topic Re: new Mac, cannot open AC 17 in Installation & update

new Mac, cannot open AC 17

Anonymous — Wed, 27 Mar 2024 14:49:25 GMT

Just got a new 27" iMac, transfered all apps, files, ect from old iMac, all went well. Just tried to open AC17 and got a message " ArchiCAD 17 cannot be opened because of a problem. Check with developer to make sure ArchiCAD 17 works with this version of OS X. "

Any thoughts?

iMac 27"
3.5 GHz Intel Core i7
8 gb ram
OS X 10.8.5

Re: new Mac, cannot open AC 17

Karl Ottenstein — Sat, 14 Dec 2013 17:48:58 GMT

If you used Migration Assistant and moved everything / all check boxes, then this is surprising. Reinstallation of AC 17 would be the easiest thing to try next (and Disk Utility > Repair Permissions I suppose).

Re: new Mac, cannot open AC 17

Anonymous — Sat, 14 Dec 2013 21:49:54 GMT

Hi Carl - yes I did use the migration assistant, all boxes checked. I'll run disk repair and then reinstall all. Do I need to uninstall AC17 first?

Re: new Mac, cannot open AC 17

Anonymous — Sat, 14 Dec 2013 22:17:59 GMT

Hi Karl - I would like to reinstall AC17 but did not save the original upgrade download AC16 to AC17. What is the best way to reinstall AC17?

Re: new Mac, cannot open AC 17

Karl Ottenstein — Sat, 14 Dec 2013 23:10:25 GMT

There are no special upgrade downloads (e.g., 16 to 17).... there is just a download for each version... and then the various hotfixes that may need to be applied (Help > Check for Updates) if the download isn't current.

If you still have a link to the US download site in your saved mail from GSUS, try that. But, if not, create an account at myarchicad.com and download 17 from there. You may have to indicate you're doing the 30 day free trial, but it's the same file - you'll just not use the trial code they give you, since your protection key should be recognized.

Yes, I'd run the uninstaller first - Applications > Graphisoft > ArchiCAD 17 > Uninstall.AC > uninstaller

Unplug your protection key during the re-installation of 17. Restart, plug in the key, launch 17 and hopefully all will be working... assuming that you did upgrade your key from 16 to 17?
http://www.graphisoft.com/downloads/licensing/

Re: new Mac, cannot open AC 17

Eduardo Rolon — Sun, 15 Dec 2013 01:19:59 GMT

For future reference

Transferring data between computers with Apple's Migration Assistant
/!\ Warning: Transferring user data to another computer via Apple's Migration Assistant to another computer with a newer OS X version (i.e. Computer A running OSX Mountain Lion 10.8 to Computer B running OS X Mavericks 10.9) is not advised and may result in corruption of ArchiCAD and BIM Server software.
The recommendation is that you first back-up your project files and Teamwork data, then uninstall any GRAPHISOFT software from the original computer, perform the Operating System migration, then re-install GRAPHISOFT software on the new computer. Failing to do so may result in you having to fully re-install your operating system on the new computer and install all programs from scratch along with user data.

from the wiki

http://www.archicadwiki.com/OsxMavericks

Re: new Mac, cannot open AC 17

Karl Ottenstein — Sun, 15 Dec 2013 02:20:17 GMT

Thanks, Eduardo! Good to know!

Re: new Mac, cannot open AC 17

Anonymous — Sun, 15 Dec 2013 16:30:09 GMT

Thank you Karl and Eduardo. I'll give it a go tomorrow and let you know how it all works out.

cheers

Re: new Mac, cannot open AC 17

Ralph Wessel — Tue, 17 Dec 2013 14:10:56 GMT

venecasper wrote:
Thank you Karl and Eduardo. I'll give it a go tomorrow and let you know how it all works out.

cheers

My universal experience (in all versions of the Mac OS and ArchiCAD) is that nothing from Graphisoft will work properly with either the Migration Assistant or Time Machine. I've experienced this many times over the years, so I now assume that everything from GS will have to be manually reinstalled. It's strange, because everything else works - OS, apps, documents, settings… but not ArchiCAD.

Re: new Mac, cannot open AC 17

Anonymous — Tue, 17 Dec 2013 17:21:04 GMT

Good to know. I will try this later next week as I am finishing up several projects and using my old iMac. Get the work done, then plow thru the upgrades.

cheers

Re: new Mac, cannot open AC 17

Anonymous — Tue, 24 Dec 2013 16:56:06 GMT

Karl - I took your advice, downloaded 17, all went smooth and all is up and running. Thanks. Since this was a clean, new iMac, I erased the HD, reinstalled Mountain Lion, did any upgrades, repaired permissions and restarted. Next I upgraded to OS 10.9.1 checked for any upgrades, repaired permissions and restarted. Next I downloaded 17, opened it up, did the upgrades ( both AC and the library) repaired permissions and restarted. I then just dragged my files over from an external HD. All is good,

thanks to all and to all Happy Holidays

Re: new Mac, cannot open AC 17

Marton Kiss — Mon, 06 Jan 2014 15:38:08 GMT

Guys,

just a quick summary about the survival chances of our products with regards to OSX's migration, Time Machine restore, data transfer between Macs:
- ArchiCAD: ArchiCAD itself usually survives the migration, but the protection key drivers do not. Reinstalling the Wibu or CodeMeter driver solves this problem. We have reported this to Wibu.
- BIM Server: Certain plists of our server are erased during the process, so repairing the BIM Server is required. Our dev folks are working on this to provide a smoother migration.

In general it is worth it to perform a permission repair in Disk Utility after migration as files tend to end up with wrong permissions after migration.

Marton