topic Re: Windows 7 ultimate - archicad 14 startup crash in Installation & update

Windows 7 ultimate - archicad 14 startup crash

Anonymous — Mon, 15 Apr 2024 06:41:32 GMT

I have a question for wich i haven`t found an answer yet : i have a 4gb ram, i5 processor, ati radeon 5470 @ 1 gb video OS:w7 ultimate ... i installed the archicad 14 from the site with the student licence...installation went ok...installed quicktime and stuff and when i startup archicad it loads the window...the image...but doesn`t load...and not responding...what to do? what`s the problem...?javascript&colon;emoticon(':oops:')

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Sun, 10 Oct 2010 14:18:26 GMT

forgot to mention windows 7 x64

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Sun, 10 Oct 2010 15:03:03 GMT

Maybe is Windows Firewall that is blocking ArchiCAD?
Check Firewall settings.

Re: Windows 7 ultimate - archicad 14 startup crash

Djordje — Tue, 12 Oct 2010 04:36:36 GMT

Did you install as Administrator? It is required, and VERY important on W7

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Tue, 12 Oct 2010 20:11:06 GMT

First stop on solving install problems:
http://www.archicadwiki.com/ArchiCAD14/InstallProblems

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Mon, 24 Jan 2011 11:49:44 GMT

alexnejat wrote:
I have a question for wich i haven`t found an answer yet : i have a 4gb ram, i5 processor, ati radeon 5470 @ 1 gb video OS:w7 ultimate ... i installed the archicad 14 from the site with the student licence...installation went ok...installed quicktime and stuff and when i startup archicad it loads the window...the image...but doesn`t load...and not responding...what to do? what`s the problem...?javascript:emoticon(':oops:')

I have exactly the same problem. My computer has almost identical specifications (I have win 7 professional instead of ultimate and graphic 5670 instead of 5470) and I have tried to install and start it with firewall and antivirus shut down and installation has been made with administrator rights. Have you found a solution on your computer? If so, I would appreciate to know how to fix it.

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Tue, 25 Jan 2011 02:00:04 GMT

Make sure Archicad has permission to write to it's own files on C: too!
We've hit this problem here and it makes no sense at all but it causes all sorts of dramas!

Re: Windows 7 ultimate - archicad 14 startup crash

Laszlo Nagy — Tue, 25 Jan 2011 11:06:17 GMT

My computer is an Acer.
I had a similar problem, ArchiCAD would not run.
It was tracked that one of the pre-installed applications called eDataSecurity or something was blocking access to certain folders ArchiCAD needed access to.
So AC could not access these folders (they were either in the Program Files or the Documents folder) so it just quit.

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Sun, 13 Feb 2011 19:37:22 GMT

Had the same problem, installed as administrator and everything, and at the first start it hangs. The solution in my case was to RUN archicad as administrator too.I saw that everybody wrote that they installed as admins, but not RUN as admins. Hope it helps.

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Sun, 20 Mar 2011 05:04:10 GMT

I have the same problem, it was running normally for 2-3 wks after I installed it but last week it just stopped working, I've uninstalled it, then reinstalled it; I've changed my firewall settings, my security software settings. everything that has already been suggested, even installing and running as administrator but it still won't work. Can someone help, cause I really need this software for my assignments???

Re: Windows 7 ultimate - archicad 14 startup crash

Laszlo Nagy — Sun, 20 Mar 2011 14:31:37 GMT

Did you install some other software before the problems started?
If yes, then that may have something to do with it.
Also, if the operating system came preinstalled with some software from the vendor, that may have interfered with ArchiCAD. (I had a program eDatasecurity on my Acer and I just didn't let AC write into certain folders so I had to unistall it to make AC work.)

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Tue, 19 Apr 2011 21:41:44 GMT

Hi guys,

I just want to let you know what caused my AC 14 to crash on startup - it was QuickTime!

