Problem installing my ArchiCAD 17

Anonymous — Thu, 28 Mar 2024 09:02:10 GMT

Hi,

I am Elvin. Currently study in UK. I cannot install my ArchiCAD 17.
Im using Asus N56VZ which operated Windows 8.1.
At first when i install my ArchiCAD, it will stop at the page in attachment 1.jpg .

I try to click next but still in the same page.
Then I let my PC open the whole night (approximate 8 hours), but still nothing happens.
So, I restart my PC and install again, this time it can install but stop at 1%.
It show successfully install but I open C:/Program Files/Graphicsoft, inside only got a log file which is a txt log file.

(Oct 31, 2013 8:44:43 AM), Install, com.installshield.product.actions.UninstallerJVMResolution, err, JVM resolution timed out
(Oct 31, 2013 8:44:43 AM), Install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, ProductException: (error code = 601; message="JVM not found")
STACK_TRACE: 8
ProductException: (error code = 601; message="JVM not found")
at com.installshield.product.actions.JVMResolution.install(JVMResolution.java:171)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkUninstallerJVMResolution(PureJavaProductServiceImpl.java:1015)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:1283)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:219)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)

Please help me figure it out since I need it to complete my assignment.

Thanks

Re: Problem installing my ArchiCAD 17

Karl Ottenstein — Thu, 31 Oct 2013 15:08:24 GMT

elvin92 wrote:
It show successfully install but I open C:/Program Files/Graphicsoft, inside only got a log file which is a txt log file.

You say that you look in C:\Program Files\Graphisoft ... but your screenshot shows a customized installation to not install there, but rather to C:\ArchiCAD 17

What's inside your C:\ArchiCAD 17 folder? What happens if you let the installation go to the default location (which you wrote): C:\Program Files\Graphisoft ?

Did you suspend your antivirus software during the installation?

topic Problem installing my ArchiCAD 17 in Installation & update

Problem installing my ArchiCAD 17

Re: Problem installing my ArchiCAD 17