topic Re: AC12 (2523) dual screen problem in Installation & update

AC12 (2523) dual screen problem

Anonymous — Fri, 26 Apr 2024 08:35:50 GMT

Hello,
I installed AC12(Build 2523) on a Vista PC along with the previously AC11 (Build 1210) and I get a problem on the second screen, when the drawing spans to the second screen it is unusable (when can recognise the colors but nothing else), the menus and tools are perfectly usable on the second screen. In AC11 on the same PC with the same drawing we can use both screens. The videa adapter is a NVIDIA Quadro NVS 290.

Any idea what to do to fix that ?

Thanks

Patrick

Re: AC12 (2523) dual screen problem

Laszlo Nagy — Fri, 24 Jul 2009 12:12:06 GMT

pambuhl wrote:
Hello,
I installed AC12(Build 2523) on a Vista PC along with the previously AC11 (Build 1210) and I get a problem on the second screen, when the drawing spans to the second screen it is unusable (when can recognise the colors but nothing else), the menus and tools are perfectly usable on the second screen. In AC11 on the same PC with the same drawing we can use both screens. The videa adapter is a NVIDIA Quadro NVS 290.

Any idea what to do to fix that ?

Thanks

Patrick

As a first step, update to the latest AC12 build and also upgrade your graphics card drivers to the latest version.

Re: AC12 (2523) dual screen problem

Anonymous — Mon, 27 Jul 2009 15:20:56 GMT

As stated in my initial posting AC12 is in build 2523 which is the latest I think...

The NVidia Quadro drivers where also updated before I posted and are in version 190.38.

The behaviour is that when we span the display on both screen we get in the drawing area in the right screen some segments of the drawing randomly placed, these segments do appear like shadows of the main drawing because they are there even before the main drawing is spanned on both screens (only the ArchiCAD12 windows is spanned at that time).

I hope my description is understandable...

Patrick

Re: AC12 (2523) dual screen problem

Laszlo Nagy — Mon, 27 Jul 2009 16:15:04 GMT

Sorry, I was not paying enough attention about the version.
Still, the phenomenon you describe sounds like a graphics card problem driver problem.
If it does not resolve with a driver update you may want to report it to your local reseller.

Re: AC12 (2523) dual screen problem

Barry Kelly — Tue, 28 Jul 2009 05:27:39 GMT

pambuhl wrote:
As stated in my initial posting AC12 is in build 2523 which is the latest I think...

2675 is the latest hotfix.
Sorry I can't help with your problem though.
Barry.

Re: AC12 (2523) dual screen problem

Laszlo Nagy — Tue, 28 Jul 2009 09:00:42 GMT

Barry wrote:
pambuhl wrote:
As stated in my initial posting AC12 is in build 2523 which is the latest I think...
2675 is the latest hotfix.
Sorry I can't help with your problem though.
Barry.

Ah, yes you are right.
Have been missing some sleep in the last few days.
I even have it installed. )

Re: AC12 (2523) dual screen problem

Anonymous — Tue, 28 Jul 2009 13:02:06 GMT

OK, I applied 2675 but no improvment. I attached a printscreen to show the issue, the problem appears when ArchiCAD redraws the display, when I drag and drop ArchiCAD windows on the second screen the image is OK until I "drop".
And again on the same PC AC11 works well...

We plan to upgrade Vista to SP2 do you think it may help on this issue or is there anything with ArchiCAD that should prevent us of upgrading...

Patrick

Re: AC12 (2523) dual screen problem

Laszlo Nagy — Tue, 28 Jul 2009 13:38:12 GMT

I would say that yes, you should try the Vista SP2 upgrade but this definitely looks like a graphics driver problem to me.

Re: AC12 (2523) dual screen problem

Anonymous — Wed, 29 Jul 2009 07:01:05 GMT

I'll give a try to SP2, but how could a graphic driver problem affect only AC12 and not AC11, are they so different in the way they interact with the graphical stack ?

Patrick

Re: AC12 (2523) dual screen problem

Laszlo Nagy — Wed, 29 Jul 2009 08:48:20 GMT

pambuhl wrote:
I'll give a try to SP2, but how could a graphic driver problem affect only AC12 and not AC11, are they so different in the way they interact with the graphical stack ?

Patrick

Anything is possible,
I mean, the way AC handles the display of things has been changed between the two versions if I remember correctly, so it is very much possible that it is a problem in one version and not problem in another one.

Re: AC12 (2523) dual screen problem

Anonymous — Wed, 29 Jul 2009 20:04:17 GMT

I'm xp .... however

I just today rolled back my nvidia driver 190 update to 186. My problems were slower scrolling and refresh. Cadimage tools dialog boxes reversed background colors and in some cases were really slow to generate images. Quicken was absolutely screwed....anyhow all is back to normal.