topic Re: Archi 11: unable to update software in Installation & update

Archi 11: missing GSRoot.dll Error Msg

Anonymous — Thu, 28 Mar 2024 08:58:17 GMT

Aloha
Running ArchiCAD 11, ran yesterday great.
Opened up today (tried) and error msg. 1

Un-installed program, cleaned and re-installed and error msg. 2

thanks for any help
dean

Dell
MS Windows 7 64 bit sp1
INTEL 2 CPU 6600 @ 2.4 ghz
4GB ram NVIDIA Quadro Fx 3450/4000

Re: Archi 11: missing GSRoot.dll Error Msg

Karl Ottenstein — Wed, 06 Nov 2013 21:37:49 GMT

The pages here:
http://www.archicadwiki.com/results.html?q=GSRoot.dll

suggest that your antivirus software may have delete / disabled the files. During the re-install, be sure that your antivirus is (temporarily) disabled.

HTH,
Karl

Re: Archi 11: unable to update software

Anonymous — Thu, 07 Nov 2013 19:23:56 GMT

aloha
I have uninstalled antivirus and am able to run re-installed AC 11 ok.
though when I go to update I get java msg asking if it's ok, I say yes,
then a brief archicad fallingwaters rectangle with a clock circle going for a few seconds, and then nothing.
I've tried running the update exe as administrator, same result.
appreciate any help
dean

Re: Archi 11: missing GSRoot.dll Error Msg

Anonymous — Thu, 07 Nov 2013 21:28:57 GMT

Is it a Java issue perhaps?

See here - http://www.graphisoft.com/downloads/java.html

Re: Archi 11: missing GSRoot.dll Error Msg: Bad Java

Anonymous — Sat, 09 Nov 2013 05:50:19 GMT

Thanks for the support folks,
I uninstalled 3 different versions of Java on my computer and re-installed a Java 6 via a link from Graphisoft, and things are working again.
Now when I restart computer, Java wants to update to the latest Java and delete the Java 6.
I am not allowing this for the time being as I need to get some work done.

What is with this Java thing ?
all the best
and
thanks again
dean

Re: Archi 11: missing GSRoot.dll Error Msg

Barry Kelly — Mon, 11 Nov 2013 01:42:08 GMT

I am pretty sure it is just the installation that requires the correct version of java.
Once you are up and running all should be fine.
Barry.