topic AC 17 doesn't read hardware key. in Installation & update

AC 17 doesn't read hardware key.

Bob Moore — Thu, 28 Mar 2024 09:38:41 GMT

I just loaded AC 17 on my MAC and I get the message "Can't find key, do you want to run in demo mode".

I followed the installation instructions: removed key before install, installed upgrade, restarted computer and then replaced key. Got the error message.

I even tried restarting again to no avail.

Any suggestions.

Re: AC 17 doesn't read hardware key.

Aaron Bourgoin — Mon, 17 Jun 2013 14:45:09 GMT

you may be having problems if the key was plugged into your computer when you installed ArchiCAD. If this was the case, remove the key, uninstall ebverything and start again. Sorry, but this is the least painful path.

Re: AC 17 doesn't read hardware key.

Bob Moore — Mon, 17 Jun 2013 14:50:00 GMT

I took the key out before the install as instructed.

Re: AC 17 doesn't read hardware key.

Bob Moore — Mon, 17 Jun 2013 16:04:43 GMT

I took your advice and uninstalled and reinstalled and got the same error message (see attachment).

I actually have a hadware key not a code meter.

Re: AC 17 doesn't read hardware key.

Karl Ottenstein — Mon, 17 Jun 2013 17:17:19 GMT

Bob wrote:
I took your advice and uninstalled and reinstalled and got the same error message (see attachment).

I actually have a hadware key not a code meter.

Confusion: Codemeter IS a hardware key (silver metal). So is the bluegreen plastic WIBU.

1. Are you sure that you upgraded your key using the key upgrade app, and it successfully reported that the 17 license was installed?

2. Are you sure that during installation, you clicked on the correct photo of the type of key that you have so that the proper CM or WIBU driver was installed? (silver vs blue)

Re: AC 17 doesn't read hardware key.

Bob Moore — Mon, 17 Jun 2013 17:28:58 GMT

1. Are you sure that you upgraded your key using the key upgrade app, and it successfully reported that the 17 license was installed?

2. Are you sure that during installation, you clicked on the correct photo of the type of key that you have so that the proper CM or WIBU driver was installed? (silver vs blue)

Answer #1. No. I didn't see that any reference to this in the install package/read me notes.

#2. Yes

Thanks. I'll try that now.

Re: AC 17 doesn't read hardware key.

Karl Ottenstein — Mon, 17 Jun 2013 17:38:12 GMT

Hope that resolves it. Your email should have linked you to the attached page that has Step 5 concerning upgrading the key.

Re: AC 17 doesn't read hardware key.

Bob Moore — Mon, 17 Jun 2013 17:58:36 GMT

Just as you called it. Works fine.

Thanks again.

Re: AC 17 doesn't read hardware key.

Karl Ottenstein — Mon, 17 Jun 2013 20:23:10 GMT

Good deal. Thanks for posting.

Re: AC 17 doesn't read hardware key.

Anonymous — Tue, 18 Jun 2013 09:32:12 GMT

I've had a similar issues whereby one wibukey doesn't register that it needs to activate AC17.

I followed the instructions to the letter, un-installed and reinstalled a couple of times and then plugged the key into a different machine to test. Ran the activation key app on the second machine and still no joy (same process with another wibukey worked fine). I should note its the only key with ecodesigner 15 license on.

Is it time to phone our distributor?