I first installed QT (freshly downloaded from Apple's website), followed by installation of Archicad 14. It all seemed OK, AC ran fine... I then uninstalled annoying Apple update (not the QT itself!) and Archicad started to crash each time I started it. I then checked for QT standalone - and it didn't want to load, too. After I reinstalled it (QT), it worked again. And so did ArchiCad!

Cheers,
N78

Re: Windows 7 ultimate - archicad 14 startup crash

rob2218 — Mon, 12 Mar 2012 09:09:16 GMT

having now same screen show up as image posted.
I've tried toinstall AC15 now 6 times.
removed and reinstalled all softwares (QT, Java, Adobe) and still no luck.....

WTF is this? was working fine yesterday...now AC15 stopped working...hangs on main screen....and doesn't want to run???

I NEED THIS ISSUE RESOLVED FOLKS.....THIS IS B.S.!!!!

I just got a new Dell Laptop, M6600 with correct vid card and running 16G of ram.....WTF!

Re: Windows 7 ultimate - archicad 14 startup crash

Laszlo Nagy — Mon, 12 Mar 2012 11:19:57 GMT

Rob, did you reinstall those software from the installation DVD? Those are the versions that are supposed to certainly work with the program.

Re: Windows 7 ultimate - archicad 14 startup crash

rob2218 — Mon, 12 Mar 2012 14:24:14 GMT

yes Laz....reinstalled all of the QT, etc...from Archicad15 DVD.
I spoke to a fellow in the north america office this morning......and my case is being sent to Budapest for examination.

has something to do with the Dell Laptop M6600 not allowing the Archicad15 software to get past the 'splash screen'....it hangs and wont go any further......we have removed all the anti-virus software, all the Dell advertisments, all the possible software imaginable and still to no avail.

Could it have something to do with a possible "Restore from previous working version' that Windows 7 allows you to do? I don't know....I just know I've lost a numerous amount of work these past few days......and CAN NOT continue in this manner.

Re: Windows 7 ultimate - archicad 14 startup crash

Laszlo Nagy — Tue, 13 Mar 2012 13:35:55 GMT

Another user had a similar problem last week.
I advised him to try to run Windows in Safe mode and see if ArchiCAD runs there.
He did it and ArchiCAD was running fine in Safe Mode, which indicates that a program or service that is loaded when running Windows normally (not in safe mode) may be interfering with ArchiCAD is some way, e.g. not letting it access its program folders.

Re: Windows 7 ultimate - archicad 14 startup crash

rob2218 — Tue, 13 Mar 2012 18:49:23 GMT

See below what GS HQ in Hungary wrote back:
it appeared to be something related to the video card corruption.

Rob,

our development have checked the dump file that we created together. It seems the graphics card driver is not working properly or is corrupt. That blocks the startup of ArchiCAD as it cannot initialize the hardware accelerated environment in ArchiCAD.

To fix this, uninstall the driver and install the latest one. NVIDIA and AMD has the latest driver on their home pages.

Let me know if you need any help in that also the result of the driver update.

Best regards,

Márton Kiss
Technical Support Engineer

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Fri, 08 Jun 2012 18:27:11 GMT

So what happened is that i installed Archicad 15 for my laptop , installation went very smooth. everything was ok

After installation i tried clicking on the icon, the image of Archicad 15 appears, it stays there for some time, and then suddenly vanishes, I have tried every method to figure out what the hell could be the issue , with Java Reinstall, Quicktime... everything.... I have followed the troubleshoot as well.

I finally tried to launch it in Safe Mode. and there also it does not start.
it did manage to go beyond the main image screen. It gave me an error regarding firewall is preventing it to open. I have tried changing the firewall settings as well but nothing has happened ! ...

Please Help

System Config : Dell Eps L502X Intel Core i7 8 GB Ram

Re: Windows 7 ultimate - archicad 14 startup crash

Anonymous — Thu, 19 Jul 2012 12:47:20 GMT

Solution: Uninstall all versions of Java, reboot and run the installer again. Java will be reinstalled automatically by the ArchiCAD installation.