topic Re: ARCHICAD CAN'T FIND NAS SERVER in Installation & update

ARCHICAD CAN'T FIND NAS SERVER

Anonymous — Fri, 04 Dec 2020 14:37:46 GMT

Hello everybody,

To describe the problem from the beginning. For some reason I do not know, Archicad could not start the photo rendering settings. After looking for various solutions, I came up with the this one: when i try to open the program from a folder in my NAS server I have the problem with the photo rendering. If I copy the file to a folder in the local disk of my computer it has no problem at all.
After deleting the program and installing it again, i saw that it doesn't recognize the NAS server at all (can't save or open a file from there). Does anyone know what might be the cause of that? What can I change in Archicad so that it can identify the requested folders from the server?

Archicad version 23 - Windows 10 pro

Thank you in advance.

Re: ARCHICAD CAN'T FIND NAS SERVER

Miha_M — Mon, 07 Dec 2020 11:56:36 GMT

Please put some info about your Archicad version, operating system and hardware into your signature, it's way easier for people who might be able to help you to identify the problem and possible solution this way.

If I understand this the right way you have Archicad installed on a network drive, not on a local hard disk?
This goes beyond my knowledge, but it seem it might be an OS - Archicad relation connected limitation.
I'd put the Archicad installation on a local hard drive, on a ssd, if possible. I can't even imagine how much the software response time has to suffer having all you data channeled over the network.

If it's just a project file on a NAS, then I can't reproduce your problem. Rendering setting and rendering works without any problems with an archived v22 file on a Qnap NAS.

Re: ARCHICAD CAN'T FIND NAS SERVER

Anonymous — Mon, 07 Dec 2020 14:40:32 GMT

Thank you for your reply Miha. I have Archicad installed on a local hard disk (SSD), not a network drive.

Re: ARCHICAD CAN'T FIND NAS SERVER

Minh Nguyen — Mon, 07 Dec 2020 15:43:05 GMT

Dear Dimitris,

Thank you for your question and I am very sorry about the issue!

From your description, it sounds like Archicad does not have sufficient rights to access the NAS drive. Could you tell us a bit more about which Archicad version and Operating System are you using?

Best regards,
Minh

Re: ARCHICAD CAN'T FIND NAS SERVER

Anonymous — Tue, 08 Dec 2020 08:50:47 GMT

Hello Minh and thank you for your reply,

The problem is exactly as you described it. I am using the 23 version of Archicad and it is installed in a Windows 10 pro operating system.

Kind regards,
Dimitris

Re: ARCHICAD CAN'T FIND NAS SERVER

Minh Nguyen — Tue, 08 Dec 2020 12:45:27 GMT

Hi Dimitris,

Thank you for the information!

We rarely have reports on using NAS server on Windows. What do you mean by "doesn't recognize the NAS server at all"? Can Archicad navigate inside the NAS but cannot open any file, or it can't even see the NAS at all?

I'm wondering which NAS model you are using? Which protocol is used to mount the drive?

Thank you very much!

Best regards,
Minh