https://community.graphisoft.com/t5/Installation-update/Support-Package/m-p/205819#M21858 It says that you normally need to do this when a Tech Support person asks you to do it.<BR /> In that case I suppose that you save the Support Package and then send it to the support person. Wed, 17 Mar 2010 12:31:00 GMT Laszlo Nagy 2010-03-17T12:31:00Z https://community.graphisoft.com/t5/Installation-update/Support-Package/m-p/205818#M21857 <DIV class="actalk-migrated-content"><T>Has anyone gotten this option when a send and receive failed? I went through the steps but now I don't know how to use it.</T></DIV> Tue, 16 Mar 2010 19:36:18 GMT https://community.graphisoft.com/t5/Installation-update/Support-Package/m-p/205818#M21857 Anonymous 2010-03-16T19:36:18Z https://community.graphisoft.com/t5/Installation-update/Support-Package/m-p/205819#M21858 It says that you normally need to do this when a Tech Support person asks you to do it.<BR /> In that case I suppose that you save the Support Package and then send it to the support person. Wed, 17 Mar 2010 12:31:00 GMT https://community.graphisoft.com/t5/Installation-update/Support-Package/m-p/205819#M21858 Laszlo Nagy 2010-03-17T12:31:00Z