topic Re: Upgrade site does not recognise (correct) WIBU driver in Installation & update

Upgrade site does not recognise (correct) WIBU driver

PB — Wed, 13 Jul 2011 15:55:54 GMT

I'm trying to upgrade my WIBU dongle to AC15. Unfortunately the GS upgrade site stubbornly insists on telling me that I need to upgrade the WIBU driver - which i have done numerous times now...but the site does not recognise this.

I have followed the instructions given on ArchiCADWiki, the GS website, and the WIBU site, all with restarts etc. but to no avail.

My perception is that it is a Java problem - at which stage it is too 'techie' for me. Can anyone advise please?

Re: Upgrade site does not recognise (correct) WIBU driver

PB — Wed, 13 Jul 2011 15:57:11 GMT

Additional info: see capture below

Re: Upgrade site does not recognise (correct) WIBU driver

PB — Wed, 13 Jul 2011 15:58:36 GMT

and...

Re: Upgrade site does not recognise (correct) WIBU driver

Anonymous — Wed, 13 Jul 2011 22:25:37 GMT

When you say you have updated it numerous times - are you downloading the correct driver (i.e. WIBUkey or Codemeter) from this page, then running it? -

http://www.graphisoft.com/support/archicad/downloads/WIBU.html

It also mentions in the big yellow box on that page that you need to quit the browser before installing the driver. (I have no idea why!)

It might also be worth restarting your machine, perhaps?

Hope you get it sorted!

Re: Upgrade site does not recognise (correct) WIBU driver

Barry Kelly — Thu, 14 Jul 2011 03:18:03 GMT

I have had trouble in the past and from memory have just "closed" the error dialogue and then pressed the re-scan ports button.
Barry.

Re: Upgrade site does not recognise (correct) WIBU driver

PB — Thu, 14 Jul 2011 07:27:01 GMT

Hi Peter & Barry, & thanks for your input.

I have repeatedly tried uninstalling the driver, restarting the MBP, installing the driver (with no other user application running - not even anti virus), restarting the MBP: This for both the driver from the GS site and the driver from the WIBU site.

Every time, the GS upgrade site tells me that I need to install the latest driver, even though system profile, the WIBU Key Server Web Monitor, and the WIBU monitor widget all confirm that I have the correct driver installed (driver 6.00a 03 Dec 2009 for the green WIBU key).

Why will the GS update site not recognise the driver? Hmmmm......

Having already lost a day to this problem, its becoming expensive !

Re: Upgrade site does not recognise (correct) WIBU driver

PB — Thu, 14 Jul 2011 08:42:07 GMT

...still trying....

Having tried the process on Safari, Firefox, & Chrome, I'm still getting nowhere.

Can anyone shed some light on the error message I get every time, please?

Re: Upgrade site does not recognise (correct) WIBU driver

Edward — Thu, 21 Jul 2011 09:33:10 GMT

PB wrote:
...still trying....

Having tried the process on Safari, Firefox, & Chrome, I'm still getting nowhere.

Can anyone shed some light on the error message I get every time, please?

I had same issue and same errors. I found out that it's Java's problem with certifications.
So what i did? I installed wibu driver from GS site on another random windows xp machine, restarted it and upgraded it there.

Re: Upgrade site does not recognise (correct) WIBU driver

PB — Thu, 21 Jul 2011 09:45:09 GMT

Thank you, Edward, for offering a solution to my problem.

.......now off to find another PC !

Re: Upgrade site does not recognise (correct) WIBU driver

Edward — Thu, 21 Jul 2011 10:26:45 GMT

PB wrote:
Thank you, Edward, for offering a solution to my problem.

.......now off to find another PC !

tell me the result

Re: Upgrade site does not recognise (correct) WIBU driver

PB — Thu, 21 Jul 2011 17:56:29 GMT

Seems to be my lucky day: Just as I was about to embark upon a crusade to molest someone else's PC, Apple posted a Safari update which has solved the problem !

AC15 here I come.....

Re: Upgrade site does not recognise (correct) WIBU driver

Karl Ottenstein — Thu, 21 Jul 2011 19:15:43 GMT

PB wrote:
Seems to be my lucky day: Just as I was about to embark upon a crusade to molest someone else's PC, Apple posted a Safari update which has solved the problem !

Interesting. Thanks for reporting back. Since many of us updated fine with Safari 5.05 and earlier, there must have been something in your Safari settings/preferences that got cleaned up with the installation of Safari 5.1 more than anything in 5.1 itself.

[As an aside to other Mac users: if you use 1Password to manage your passwords, you might want to NOT update to Safari 5.1 as 1Password will not fill in your passwords at all in 5.1 yet. Very limited functionality. If you upgrade and find a need to downgrade, just restore Safari 5.05 from Time Machine.]

Cheers,
Karl

Re: Upgrade site does not recognise (correct) WIBU driver

Stress Co_ — Fri, 21 Oct 2011 06:06:15 GMT

I had the same issue today and thought I'd share the solution from Graphisoft Support.

The problem had to do with Java not being preinstalled on two iMacs, recently upgraded to Lion.

Safari was the web browser we were using.

The advice was thus:

"To resolve this, it is one of those issues where you need to do the correct dance steps and perform the following procedures in precise order. Please follow each step precisely, even if you already have Java applied to your system.

First, skip to step 6 below and try the last few steps. If that does not resolve it then return to step 1 perform all the steps.

1. Remove the Wibu Key from the USB port

2. Uninstall the Wibu driver using the Uninstaller in the Install download.

3. Go to this link and download and install the Java update for OSX Lion: http://support.apple.com/kb/dl1421

4. Restart your computer.

5. Install the Wibu Key driver and then insert the Wibu Key into the USB port.

6. Visit https://upgrade.graphisoft.com

7. If you still see the message that you need to download the latest driver, close the message and refresh the webpage.

8. If the message still returns, use a different browser (Firefox, Chrome etc.)"

It worked for us using chrome.

Re: Upgrade site does not recognise (correct) WIBU driver

Gorazd — Fri, 21 Oct 2011 06:58:34 GMT

I had the same problem. I found out, that Safari had Java applets turned off in Settings. After I allowed Java in Safari it went OK.

Re: Upgrade site does not recognise (correct) WIBU driver

Anonymous — Fri, 21 Oct 2011 20:04:02 GMT

It looks pretty much like this problem:
http://www.archicadwiki.com/RemoteKeyUpgrade#A.22The_Keyplug_Driver_Must_be_updated.22

On OSX Lion the Java plugin is inactive by default. Click on the Inactive Plug-in label to enable the Java plug-in, then restart the browser as prompted.