topic Re: Help - Archicad Preferences file is damaged in Installation & update

Help - Archicad Preferences file is damaged

Gerald Hoffman — Mon, 01 Mar 2010 19:05:21 GMT

I can't start AC 13 as there seems to be a corrupted preferences file. I did a search and found locations to delete these files listed for Windows XP on version 12 but I am using Windows & 64 bit and can't find the same locations. Does anyone know where this file or files are located.

Thanks,

Re: Help - Archicad Preferences file is damaged

alemanda — Fri, 02 Apr 2010 20:37:39 GMT

Me too ... I have the same problem.
Help. I cannot start AC13 on my laptop.

Re: Help - Archicad Preferences file is damaged

Gerald Hoffman — Fri, 02 Apr 2010 20:50:57 GMT

Alemanda,

I think what I eventually did was uninstall AC13 and delete everything I could find in the Registry, Documents, and Programs folder if there was anything left over after the uninstall. You might have to make hidden files and folders visible in Explorer. It was then OK. I phoned AC tech support and they had me delete some files but it didn't work. Hope this helps you.

Re: Help - Archicad Preferences file is damaged

Laszlo Nagy — Mon, 05 Apr 2010 12:56:02 GMT

On Windows, these are the places where you can find Graphisoft preference files. This in on Vista:

C:\Users\<Username>\Application Data\Graphisoft
C:\Users\<Username>\Graphisoft
C:\Users\<Username>\Local Settings\Graphisoft

Re: Help - Archicad Preferences file is damaged

alemanda — Tue, 06 Apr 2010 07:51:56 GMT

Which of the three folders?
I have some TW projects and I don't want to delete important files?
Thanks

Re: Help - Archicad Preferences file is damaged

Ralph Wessel — Tue, 06 Apr 2010 11:17:39 GMT

alemanda wrote:
Which of the three folders?
I have some TW projects and I don't want to delete important files?
Thanks

Try moving the basic preferences file somewhere else (rather than deleting it) to see if this fixes the problem. You will probably find it somewhere like this:
C:\Documents and Settings\<User Name>\Application Data\Graphisoft\ArchiCAD 13.0.0 INT R1\ArchiCAD Basic.prf

You can delete the moved file if the problem is solved.

Re: Help - Archicad Preferences file is damaged

Anonymous — Wed, 14 Apr 2010 22:10:51 GMT

Hello
I have a problem with my ArchiCAD13 (64 bit). I use student version and I'm using Windows 7 OS. When I try to start my Archicad13, I have information that my preference file is damaged. I don't know what I have to do. I must end my project on Monday
Please reply quickly

Re: Help - Archicad Preferences file is damaged

Ralph Wessel — Wed, 14 Apr 2010 22:18:08 GMT

katiee wrote:
When I try to start my Archicad13, I have information that my preference file is damaged. I don't know what I have to do.

Did you try the fix I suggested in my previous post?

Re: Help - Archicad Preferences file is damaged

Anonymous — Wed, 14 Apr 2010 22:40:48 GMT

In windows 7 is a different path to the file, but I found it. Thanks 4 help. Below I write a localisation for Windows7.

Localisation:
C:/Users/<user name>/AppData/Roaming/Graphisoft/ArchiCAD-64 13.0.0 R1/ArchiCAD Basic