topic Re: AC 19 arrow/marquee glitch in Installation & update

AC 19 arrow/marquee glitch

bgoodale — Tue, 17 Nov 2015 01:25:26 GMT

i keep getting a weird glitch where i have the arrow selection tool activated, i click once, it starts to form the selection box, but then won't click to define the second point, and im essentially stuck in the tool, cant slect or do anything else, and i have to use task manager to force quit.

Re: AC 19 arrow/marquee glitch

Anonymous — Tue, 17 Nov 2015 01:53:27 GMT

Can you give details of your operating system etc? There have been issues with Windows updates recently - more info might help people pinpoint the possible problem. (Don't say that with a mouth full of food)

Add your AC version and OS details to a the signature field in your forum profile (link above, right) for future reference.

Re: AC 19 arrow/marquee glitch

bgoodale — Tue, 17 Nov 2015 02:51:31 GMT

ac 19 BUILd 4011
WINDOWS 7 Service Pack
HP Z Book
Intel Core i7 -4700MQ @ 2.40 Ghz
32 GB RAM
64 Bit Operating System
NVIDIA Qudro K3100M
Dual Monitor set-up (which I suspect is an aggravating factor, as i also get some weird palette glitches when using the second monitor)

Re: AC 19 arrow/marquee glitch

bgoodale — Wed, 18 Nov 2015 03:20:03 GMT

any help? this is becoming a serious issue for me, making my AC basically unusable. i'm getting this weird cursor crash thing about every 10 to 15 minutes

Re: AC 19 arrow/marquee glitch

Anonymous — Wed, 18 Nov 2015 03:32:41 GMT

I personally can't help you, but have you read other threads regarding recent crashes? IN THIS THREAD and THIS ONE TOO N Cornia suggests some fixes for Windows users. See if they are relevant in your case.

Re: AC 19 arrow/marquee glitch

Laszlo Nagy — Wed, 18 Nov 2015 10:09:31 GMT

And of course the good old "update your graphics card drivers" advice should not be ruled out either as a possible solution.

Re: AC 19 arrow/marquee glitch

Anonymous — Fri, 29 Jan 2016 20:50:19 GMT

Having the exact same problem on multiple computers... any solutions yet?Will try graphics card driver update.

Re: AC 19 arrow/marquee glitch

Anonymous — Tue, 01 Mar 2016 07:25:48 GMT

We recently bought a couple of new computers to the office and we run in to the same glitch.
Archicad gets stuck after selecting the first point of the selectionbox and unable to click anything else, escape or even the X to shut the program down.

As the user bgoodale, our computers are also HP zbooks - however we have tried both dual monitor setup and simply just the laptop.
Whats odd is that its about 50% of our new computers that have the problem.
The computers run some kind of HP-specific program in the background but I would assume the glitch would effect all of them...
I'm thinking of resolution-issues but I've tried changing them

Tried updating the graphics-driver but it didnt solve the issue

Help?

Re: AC 19 arrow/marquee glitch

Anonymous — Tue, 01 Mar 2016 13:29:48 GMT

Our computers are Dell- so not exclusively an HP issue. Have done the graphics card driver updates as well, without solving the issue. Very frustrating.

Re: AC 19 arrow/marquee glitch

Karl Ottenstein — Tue, 01 Mar 2016 17:10:53 GMT

Random thought - is there any possibility that you guys have 'click lock' enabled for your mouse in the mouse settings? Does this same behavior happen while creating a wall by rubber banding it?

Re: AC 19 arrow/marquee glitch

Anonymous — Wed, 02 Mar 2016 08:39:35 GMT

Click Lock is not active, just checked it.

We tried uninstalling a bunch of HP programs on one of the computers and so far its been working fine

Re: AC 19 arrow/marquee glitch

Anonymous — Thu, 03 Mar 2016 07:39:46 GMT

Looks like its been resolved...

Uninstalling the program HP Client Security Manager seem to have solved it, tried it on 3 computers that had the selectionbox glitch and its been working flawlessly for 2 days now