topic Re: AC22: spacebar stops working MacOS in Installation & update

AC22: spacebar stops working MacOS

Eduardo Rolon — Tue, 02 Oct 2018 15:04:20 GMT

Looks like the problem is back with the usual workaround that logout solves it.

https://archicad-talk.graphisoft.com/viewtopic.php?f=20&t=47214&hilit=spacebar

I think I have tracked it down to copy/pasting between 2 AC files. Still don't know if TW also is a factor.

Re: AC22: spacebar stops working MacOS

Eduardo Rolon — Thu, 04 Oct 2018 13:41:53 GMT

Not a TW issue. Definitively a copy/paste issue.

Re: AC22: spacebar stops working MacOS

Daniel Kovacs — Mon, 08 Oct 2018 09:52:45 GMT

Hi,

It is good to know that you could narrow it down that much! Could you also try the suggestions from Nick, and let me know about your results?

NCornia wrote:
Hi Guys,

jcrarch wrote:
1392 people have viewed my post & no one, NOT EVEN GRAPHISOFT! has come up with the answer as to why "MY MAGNET STOPPED WORKING"
I have started a case on this situation. I looked, but I found no reports of contact to the North American support office. If you ever find something like this that seems buggy please contact your regional support office. Although we do our best to support from all angles there is no guarantee GRAPHISOFT will spot all issues in this forum. It is a place for users to discuss with other users.

So far it seems that the 2 of you (jcrarch and kevin b) are the only ones we know of with this issue. So for now I only have some broad suggestions:

• Just a hunch based on a previous bug in AC18 that is now fixed: Try clicking the Pick Up Parameters button (Eyedropper) once or more in the Standard Toolbar and then try to use the space bar for Quick Selection (Magnet) or Magic Wand. Let me know if that has an effect.

• Try creating a new user account on your Mac and login with it. See if the problem remains when you open a file in ArchiCAD. While this does not narrow things down by much, it at least lets you know if there is something on the System level that is wrong or if it is something in the User account that is amiss.

• If the above does nothing for the situation, next are the basic troubleshooting steps when something really odd is happening:
1. Store and Export your Work Environment for safekeeping.
2. Send in all changes on Teamwork projects; jot down your BIM Server address, username and password to re-enter later; and do a Preferences Cleaning.
STOP and test to see if the problem is gone.
3. Repair permissions on the OS Drive (typically "Macintosh HD") with Disk Utility
- Then go to Applications and click once on the Graphisoft folder to highlight it and right-click > Get Info ( CMD + I ).
- Set all listed names to Read & Write privilege.
- Also, click the padlock to make elevated changes and then click the settings button and choose "Apply to enclosed items" so as to make sure all files inside the Graphisoft folder have "Read & Write" permissions for all users.
STOP and test to see if the problem is gone.
4. Uninstall ArchiCAD or just move the ArchiCAD 18 folder to the trash.
5. Re-install ArchiCAD and the latest available update.
STOP and test to see if the problem is gone.

• Whenever I see a rare case on a Mac my eye first goes to the menu bar at the top of the screen to spot any icons of services that are not common. We have had cases where a French Dictionary app caused ArchiCAD to malfunction. Also, Colorful SideBar and the SIMBL environment have caused problems with AC. So look for any little widgets, add-ons, plug-ins to the OS X environment that might be out of the norm and disable them or remove them as a test. This excludes widely-used apps like Evernote, Dropbox, etc. I am referring to those little apps that provide tweaks to the OS.

I hope this helps somewhat in the meantime while I put my head together with my colleagues in Budapest.

Best regards,

Also, could you send me (in a PM) a short video of the issue (showing the difference before and after the copy/paste), along with your computer tech specs (in an SPX file)?
What is not working in your case exactly? Magic wand? Magnet? Both? More?

Thanks in Advance,

Re: AC22: spacebar stops working MacOS

Eduardo Rolon — Thu, 11 Oct 2018 15:54:11 GMT

Has been behaving for the last week and I have been copying from another files with no issue. Looks like the last restart either fixed it or another app was causing the problem.

Will keep posted

Re: AC22: spacebar stops working MacOS

Eduardo Rolon — Thu, 01 Nov 2018 20:59:49 GMT

It happened again. This time I got it after an error message on opening 3D Window. It looks like I had stretched the Jacuzzi object in a ay it didn't like and right after the generic error warning the space bar stopped working. Hopefully this is the real reason.

Re: AC22: spacebar stops working MacOS

Anonymous — Tue, 04 Dec 2018 14:47:12 GMT

Same issue just started for me too. AC22 USA, latest Build. MacOS 10.13.6

Re: AC22: spacebar stops working MacOS

Eduardo Rolon — Mon, 28 Jan 2019 02:08:19 GMT

Still happening in 5009 USA

Re: AC22: spacebar stops working MacOS

latecia — Fri, 01 Feb 2019 18:35:57 GMT

My space bar works to temporarily turn on/of the magnet, but the magnet will not select anything, it is acting as if the whole screen is blank...it will not highlight slabs, roofs, library parts, or fills of any kind. Somebody have any idea?

Re: AC22: spacebar stops working MacOS

Daniel Kovacs — Mon, 18 Feb 2019 16:34:09 GMT

Hello Latecia, Eduardo and Archibeat,

Have you tried the suggestions from my previous post? Could you post your results and send me the logs/video I asked for?

I would like to get to the bottom of this, but I need that information to be able to narrow things down and find out what the source of the issue is.

Thanks,

Re: AC22: spacebar stops working MacOS

Eduardo Rolon — Mon, 18 Feb 2019 18:06:22 GMT

Tried but couldn't reproduce since login in/out clears whatever it is causing it. Recently it has gotten weirder since the problem will occur and then fix itself after a little while. Have not been able to figure out the pattern.

Re: AC22: spacebar stops working MacOS

Eduardo Rolon — Tue, 09 Jul 2019 12:37:54 GMT

Still happening in AC22 6001 MacOS but locking and unlocking the Mac "fixes it". Guessing that sometimes waking up after going to sleep and "locking" the user steals the spacebar.