topic Re: AC21 MacOS High Sierra Performance Issues in Installation & update

AC21 MacOS High Sierra Performance Issues

Anonymous — Thu, 19 Oct 2017 01:29:34 GMT

I recently upgraded my OS to High Sierra and since then I have experienced a significant performance problem when editing text labels - stretching the text box, moving the pointer, mirroring, etc. Each time a command such as these is activated, Archicad 'times out' with a spinning pinwheel cursor for several seconds before the command is activated.
Needless to say, this is very frustrating and greatly affecting my productivity.

Is anyone else experiencing this?
Any suggestions?

Re: AC21 MacOS High Sierra Performance Issues

Laszlo Nagy — Thu, 19 Oct 2017 03:10:14 GMT

Does your problem fit into any of the "known" issues" detailed on this page?:

https://helpcenter.graphisoft.com/technotes/operating-systems/macos-10-13-high-sierra/

If not, then maybe this is something GS is not aware of, in which case we will need to report it to them.

Re: AC21 MacOS High Sierra Performance Issues

Anonymous — Thu, 19 Oct 2017 03:21:28 GMT

Thanks for your prompt response.
I checked the 'known issues' for High Sierra before upgrading and considered them generally not applicable to my circumstance, and so I upgraded.

The problem I am having is not described under any of the 'known issues' listed on Graphisoft's website. Perhaps we do need to report it.

Let me know if there is anything I can do to help in this regard.

Re: AC21 MacOS High Sierra Performance Issues

Laszlo Nagy — Thu, 19 Oct 2017 12:37:37 GMT

I will report it to GRAPHISOFT and they might contact you if they need more specific information about the issue.

Re: AC21 MacOS High Sierra Performance Issues

Anonymous — Wed, 03 Jan 2018 17:02:07 GMT

I had this issue too and found that turning off the Ultra-safe option under work environment>data safety and integrity fixed it. The Safe option means you might lose 5 minutes work, but much quicker than Ultra safe.

I was hoping to find something about Teamwork issues as I am finding teamwork operations very slow

Re: AC21 MacOS High Sierra Performance Issues

Anonymous — Wed, 17 Jan 2018 02:37:53 GMT

Thanks for the suggestion Mark.
I had previously tried changing the frequency of the autosave, but it made no difference to problems I was having.

However the problem seems to have 'fixed itself' - perhaps this happened in the last MacOS update?? (about 5 days ago). I don't know. I haven't changed anything myself but the delays I was experiencing seem to be gone. Yay!

Re: AC21 MacOS High Sierra Performance Issues

Anonymous — Wed, 17 Jan 2018 11:34:28 GMT

Hi again

the workaround mentioned here:click me! (renaming the autosave folder) works a treat - sorted out all my slow teamwork issues.

Re: AC21 MacOS High Sierra Performance Issues

Anonymous — Fri, 19 Jan 2018 21:23:29 GMT

I updated to High Sierra and AC21 a few days ago and I am having this problem as well. My reseller said he had another client that updated their video card driver and it fixed the problem. I called my local Mac store and they said it is not something you update, so I'm quite confused now and not sure what to do. Any suggestions would be much appreciated. Thank you. Matthew Beardsley

Re: AC21 MacOS High Sierra Performance Issues

Anonymous — Mon, 26 Feb 2018 01:42:48 GMT

After appearing to correct itself this problem returned, much to my disappointment...

I have just tried the 'rename the autosave file location' workaround - seems to have fixed the problem - hopefully for good!

Thanks for the suggestion, Mark.