topic Re: windows 8 freeze in Installation & update

WIN8 freeze !

Anonymous — Wed, 02 Apr 2014 05:09:12 GMT

archicad freezes every day on my windows 8 computer, it gets very slow or stops to be accessible. i have to kill the proces in the taskmanager.
a colleague has the same on windows 8, other colleagues with windows 7 don't have this problem

this is some frustrating problem and i don't know how to solve it. neither does our helpdesk at KUBUS

AC17, i still need to install the latest hotfix
Windows 8
4930K processor
32GB
GTX780

Re: windows 8 freeze

Barry Kelly — Wed, 02 Apr 2014 05:20:45 GMT

Try the latest hotfix and then report back if no change.
Barry.

Re: windows 8 freeze

Anonymous — Wed, 02 Apr 2014 06:46:48 GMT

hotfix#6 and it still freezes

Re: windows 8 freeze

Barry Kelly — Wed, 02 Apr 2014 07:03:20 GMT

LolkeWijtsma wrote:
hotfix#6 and it still freezed once this morning

OK that wasn't it then.
When you get a freeze what does Archicad show as your available hard disc space and RAM?
Bottom right corner of screen (so long as you have the status bar turned on).
If these fgures are low then you are running out of resources.
If they are high then I am out of suggestions as I don't use Windows 8.
Barry.

Re: windows 8 freeze

Zoltan Fuchs — Wed, 02 Apr 2014 09:15:10 GMT

Hi,

I had the same problem some time before.
I found that win8 has a problem with the xHCI usb driver. When archicad freeze then lost its connection with WIBU key. Check WibuKey connection under Control Panel/WibuKey. I disabled xHCI in BIOS and from then it works without freezing (but I havent usb3 port now)
It was AC15 x64 /Win8 x64

fuxy

Re: windows 8 freeze

Anonymous — Thu, 03 Apr 2014 16:51:42 GMT

thx for tips

but they don't work

- 100+GB free on harddisk
- 20+ GB free on RAM

- disabling xHCI don't work either

still on search for a solution;
- one of the files was very slow, it freezed but after waiting it was accesible again
- another file was unworkable slow
both problems were worked around by killing the process in taskmanager and reopen the files
- today i had to kill processes at least four times because of no responses

anyone?

Re: windows 8 freeze

Anonymous — Mon, 07 Apr 2014 17:58:39 GMT

latest hotfix didn't work either

Re: WIN8 freeze !

Anonymous — Wed, 09 Apr 2014 04:30:38 GMT

Uninstalling Java and installing Java version 7u21 with do-not-update option doesn't work either

next tryout will be using the new chrome usbkey instead of the old blueish-green-one

Re: WIN8 freeze !

Anonymous — Wed, 09 Apr 2014 10:28:36 GMT

no problems yet with newer usbkey

Re: WIN8 freeze !

Anonymous — Thu, 10 Apr 2014 10:08:10 GMT

LolkeWijtsma wrote:
no problems yet with newer usbkey

still freezing

Re: WIN8 freeze !

Laszlo Nagy — Fri, 11 Apr 2014 16:41:56 GMT

It is time to contact your local technical support.

Re: WIN8 freeze !

Anonymous — Sun, 13 Apr 2014 08:37:11 GMT

i asked KUBUS Eindhoven weeks ago, they don't know what it is

Re: WIN8 freeze !

Laszlo Nagy — Mon, 14 Apr 2014 16:07:48 GMT

Then you should ask them to forward it to Graphisoft Headquarters Tech Support. The guys at HQ may know what could be causing it. Or if they don't they can start investigating it.