topic ArchiCad 12, shuts down at save/ open - Acer computer in Installation & update

ArchiCad 12, shuts down at save/ open - Acer computer

Anonymous — Fri, 26 Apr 2024 09:46:08 GMT

I've bought a new computer Acer aspire 5920 G with Vista premium.
2 duo processor, 1.83 GHz, 320 GB

The installation is fine, but when I open the program and try to save a prosject or open a new prosject ArchiCad crashes, and the bug report shows up. Have anyone experienced anything similiar???
I've sent a mail to archicad support, they told me that it might be because of a firewall, so I tried to shut down the firewall, but didnt help.
Have also tried to uninstall the program 2-3 times, but still the same. Also tried to install version 11 instead, but the same problem occur. Can it be because im using Vista? I got Archicad 11 and 12 installed on my old computer, and there it works fine ( Windows XP)

If anyone could help me, it would be highly appreciated!

Re: ArchiCad 12, shuts down when trying to save/ open file.

Erika Epstein — Thu, 16 Oct 2008 04:33:12 GMT

I can't help other than to concur. On someone's new laptop with vista archicad 11 and 12 kept crashing. Never could resolve the problem. They exchanged Vista for XP.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Thu, 16 Oct 2008 10:07:18 GMT

I have an ACER Aspire 8920G which is the big brother of your computer.
Yes, I experienced the same, here is what to do:
There is a program that Acer installs by default. It is called Acer eDataSecurity of something like that. It for some reason does not let ArchiCAD work correctly.
I went to Start menu\Settings\Control Panel\Programs and Features, uninstalled it and everything is fine since.
After uninstalling you may need to restart the system.

By the way, I was told by the sales guys that these cannot have XP on them because Acer did not write driver programs for XP for these models.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Thu, 16 Oct 2008 11:26:48 GMT

Thank you for the reply. I tried to delete the eData Encryption, restarted the computer, but still the same problem:( But I didnt find the file at the program and features, had to search for it and then delete it.. but it is still in the paperbucket, maybe I have to completly delete it from my system??

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Thu, 16 Oct 2008 11:31:50 GMT

You have uninstall it.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Mon, 03 Nov 2008 20:34:11 GMT

laszlonagy wrote:
I have an ACER Aspire 8920G which is the big brother of your computer.
Yes, I experienced the same, here is what to do:
There is a program that Acer installs by default. It is called Acer eData Encryption of something like that. It for some reason does not let ArchiCAD work correctly.
I went to Start menu\Settings\Control Panel\Programs and Features, uninstalled it and everything is fine since.
After uninstalling you may need to restart the system.

By the way, I was told by the sales guys that these cannot have XP on them because Acer did not write driver programs for XP for these models.

I have an ACER Aspire 8920G with Vista (german version)
I install archicad 12 but when i try to save something it turns off...
i try to find (Acer eData Encryption) but i didnt found it
could somebody help me to fix this problem

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Mon, 03 Nov 2008 21:59:02 GMT

Go to the Programs and Features page of the Vista Control Panel and show m on a screenshot what kind of Acer programs are installed on your system. The Acer programs will be at the beginning of the list and there should be about a dozen of them.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Tue, 04 Nov 2008 01:44:12 GMT

laszlonagy wrote:
Go to the Programs and Features page of the Vista Control Panel and show m on a screenshot what kind of Acer programs are installed on your system. The Acer programs will be at the beginning of the list and there should be about a dozen of them.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Tue, 04 Nov 2008 12:58:12 GMT

OK, try to uninstall the Acer eDataSecurity Management item and see if that helps.
After the uninstall you may need to restart the system for changes to take effect.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Tue, 04 Nov 2008 13:53:13 GMT

laszlonagy wrote:
OK,

I unistall it and it works pefectly thanks for your help..

If you plan to visit Kosovo,, be my guest.....

Thanks again

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Tue, 04 Nov 2008 15:17:31 GMT

You are welcome and thanks.

And a thank you is due to Graphisoft because they helped in the isolation of the source of the problem.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Thu, 13 Nov 2008 10:00:31 GMT

laszlonagy wrote:
I have an ACER Aspire 8920G which is the big brother of your computer.
Yes, I experienced the same, here is what to do:
There is a program that Acer installs by default. It is called Acer eDataSecurity of something like that. It for some reason does not let ArchiCAD work correctly.
I went to Start menu\Settings\Control Panel\Programs and Features, uninstalled it and everything is fine since.
After uninstalling you may need to restart the system.

By the way, I was told by the sales guys that these cannot have XP on them because Acer did not write driver programs for XP for these models.

I LOVE YOUUUUU!
Thank you very very much!

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Thu, 13 Nov 2008 13:55:34 GMT

Wow, you are welcome!
Sometimes it is easy to make people happy!

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Fri, 14 Nov 2008 07:29:01 GMT

laszlonagy wrote:
Wow, you are welcome!
Sometimes it is easy to make people happy!

easy?
I'm trying to run ArchiCAD for two months!!!
Yesterday I had even restart the system for this problem!

(excuse me for my terrible english!)

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Fri, 14 Nov 2008 12:34:31 GMT

I meant that I did not have to do much for this thank you.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Fri, 14 Nov 2008 20:45:29 GMT

Hi,

Iv just searched for this problem and it appears that i am experiencing the same problems as you. But i have followed what you have said, uninstalled edata security management, restarted my computer yet im still having the same problems. Can you suggest what else this problem may be?

Im also on an Acer aspire 5920.

Thanks alot

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Fri, 14 Nov 2008 22:13:07 GMT

Can you show me a screen capture of what kind of Acer software are installed on your computer? Maybe we can find some possible suspects.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Sat, 15 Nov 2008 11:30:39 GMT

Attached is a screenshot of the programs i had installed with the laptop.
Any help you can give me would be greatly appreciated!

Thanks alot

Re: ArchiCad 12, shuts down when trying to save/ open file.

Laszlo Nagy — Sat, 15 Nov 2008 11:39:59 GMT

I do not have Acer eLock Management on my computer.
I don't know what it does but you may try to uninstall it, then restart the computer.
If it does not help, you can reinstall it later from the Acer install disks.

Re: ArchiCad 12, shuts down when trying to save/ open file.

Anonymous — Mon, 17 Nov 2008 09:07:01 GMT

Ah iv'e sorted it...it turns out it was just the graphics card that needed updating! Thanks for your help though!