topic Re: Archicad 24 won't start in Installation & update

Archicad 24 won't start

Anonymous — Mon, 29 Jan 2024 13:10:07 GMT

Hey,

I've installed the Archicad 24 as a Student version, still the program won't start, the cursor shows a loading signal for a while, it's starting though as a background process as an Archicad Component, but still the program is not starting.
i've updated my Windows to the latest version of Windows 10.
what can be the problem ??
working on an: Intel i7-8700 3.20GHz
16.0 GB RAM
Nvidia 1060 TI

Re: Archicad 24 won't start

Minh Nguyen — Mon, 16 Nov 2020 13:28:05 GMT

Dear Yazan,

Thank you very much for the question and I am very sorry about the issue!

First, I would like to make sure that all GPU drivers are up-to-date. Please follow the links below to make download the latest version for each component:
- Intel integrated GPU: https://downloadcenter.intel.com/download/29988/Intel-Graphics-Windows-10-DCH-Drivers
- NVIDIA: https://www.nvidia.com/Download/index.aspx

If after installing these 2 drivers Archicad still refuses to run, I'm wondering if there is any active Firewall/Antivirus software? They could block the license checking process at startup, preventing AC from starting up.

Looking forward to hearing from you!

Best regards,
Minh

Re: Archicad 24 won't start

Anonymous — Fri, 08 Jan 2021 18:44:04 GMT

Здравствуйте.
Столкнулась с такой же проблемой. Установила Archicad 24 как студенческую версию. Какое то время проработал и перестал запускаться. Родной брандмауэр отключен. Стоял Антивирус Avast. Удалила. Проблема не решилась. Поставила NOD32, в правилах разрешили полный доступ для Archicad 24, так же не помогло. Что делать?
Windows 10
Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
NVIDIA GeForce GTX 1650 (Драйвера установлены последние)
Оперативной 16,0 ГБ

Re: Archicad 24 won't start

Eduardo Rolon — Sun, 10 Jan 2021 13:49:31 GMT

Translation,

Hello.
Faced the same problem. Installed Archicad 24 as a student version. I worked for a while and stopped starting. The native firewall is disabled. There was Avast Antivirus. Deleted. The problem was not solved. Delivered NOD32, allowed full access for Archicad 24 in the rules, it also did not help. What to do?

KATERINA, requirement for posting is to use english.

Re: Archicad 24 won't start

Anonymous — Sun, 10 Jan 2021 15:59:30 GMT

ejrolon wrote:
Translation,
Hello.
Faced the same problem. Installed Archicad 24 as a student version. I worked for a while and stopped starting. The native firewall is disabled. There was Avast Antivirus. Deleted. The problem was not solved. Delivered NOD32, allowed full access for Archicad 24 in the rules, it also did not help. What to do?
KATERINA, requirement for posting is to use english.

Thank you!

Hello!
Faced the same problem. Installed Archicad 24 as a student version. It worked for a while and stopped running. The native firewall is disabled. There was an Avast Antivirus. Deleted it. The problem was not solved. Put NOD32, the rules allowed full access for Archicad 24, also did not help. What to do?
Windows 10
Intel (R) Core (TM) i3-9100F @ 3.60 GHz Processor
NVIDIA GeForce GTX 1650 (Latest drivers installed)
16.0 GB of RAM

Re: Archicad 24 won't start

Minh Nguyen — Wed, 13 Jan 2021 08:29:27 GMT

Dear Katerina,

Thank you very much for the question!

I only understand the translation version, so I hope everything is correct

Could you let me know in detail what happens when you start Archicad? You mentioned that "It worked for a while and stopped running". Do you mean Archicad can start and load the Work Environment and project plan, and stop running while editing the project file, or Archicad cannot even start after clicking New/Browse?

Looking forward to hearing from you!

Best regards,
Minh

Re: Archicad 24 won't start

Anonymous — Wed, 13 Jan 2021 09:35:36 GMT

Hello there!
Yes, Archicad can't even start working after pressing the button. I can't start and load the working environment and project plan at all. Video in the attached file.

Re: Archicad 24 won't start

Anonymous — Wed, 13 Jan 2021 09:53:56 GMT

https://s1.fconvert.ru/upload/ff82670436c4 link to download the video

Re: Archicad 24 won't start

Minh Nguyen — Wed, 13 Jan 2021 09:59:06 GMT

Dear Katerina,

Thank you very much for the video!

Usually, if Archicad can start, there must be a splash screen showing up with Archicad logo and its signature. Have you tried to completely uninstall, then reinstall Archicad?

Best regards,
Minh

Re: Archicad 24 won't start

Anonymous — Wed, 13 Jan 2021 10:35:40 GMT

Yes, of course I tried

Re: Archicad 24 won't start

Minh Nguyen — Thu, 14 Jan 2021 14:48:49 GMT

Dear Katerina,

From what is shown on the video, it looks like Archicad couldn't even run. After clicking the Archicad 24 icon, could you help me to check whether ARCHICAD Starter.exe or ARCHICAD.exe appears in Task Manager? To do so, simply right-click the Taskbar > select Task Manager from the menu, navigate to Details tab to see all running processes.

We are thinking that, either Archicad silently crashes right after opening, or it got stuck somewhere even before loading any component.

Looking forward to hearing from you!

Best regards,
Minh

Re: Archicad 24 won't start

Anonymous — Fri, 15 Jan 2021 16:26:17 GMT

Hello!

Re: Archicad 24 won't start

Minh Nguyen — Wed, 20 Jan 2021 14:47:56 GMT

Dear Katerina,

I am very sorry for the late reply!
If I understand correctly, after double-clicking Archicad icon, you don't see any Archicad-related process in Task Manager tool? (since the screenshot only show the process from letter C, I just want to make sure that ARCHICAD Starter.exe is not available on the list after starting Archicad).

I discussed this issue with our teammates and we think that probably Archicad and the Bug reporter crash at the same time, therefore, we don't see any process related to Archicad. In such cases, we need the RPT files created in this location: C:\Users\<username>\GRAPHISOFT

Could you open this location and send us the file for further investigation?

Thank you very much!

Best regards,
Minh

Re: Archicad 24 won't start

Anonymous — Wed, 17 Feb 2021 19:05:57 GMT

Hello. Min! Я установила студенческую версию, но она не запускается. Ошибка в приложении. Что мне делать с этим?

Re: Archicad 24 won't start

Karl Ottenstein — Wed, 17 Feb 2021 19:28:33 GMT

Maria wrote:
Hello. Min! Я установила студенческую версию, но она не запускается. Ошибка в приложении. Что мне делать с этим?

Translation: I installed the student version, but it won't start. Application error. What should I do about it?

The error message indicates a missing Windows DLL. Make sure all anti-virus software is disabled and then uninstall and re-install ARCHICAD.

------------------------
This is an English-language only forum. Please use Google Translate or similar yourself to translate any future comments.

Это форум только на английском языке. Пожалуйста, используйте Google Translate или аналогичный для перевода любых будущих комментариев.

Re: Archicad 24 won't start

Anonymous — Sun, 18 Apr 2021 17:27:31 GMT

for me they only run in task manager but do not open

Re: Archicad 24 won't start

Minh Nguyen — Mon, 19 Apr 2021 13:41:21 GMT

Barahirwa wrote:
for me they only run in task manager but do not open

Hello,

Thank you for the comment!

Could you clarify a bit more what exactly happened on your side:
- Which Archicad version are you using?
- At which point does it freeze and run only in the background?
- Did you make sure that all graphics drivers are updated?

Looking forward to hearing from you!

Best regards,
Minh