topic QUESTION MARKS.....as text substitions? what the heck is happening here? in Installation & update

QUESTION MARKS.....as text substitions? what the heck is happening here?

rob2218 — Mon, 23 Mar 2020 18:49:07 GMT

A client recently sent me this.
He can't print....because ALL or most of his text fonts are "question marks"?

What the hell is happening here?

Re: QUESTION MARKS.....as text substitions? what the heck is happening here?

DGSketcher — Mon, 23 Mar 2020 22:10:31 GMT

Missing or incompatible font has been used? Interrogate an element for the used font name(s) and see if it is installed on the host machine. try replacing the element font with something safe like Arial to see if things display properly.

Re: QUESTION MARKS.....as text substitions? what the heck is happening here?

rob2218 — Tue, 24 Mar 2020 14:06:30 GMT

thanks, the replacement technique worked...but what I don't understand is how a FONT gets corrupt all of a sudden? We did nothing differently....just went to open the file.
Weird.

Re: QUESTION MARKS.....as text substitions? what the heck is happening here?

Laszlo Nagy — Tue, 24 Mar 2020 16:05:17 GMT

Just a guess:
Was the file opened
- on different operating systems? (e.g. Windows, then Mac)
- with different language version operating systems? (e.g. Windows USA, then Windows Spanish)
- with different language version ARCHICAD copies (AC23 USA, then AC23 SPA)?
- on different computers (which might not have the same font set on them)?

Re: QUESTION MARKS.....as text substitions? what the heck is happening here?

rob2218 — Tue, 24 Mar 2020 17:46:14 GMT

My client uses a MAC, I use a PC...but we have been sharing PLN/PLA files in the past and nothing like this happened before.

But your guess is prob correct. We constantly share PLNs and PLAs back and forth. I've tried to convince them to get on a BIMServer but it becomes too cumbersome for them....go figure. And the expense of having a dedicated server JUST to house the TW files...well...they wont do it.

So we send PLAs back and forth of which I always get the "Do you want to Save ANyway" notificatoin but that is another thread.

So, I'd assume some FONT file got messed up in translation.....oh well.

LaszloNagy wrote:
Just a guess:
Was the file opened
- on different operating systems? (e.g. Windows, then Mac)
- with different language version operating systems? (e.g. Windows USA, then Windows Spanish)
- with different language version ARCHICAD copies (AC23 USA, then AC23 SPA)?
- on different computers (which might not have the same font set on them)?