topic AC22 Crash when paste a preview picture in the object dialogue in Installation & update

AC22 Crash when paste a preview picture in the object dialogue

fabioferrini — Fri, 26 Oct 2018 08:45:27 GMT

In AC22 if you create a new object and the copy and paste a 3d image of your object in the preview dialogue, and save it, when you close the dialogue Archicad fatally crash on Mac Version!

MacOS High Sierra 10.13.6 / AC224005 ITA full.

Regards

Fabio

Re: AC22 Crash when paste a preview picture in the object dialogue

Daniel Kovacs — Tue, 30 Oct 2018 13:18:27 GMT

Hello,

I tried, and it didn't crash for me. Maybe I did something differently.

Could you recreate this crash, send in a bug report, and then post the Bug ID you get, so that I can check the report in our database?

Thanks,

Re: AC22 Crash when paste a preview picture in the object dialogue

fabioferrini — Wed, 31 Oct 2018 11:14:01 GMT

Thanks, here it is!
AC22-2018-10-31-12-00-18-5345
my steps are:
1) create an object with Archiforma and save it
2) select the object > 3DOpenGL view > made a small square selection in the 3D view > copy
3) select the object in floor plan and open it > reserve the object (teamwork mode)
4) choose the preview dialogue > paste the picture saved
5) save my operation (I'm macOSso apple/S shortcut) > close the dialogue (apple/W shortcut)
6) return to work in floor plan
7) Archicad immediately crash

We have 3 iMac with MACos High Sierra 10.13.6 and any PC have the same bug response AC22 4005 ITA
best regard
Fabio

Re: AC22 Crash when paste a preview picture in the object dialogue

Daniel Kovacs — Wed, 31 Oct 2018 13:39:15 GMT

Hello,

Thanks for the bug ID and the detailed steps. I managed to find a related issue in our system (fix #245738).

We are trying to fix this before our next update (50xx). It happens because of a curious interlocking of things, but the crash always happens after closing the Object Editor.

What you should try to avoid the crash (it is triggered by something else in different cases):
- Don't open the Object Editor windows in a new window, open them in a tab
- Close all other Object Editor tabs before closing the Object Editor
- If you have the Preview Navigator Palette Open, close it before opening the object
- It also only happens on macOS, so if you have a Windows machine, you can avoid the crash using that.

I hope one of these will help you. Let me know how it went.

Regards,

Re: AC22 Crash when paste a preview picture in the object dialogue

fabioferrini — Wed, 31 Oct 2018 15:17:24 GMT

Thanks for your answer!
It is not a big problem, when I create a new objects, I'd like to save a preview of them. I'll be waiting for the update, in the meantime I'll try you suggest.

Ciao!

Fabio