topic Re: AC 22 doesn"t start - sometimes in Installation & update

AC 22 doesn"t start - sometimes

Anonymous — Mon, 29 Jan 2024 13:12:55 GMT

I have a curious problem with launching AC22.
Sometimes I work for days without any problem and the other day it doesn't start. The small launch window appears and then it disappears and nothing happens. It is stuck in the task manager. I have to force stop the program. The problem is sometimes solved with relaunching the whole computer but sometimes not. I have reinstalled the AC and all updates but the problem isn't solved. I spend hours with relaunching the computer. It is annoying when I have deadlines. What can I do?
OS Windows 10 Pro
16 GB RAM

Re: AC 22 doesn"t start - sometimes

Minh Nguyen — Thu, 29 Oct 2020 14:10:08 GMT

Dear Renee,

Thank you very much for the report and I am very sorry about the issue!

If Archicad stucks at startup, there are 2 possibilities: either the Intel GPU driver is not updated, or Archicad is having trouble with connecting to the license server.

Is it possible to run Archicad in DEMO mode and see if it makes the startup process faster? Also, please make sure that your drivers, especially the Intel GPU driver are up to date.

Please let me know how it goes!

Best regards,
Minh

Re: AC 22 doesn"t start - sometimes

Anonymous — Thu, 29 Oct 2020 16:00:14 GMT

Dear Minh,
I updated the GPU driver. Now the AC is running. I hope it's not permanent.
Thank you
Best Regards,
Renee

Re: AC 22 doesn"t start - sometimes

Minh Nguyen — Fri, 30 Oct 2020 09:54:46 GMT

Hi Renee,

Thanks for the update! Feel free to let me know if the issue appears again!
Have a nice weekend!

Best regards,
Minh

Re: AC 22 doesn"t start - sometimes

Anonymous — Tue, 12 Jan 2021 18:55:52 GMT

Dear Minh!
Now I have the same problem, drivers are up-to-date.
I cannot start the program for a day.
Renee

Re: AC 22 doesn"t start - sometimes

Anonymous — Tue, 12 Jan 2021 19:07:14 GMT

When I try to launch the program, in Task Manager appear 3 lines of Archicad.
Then the startup window disappears and Archicad remains in Task Manager,

Re: AC 22 doesn"t start - sometimes

Barry Kelly — Wed, 13 Jan 2021 01:29:05 GMT

renee.kovacs wrote:
When I try to launch the program, in Task Manager appear 3 lines of Archicad.
Then the startup window disappears and Archicad remains in Task Manager,

What are your machine specs and operating system?
Are you running on multiple monitors or a laptop with a connected monitor?

Do you have both a built-in and dedicated graphics card?
Update the Intel GPU driver as suggested earlier.
Or if you have built-in and dedicated graphics cards, set the Archicad program to use the dedicated card.
Or it could be your monitor is connected to the built-in GPU.
Make sure it is connected to the dedicated GPU.

Re: AC 22 doesn"t start - sometimes

Minh Nguyen — Wed, 13 Jan 2021 08:16:45 GMT

Hello Renee,

Thank you very much for following up!

I would suggest following Barry's advice. Please let us know whether it helps!

Additionally, I would like to know whether Archicad can start without any problem in DEMO mode?

Looking forward to hearing from you!

Best regards,
Minh