topic Re: AC 23 - Teamwork file : multiple crashes. in Installation & update

AC 23 - Teamwork file : multiple crashes.

Anonymous — Thu, 07 Jan 2021 13:16:31 GMT

Hi everyone,

I have a colleague that has crashes with AC23 very often, like one or two times a day working with Teamwork files. Others working on the same files don't seem to have them. The iMac has been re-formatted and the problem persists. We have also installed AC a few times already, cleaned-up local files, Application Support, Caches, Preferences files etc several times.

It is true that under this project his iMac has a different configuration from anybody's else's.

We are running AC 23 4006.

Attached you will find the last crash report, I wonder if anyone can shed some light on it. I thank you in advance.

Re: AC 23 - Teamwork file : multiple crashes.

Minh Nguyen — Fri, 08 Jan 2021 10:53:02 GMT

Dear Adriano,

Thank you very much for the question and I am very sorry about the issue!

I'm wondering if the problematic iMac has an AMD graphics card and is running Catalina? If that is the case, you may want to have a look at this article: https://helpcenter.graphisoft.com/knowledgebase/133933/

If the crash happens randomly without any method of reproduction, it's likely to be the case here.

Please let me know if it helps you with the issue!

Best regards,
Minh

Re: AC 23 - Teamwork file : multiple crashes.

Anonymous — Mon, 11 Jan 2021 14:14:07 GMT

Hi Minh,

Thank you for the very promising information. It turns out that our hardware tech support found a problem with the memory of the iMac. They will replace them... not sure they will do what the post proposes after.

But thank you again.