topic Archicad crash Dell Precision 5530 in Installation & update

Archicad crash Dell Precision 5530

Anonymous — Tue, 02 Jul 2019 09:34:58 GMT

Hello! Just bought myself a brand new Dell 5530. I have installed most of my programmes without any troubles. The only problem lies in the program i use the most.... Archicad. When i open the program, there seems to be no problem, but when i change floors, use any menus etc. the program just closes without bug reporter.

I have read there might be a problem with the switchable graphics on the dell 5530. it uses an intel 650 to handle the easy tasks, and a nvidia quadro p2000 for the heavy duty tasks.

When i have the task manager up i see that the quadro p2000 is not being used in archicad. The intel gpu 650 is being used untill it crashes, but when it crashes i can see the P2000 go from 0% to 100% for a brief moment, then down again to 0%.

Is this a driver issue? I have tried to render in rhino and the PC have no problem with that, it uses the P2000 just fine.

I would appreciate any help.

my specs:

Archicad 22 educational version

Dell Precision 5530:
-Intel i9-8950HK
-Win 10 Pro
-Nvidia Quadro P2000

Re: Archicad crash Dell Precision 5530

Anonymous — Tue, 02 Jul 2019 14:23:21 GMT

Sounds like a driver issue, try downloading latest driver from Nvidia website (select enterprise driver not new features driver) before installing uninstall existing drivers and any Dell software to do with the display

Re: Archicad crash Dell Precision 5530

Anonymous — Tue, 02 Jul 2019 19:01:59 GMT

Ok thanks! will try that!

Re: Archicad crash Dell Precision 5530

Anonymous — Tue, 02 Jul 2019 19:39:11 GMT

Got new drivers, worked for a while in 3d and changing plans went fine. but when i right-click on the plan in the menu, it just closes... ill try to reinstall Archicad

Re: Archicad crash Dell Precision 5530

Barry Kelly — Wed, 03 Jul 2019 01:06:04 GMT

In your system settings somewhere (don't ask me where), can you tell it to use the nvidia quadro p2000 exclusively for the Archicad program?

Barry.

Re: Archicad crash Dell Precision 5530

Anonymous — Wed, 03 Jul 2019 07:24:07 GMT

Hi Barry! Yes i have tried that option, but it doesnt resolve the issue. im gonna try to clean out the PC and reinstall all drivers. hopefully that will help :S

Re: Archicad crash Dell Precision 5530

Anonymous — Wed, 03 Jul 2019 11:55:30 GMT

I usually reformat a new pc and install a fresh ‘clean’ version of windows without any of the bloatware installed by PC vendors (Dell especially bad with this) get all drivers etc up and running before installing any software.
Your trackpad / mouse drivers may also be the issue here, are you running a gaming mouse? Drivers for gaming mice have been known to cause issues for Archicad. Personally I use a Logitech MxMaster or Triathlon and have no issues, for the trackpad use the built in windows driver.

Regards
Scott

Re: Archicad crash Dell Precision 5530

Anonymous — Wed, 03 Jul 2019 15:15:10 GMT

I got a Logitech G603. will check the driver. thanks for the advice

Re: Archicad crash Dell Precision 5530

Anonymous — Thu, 04 Jul 2019 10:04:34 GMT

first try disabling the internal intel GPU via the device manager. And see if that effects archicad.

your problem sounds similar to a few others (including mine) where the file won't open when using external displays.

from what I've come to understand, the majority of new Windows systems (gaming or not) all use a switchable graphics controller, they have an internal gpu (uhd 630 or 650) and a dedicated GPU . however the 'dedicated' gpu is not in the traditional sense like a desktop. The internal gpu is used first, and the dedicated is used second when the system requires the extra power. This is designed to reduce power and save battery life for portable system. Many brands, don't even mention the intel gpu or switch (Nvidia optimus) in their specs sheet. Happy to be corrected, as I've just bought a new dell area51m with a full powered dedicated GPU, AFTER buying the former. I don't think archicad is optimised properly for the use of switchable/dual GPU systems yet, in Windows anyway. Could still be a driver issue though Intel & nvidia.

Re: Archicad crash Dell Precision 5530

Anonymous — Thu, 04 Jul 2019 10:59:01 GMT

Well i cleaned out the PC and reinstalled all drivers before archicad, but the problem stil persists... I have done some testing and found out that i cannot right-click. I can render draw in floors etc. but when i rightclick(on drawing board or in the menus) it just closes.

Re: Archicad crash Dell Precision 5530

Anonymous — Thu, 04 Jul 2019 11:14:50 GMT

Disabled the Intel GPU, but archicad was the same

Re: Archicad crash Dell Precision 5530

Anonymous — Thu, 04 Jul 2019 17:42:14 GMT

how much ram ?
what mouse ?

Re: Archicad crash Dell Precision 5530

Anonymous — Sat, 06 Jul 2019 10:23:59 GMT

LorBje wrote:
Disabled the Intel GPU, but archicad was the same

Try installing Dell SupportAssist https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
This usually checks compatibility and new version drivers are available for only the device being used or if bios is needed if an update is available and available.
I hope it can solve the problem

Re: Archicad crash Dell Precision 5530

Laszlo Nagy — Sun, 07 Jul 2019 04:33:56 GMT

There is another thing you can try.
Vendors usually install several of their own software on top of the pre-installed Windows. Some of these, like Data Protection software, or Data Encryction software, have been known to interfere with ARCHICAD.
Try to uninstall all those software and see if it makes any difference.

Re: Archicad crash Dell Precision 5530

Anonymous — Mon, 15 Jul 2019 18:40:22 GMT

@vortextheory: Ram is 32GB. Mouse is Logitech G603(i have installed driver and the problem persist even when mouse is disabled/using trackpad)

@LaszloNagy: I have reinstalled windows(clean) without the dell drivers/software. The issue still stands strong :S

@EDDY RACHMAT: Installed the Dell Support assisst, but it did not solve the issue.

Talked with a company that works with computers and the guy behind the counter had no advice for me.. He said that the issue could be many sorts and that they could take a look at it, but he could not promise that they would find a solution. Therefore i want to try everything i can before i pay someone to check it with no guarantee for success.

But thanks to all of you for trying to help me

Re: Archicad crash Dell Precision 5530

Anonymous — Mon, 15 Jul 2019 19:03:28 GMT

Would it be easier if i recorded my screen so that you could see what exactly is happening? is there a way to share videos on this forum?

Re: Archicad crash Dell Precision 5530

Anonymous — Mon, 15 Jul 2019 22:10:14 GMT

LorBje wrote:
Would it be easier if i recorded my screen so that you could see what exactly is happening? is there a way to share videos on this forum?

Try to right-click on the Windows desktop area, select Graphics settings browse and look for the ArchiCAD folder select which is the file system.
Must change it to High Performance in Quadro P2000 settings, hopefully it can solve the problem

Re: Archicad crash Dell Precision 5530

Anonymous — Mon, 15 Jul 2019 22:22:01 GMT

Tried that, but still the same. I have sent an email to Graphisoft norway to try to get some help from them... I appreciate all the suggestions and I am willing to try anything. Thanks.

Re: Archicad crash Dell Precision 5530

Anonymous — Thu, 26 Sep 2019 05:21:06 GMT

Did you get any help from the Graphisoft? I have the same exact laptop and same darned problem with Archicad.

Re: Archicad crash Dell Precision 5530

Anonymous — Thu, 26 Sep 2019 22:31:23 GMT

Do you have the same mouse? If so try uninstalling all drivers etc associated with the mouse and try with a generic ms mouse driver to see if that fixes it.

Regards
Scott