topic Re: UNKNOWN ERROR MESSAGE in Installation & update

UNKNOWN ERROR MESSAGE

Anonymous — Wed, 31 Dec 2008 15:08:09 GMT

While working in teamwork, I go to change my workspace or to send and receive. During the process I get the error:

"Input file is incorrect or memory full. I/O error."

It then proceeds to kick me out of the project, tells me the information in some of my layouts cannot be read because of a project error, and then crashes. It reopens itself though and everything is there fine (this is when I make sure to save a backup).

Any ideas what's causing this?

Re: UNKNOWN ERROR MESSAGE

Anonymous — Wed, 31 Dec 2008 15:55:54 GMT

It actually only happens when I go to change my workspace, and does not happen all the time.

Re: UNKNOWN ERROR MESSAGE

Anonymous — Wed, 31 Dec 2008 18:18:48 GMT

Also, maybe a related problem, quite frequently when I go to change my workspace, it comes up with the following during the process:

"Can't read teamwork project" then "Project (then the name of the file) not found or stored name does not match. Please find the project manually." I did not change the name at all, and it brings up a window to find the project. It's always right where it expects it to be, so I click on it and say OK. Then it says Can't read teamwork project" and "Cannot read teamwork admin data." I eventually have to quit and restart ArchiCAD.

Is this related? It happens to me only and not the other two users in my office.

HELP!

Re: UNKNOWN ERROR MESSAGE

David Shorter — Wed, 31 Dec 2008 22:57:29 GMT

Steve, the safest way to change a workspace is to sign out and and sign in again. This is basically whats 'change does' anyway....it may take a little longer but it just seems to work better.
The other option you may like to consider is to set up a series of sign ins and save them as PLC file. This way you can open the PLC file to get to another workspace by opening another session rather than changing your workspace.

Re: UNKNOWN ERROR MESSAGE

Anonymous — Thu, 01 Jan 2009 16:37:39 GMT

Steven, it seems to be a basic software/hardware problem. Try to test hard disk space and network connection at first.
If you have less then 100 Mb free on your hard drive, consider this fact as a source and try to make free not less than 300 Mb on your work hard drive.
For analyzing quality of your network connection, try to copy your project or some other big file from the same server several times. If sometimes the copy operation exits unsuccessfully or takes an unreasonable time (much more than at other computers at your office), try to fix the connection.

Re: UNKNOWN ERROR MESSAGE

Anonymous — Fri, 02 Jan 2009 13:17:03 GMT

Leo wrote:
Steven, it seems to be a basic software/hardware problem. Try to test hard disk space and network connection at first.
If you have less then 100 Mb free on your hard drive, consider this fact as a source and try to make free not less than 300 Mb on your work hard drive.
For analyzing quality of your network connection, try to copy your project or some other big file from the same server several times. If sometimes the copy operation exits unsuccessfully or takes an unreasonable time (much more than at other computers at your office), try to fix the connection.

I have 653.61 GB free of disk space on my hard drive - that shouldn't be the problem. My computer is around 4 months old, a new 24" iMac. This should be ok, right?

Re: UNKNOWN ERROR MESSAGE

Anonymous — Fri, 02 Jan 2009 14:06:40 GMT

Steven, without any doubt your computer is a very modern one. And Apple is very reliable and famous brand. Unfortunately, some particular computers can have hardware problems (even Apple-manufactured). Besides computer hardware problem it can be a problem with network cables e.t.c.

Re: UNKNOWN ERROR MESSAGE

David Shorter — Fri, 02 Jan 2009 22:13:16 GMT

Steven, this problem is rarely a hardware problem. Work using the sign out and sign in method for a time and let us know if the problem re-occurs

Re: UNKNOWN ERROR MESSAGE

Anonymous — Fri, 02 Jan 2009 22:28:59 GMT

David wrote:
Steven, this problem is rarely a hardware problem. Work using the sign out and sign in method for a time and let us know if the problem re-occurs

Will do. I will also try saving the file as a solo and then re-sharing it. Would you advise this as well?

Re: UNKNOWN ERROR MESSAGE

David Shorter — Fri, 02 Jan 2009 22:51:53 GMT

If you are going to the trouble of saving as a solo project then always save with a new name (this breaks the link with the old Prefs) In fact do this twice each time with a new name and then reshare with a new name. Saving twice as a solo really gets rid of any residual TeamWork stuff.
I'm told it also helps to stand on one leg and turn anti clockwise 3 times before resharing....

Re: UNKNOWN ERROR MESSAGE

Anonymous — Mon, 05 Jan 2009 13:15:52 GMT

David wrote:
If you are going to the trouble of saving as a solo project then always save with a new name (this breaks the link with the old Prefs) In fact do this twice each time with a new name and then reshare with a new name. Saving twice as a solo really gets rid of any residual TeamWork stuff.
I'm told it also helps to stand on one leg and turn anti clockwise 3 times before resharing....

Understood. I will make sure to turn my shirt inside out and put my underwear on my head as well.

Re: UNKNOWN ERROR MESSAGE

David Shorter — Mon, 05 Jan 2009 20:06:38 GMT

Steve, your technical skills obviously surpass mine...

Re: UNKNOWN ERROR MESSAGE

Anonymous — Wed, 07 Jan 2009 17:37:20 GMT

Steven wrote:
Also, maybe a related problem, quite frequently when I go to change my workspace, it comes up with the following during the process:

"Can't read teamwork project" then "Project (then the name of the file) not found or stored name does not match. Please find the project manually." I did not change the name at all, and it brings up a window to find the project. It's always right where it expects it to be, so I click on it and say OK. Then it says Can't read teamwork project" and "Cannot read teamwork admin data." I eventually have to quit and restart ArchiCAD.

Is this related? It happens to me only and not the other two users in my office.

HELP!

Steven,

I have had the same problem that you are experiencing. The remedy that I stumbled upon, with the help of our IT staff, was that my teammate's computer would overwrite and own the teamwork file every time he signed in/out of the project. Therefore, causing the rest of us who were already in the file to be locked out of it while still in the file, thus causing numerous rewriting errors to pop up, just as you previously mentioned. So if your working on a network maybe you can have your IT person run a permissions fix to your project file and your computer.
This seemed to do the trick for us and the error has not come back.