topic Re: Archicad 23 slow and freezing in Installation & update

Archicad 23 slow and freezing

Anonymous — Thu, 14 May 2020 22:38:55 GMT

Hi, I've recently downloaded Archicad 23 student version on my notebook, but every time I try to use it something happens and it freezes or it just takes a really long time to load.
I've used other similar programs and they worked fine on my computer, so I don't think it is a problem of the prerequisites to install it, but it may be and issue of my graphics card.
My hardware:
Processor 64-bit, 4 cores, 8 threads, Intel core i7 -8550U CPU @ 1.80 GHz 1.99GHz
RAM: 12GB
Hard disk space: 1.44 TB
Graphics card: Intel HD Graphics 620
I also did a little bit of research and actually found out that some people had the issue with the 23 version, so I don't know if it is better if I downloaded the previous one.
I've tried to uninstall and reinstall it too, but it did not work. I don't know what else to do, if there's anything that I can do.

Thanks in advance

Re: Archicad 23 slow and freezing

Lingwisyer — Fri, 15 May 2020 01:19:05 GMT

What is your OS?

Using an integrated GPU for something like this is just asking for trouble. You could try turning off acceleration.

Options => Work Environment => Advanced Redraw

Are you plugged in? Could your computer be throttling? Being stuck at 1.8GHz is really slow..

Ling.

Re: Archicad 23 slow and freezing

Anonymous — Fri, 15 May 2020 16:45:18 GMT

My OS is windows 10.
I know that my machine falls a little short, but there is just no way of upgrading it right now
I actually wanted to know if I can get the job done with it (it would make my life extremely easier) or the only good solution is upgrading it.
I've just tried what you suggested and I'm hoping for a little improvement, I actually did a full uninstall and installed it again, it seems like it has improved a little bit, but there are moments that if I try to do something like saving and closing or load libraries it freezes and the only solution is to close it with the task manager.
What do you mean by throttling?
Sorry if I didn't understand something quite right, my English and my computer knowledge aren't that good.
Thank you anyway for your attention!

I.

Re: Archicad 23 slow and freezing

Anonymous — Fri, 15 May 2020 20:47:22 GMT

A little update on the issue: my archicad is now actually working a little bit better, most of the time it is not slow and I was able to create some stuff on it, but everytime I try to close it, it stops responding, I am not able to open it and it is just frozen and I'm just able to close it if I end the task on windows task manager.
Don't know if it is a common issue.

Re: Archicad 23 slow and freezing

Minh Nguyen — Tue, 19 May 2020 18:52:10 GMT

Hi,

Thank you for your question and I am sorry about the issue!

From your description, I believe that the issue may arise due to out-dated graphics card driver. I am wondering if you can download and install the latest Intel GPU's driver here to see if the issue goes away after that!

Let me know if this helps!

Best regards,
Minh

Re: Archicad 23 slow and freezing

Anonymous — Wed, 20 May 2020 16:04:23 GMT

Hi, thank you so much for you answer
I've updated my graphics card driver and it actually improved the performance a lot, but if I use it for a long time, it still stops responding when closing.
It doesn't actually affect my work so much, but every time I have to close it with the task manager.
Is there anything else that I can do?

I.

Re: Archicad 23 slow and freezing

Minh Nguyen — Wed, 20 May 2020 19:53:54 GMT

Hi,

Thank you for the update! At least AC can start and work for you now!

I'm curious if you have any extra anti-virus software installed in your machine? In some cases, the same behavior can be seen from the machines with extra AV programs installed, preventing AC from closing properly.

Best regards,
Minh

Re: Archicad 23 slow and freezing

Anonymous — Thu, 21 May 2020 09:41:39 GMT

Hi, I also share the same problem with the difference that I am already working with AC23 for longer time at the same Computer and project without any major problems.

Suddenly - without any prior changes on my configuration - working with AC gets almost imopssible because of slowing down reaction when I try to turn walls, ceilings etc.

Other apps are working correctly (Photoshop etc)

my configuration:

MACOS Highsierra, IMAC 27 i5, 24GB , SSD 2TB 60% occupied, Radon 575 4GB

how I tried to solve my problem - without any success:

- restart of the computer
- update of AC 23 + Bibl. to latest version
- cutting LAN
- cutting timemachine

Any ideas how to get my AC working correctly?

