstall.
2. I noticed that once I re-installed AC15 with a fairly clean system...it worked well.
3. then, an anti-virus software gets installed "AFTER" AC15 was installed and when AC15 loads up....I notice the "Not Responding" show up in parenthesis.
4. The difference this time though is that AC15 WILL continue to go past the firewall issues and actually run.

I think this is something GS needs to be aware of because if AC15 decides NOT to continue running...that's where it could get hung up.

Perhaps this is what happened to me this weekend. I can't be sure...but I notice the pattern that AC15 runs fine before the anti-virus install.

I'm suppose to go to the manufacturers antivirus website and ask them to provide a setting in the virus setups to 'ALWAYS ALLOW' AC15 to access the net if need be.

Again...just some observations I made with regard to my "non-working AC15" issue I recently experienced.

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Tue, 13 Mar 2012 19:25:59 GMT

Here's the report that came back from GS Hungary from the development team:

Rob,

our development have checked the dump file that we created together. It seems the graphics card driver is not working properly or is corrupt. That blocks the startup of ArchiCAD as it cannot initialize the hardware accelerated environment in ArchiCAD.

To fix this, uninstall the driver and install the latest one. NVIDIA and AMD has the latest driver on their home pages.

Let me know if you need any help in that also the result of the driver update.

Best regards,

Márton Kiss
Technical Support Engineer

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

Anonymous — Mon, 07 Apr 2014 12:48:20 GMT

rob2218 wrote:
I've read about the "splash screen" hangup.
I've tried everything.
GS...I need your help.
I can not seem to get AC15 to startup and begin to run.

I've installed it 6 times.
removed all JAVA, Quicktime, loaded QT from DVD, removed all manners of Adobe files....and still I can't make AC15 run.

I'm working on a Dell M6600 with 16GB or Ram.
it's got Windows 7.......PLEASE...DESPARATELY NEED SOMEONE'S HELP!!

Hello. I've had exact problem with archicad 17, I didn't reinstal windows or archicad,... let me show you what I did:

1. Open Archicad
2. When freezes at startup, open task mananger
3. Go to proces list
4. search for : BIMx. exe - and click end proces
5. search for: GSQTServer.exe - and click end proces

Archicad should now run . I hope that helped

Re: ARCHICAD15 HANGS UP ON STARTUP SCREEN?

rob2218 — Mon, 07 Apr 2014 13:24:28 GMT

I believe it was an issue with the version of JAVA I had installed.
if you don't install the JAVA "FROM" the AC cd or executible file.....it WILL NOT work properly.

Later on....when JAVA asks you to udpate, you can but the INSTALL has to be from the AC CD.

what I did to eliminate the issue was DELETE ALL JAVA software from my pc. Sometimes there will be residual software that you will need to delete somehow...but for the most part....if you delete your current JAVA version....and then install AC from the GS install file...that should do the trick.

good luck.