topic Graphisoft bug report submitter. in Installation & update

Graphisoft bug report submitter.

Anonymous — Thu, 02 Apr 2020 01:56:16 GMT

Hi i am student new to Archicad 23 and i am having regular issues with the whole program craching and a bug report coming up. i am sending the reports to graphsoft but the program is continuing to crash on doing the most basic of tasks. could you please tell me if this is happening to yourself and how it can be fixed. rather infuriating. look forward to hearing from you
Kind Regards
Dormant

Re: Graphisoft bug report submitter.

Barry Kelly — Thu, 02 Apr 2020 02:53:44 GMT

The problem(s) could be caused by anything.
What are your machine specs and operating system?
Is there anything in particular that is causing the crashes?
Have you searched this forum to see if there is a solution to your problem?

The bug report will not solve you problem and no-one will contact you about it.
You need to send the report of, take note of the report number and then contact your local Archicad support centre (quoting the number) to see if they can help you out.

Otherwise describe in as much detail as possible here what the problem is and maybe someone will have a solution for you.

Barry.

Re: Graphisoft bug report submitter.

Minh Nguyen — Mon, 06 Apr 2020 13:21:12 GMT

Hi Dormant,

Thank you for reporting the issue and I am sorry about the experience!

As Barry suggested (thank you very much for your answer, Barry!), we need more information to understand what is causing the crash. At least a step to reproduce the crash, along with the Bug ID will greatly help with finding out why ARCHICAD is crashing.

Looking forward to hearing from you!

Best regards,
Minh