Regards titifax

Re: Archicad 23 slow and freezing

Minh Nguyen — Fri, 22 May 2020 20:11:39 GMT

titifax wrote:
Hi, I also share the same problem with the difference that I am already working with AC23 for longer time at the same Computer and project without any major problems.

Suddenly - without any prior changes on my configuration - working with AC gets almost imopssible because of slowing down reaction when I try to turn walls, ceilings etc.

Other apps are working correctly (Photoshop etc)

my configuration:

MACOS Highsierra, IMAC 27 i5, 24GB , SSD 2TB 60% occupied, Radon 575 4GB

how I tried to solve my problem - without any success:

- restart of the computer
- update of AC 23 + Bibl. to latest version
- cutting LAN
- cutting timemachine

Any ideas how to get my AC working correctly?

Regards titifax

Hi,

Thank you for your question and I am sorry about the issue!

From the description, if I understand correctly, ARCHICAD 23 used to work well for you before, but recently suddenly it becomes very slow, am I correct?

If that is the case, I’m wondering if you have made any changes recently to your computer? Is there any extra softwares/OS updates that you installed lately?

If you have any Anti-virus program, please disable it for a short period and see if the performance will improve. If you have the files with cloud synchronization going on, it can slow down the process as well.

Looking forward to hearing from you!

Best regards,
Minh

Re: Archicad 23 slow and freezing

Anonymous — Mon, 25 May 2020 19:42:23 GMT

mnguyen wrote:
Hi,

Thank you for the update! At least AC can start and work for you now!

I'm curious if you have any extra anti-virus software installed in your machine? In some cases, the same behavior can be seen from the machines with extra AV programs installed, preventing AC from closing properly.

Best regards,
Minh

Hi, I'm sorry for the delay
So, I only have McAffe installed on my computer and I've also checked if windows defender was on, but it wasn't so unfortunately I don't think that's the issue.
Is there anything else that I could do or check?

I.

Re: Archicad 23 slow and freezing

Minh Nguyen — Wed, 27 May 2020 08:26:20 GMT

Hi,

Thank you for your answer!

If you are sure that, all anti-virus programs are disabled, and the issue still persists, could you please generate a FastLogger during the time that the issue happens? Here is how you can find get it:
https://helpcenter.graphisoft.com/knowledgebase/63116/

Please remember to clear all existing logs in advance, before generating a new one!

One more thing, could you please send me the System Information file generated from your machine? Here is how you can generate one: https://www.tenforums.com/tutorials/7822-create-system-information-file-windows-10-a.html

This may reveal what ARCHICAD is doing when it freezes!

Looking forward to hearing from you!

Best regards,
Minh

Re: Archicad 23 slow and freezing

Anonymous — Mon, 01 Jun 2020 20:25:24 GMT

Hi!
I've tried to generate both files, don't know if I actually did it right, but I'm not able to attach it here, so I took some screenshots of the end of the log - because it was too long and I think the problem is there, don't know for sure - and of the info file.
Let me know if something's missing or if there's anything else that I could do.
Thank you!

Re: Archicad 23 slow and freezing

Lingwisyer — Tue, 02 Jun 2020 01:50:28 GMT

Allebasis wrote:
What do you mean by throttling?

Throttling is where your performance will be reduced. In terms of hardware, this is generally done to prevent heat damage to components. You can install a program such as CoreTemp and enable logging to track what temperatures you are getting to when you issue arises.

Ling.

Re: Archicad 23 slow and freezing

Minh Nguyen — Tue, 02 Jun 2020 17:55:21 GMT

Allebasis wrote:
Hi!
I've tried to generate both files, don't know if I actually did it right, but I'm not able to attach it here, so I took some screenshots of the end of the log - because it was too long and I think the problem is there, don't know for sure - and of the info file.
Let me know if something's missing or if there's anything else that I could do.
Thank you!

Hi,

I will need both files in order to understand the issue. I tried to send you a private message that included a link where you can securely upload the file to us for further investigation!

Looking forward to hearing from you!

Best regards,
Minh