topic Re: ArchiCAD crash in windows 10 when 3D window opens in Installation & update

ArchiCAD crash in windows 10 when 3D window opens

Anonymous — Fri, 21 Feb 2020 15:07:55 GMT

Hi there.
I have been having this issue for some time. First could fix it when uninstalled windows update. But a few days later it came back.
Can work perfectly in 2d planes, cuts and elevations, but as soon as I click to open a 3D window it freezes and never gets back.
Anybody had this same issue?

Re: ArchiCAD crash in windows 10 when 3D window opens

Anonymous — Fri, 21 Feb 2020 15:09:26 GMT

Using Archicad 23 solo

Re: ArchiCAD crash in windows 10 when 3D window opens

Lingwisyer — Mon, 24 Feb 2020 01:21:32 GMT

Computer specs?

Have you tried marquee-ing an area first?
Does this happen for all models?
Checked your graphics drivers?

Ling.

Re: ArchiCAD crash in windows 10 when 3D window opens

Minh Nguyen — Mon, 24 Feb 2020 20:38:52 GMT

Hello,

Thank you very much for sharing the issue and I am very sorry about the experience!

Unfortunately, from the description, I cannot form a proper picture of what is causing the issue under the hood. I am wondering if you can share a bit more information in order to remove some of the potential culprits:

- Can you share the specification of your computer? Which operating system version are you using?
- I would like to make sure all the drivers, especially the graphics card driver, are up to date.
- How did you open the 3D window?

Looking forward to hearing from you soon!

Best regards,
Minh

Re: ArchiCAD crash in windows 10 when 3D window opens

Barry Kelly — Tue, 25 Feb 2020 01:08:19 GMT

If you are using the OpenGL engine in 3D, try switching to the Vectorial (Basic) engine and see if that still causes the same problem.

Barry.