topic Cannot move guide lines in Mac's in Installation & update

Cannot move guide lines in Mac's

Anonymous — Tue, 09 Jan 2018 08:27:43 GMT

Hello,

Some of us who work with mac's in our office encountered a problem that we cannot move guide lines once they are placed. This really slows down our workflow in many cases. So I want to ask maybe there is solution for fixing this problem or is it a bug? We just installed latest update and I was hoping it will fix it, but the problem remained.

Thank you for answers.

Re: Cannot move guide lines in Mac's

Barry Kelly — Tue, 09 Jan 2018 09:20:34 GMT

So you get the orange spot when you hover over the guide line?

To drag it you may have to hold the mouse button down and not let go.
There was a post about this a while ago - seems a bit buggy to me.

http://archicad-talk.graphisoft.com/viewtopic.php?p=274566

Barry.

Re: Cannot move guide lines in Mac's

Anonymous — Thu, 11 Jan 2018 09:04:36 GMT

Yes, I do get that orange spot but it just does not work. I've tried both ways - while holding mouse button and just clicking - both methods didn't work. And this problem occurs on 2 iMacs and a Macbook Pro so I don't think uninstalling AC would help. Also, I tried with different mouse's - still no success.:/

Re: Cannot move guide lines in Mac's

Barry Kelly — Thu, 11 Jan 2018 09:15:33 GMT

What version of Archicad and Mac OS are you using.
It is best to add this to your profile signature (link at top of this page) so it appears in all your posts.

Do you have any trouble dragging other elements?
Is it just the orange guide lines you can't drag?
The blue ones can't be moved.

All I can't think of is to update your video card drivers.
Otherwise I think this will need a call to your local distributor if you have a support agreement.

Barry.

Re: Cannot move guide lines in Mac's

Erwin Edel — Thu, 11 Jan 2018 09:22:55 GMT

I think there are / were some issues with High Sierra, you might want to read here https://helpcenter.graphisoft.com/technotes/operating-systems/macos-10-13-high-sierra/ to see if it is a known issue.

Re: Cannot move guide lines in Mac's

Anonymous — Fri, 12 Jan 2018 10:42:12 GMT

I've added my setup info.

No, no other problems in case of dragging other objects, only guidelines by the orange bubbles...

I've contacted our local support, but he didn't know the solution for this problem. So I believe we should just hope that developers will find this problem and fix in the upcoming update.

Re: Cannot move guide lines in Mac's

Barry Kelly — Mon, 15 Jan 2018 01:09:06 GMT

Edvardas wrote:
I've added my setup info.

Thanks for that.
It may be good to mention your operating system version as well, as mentioned there have been some problems with high Sierra.

Not being a MAC user I don't know if the OS is causing the issue.
I am out of ideas sorry.

Barry.

Re: Cannot move guide lines in Mac's

DGSketcher — Mon, 15 Jan 2018 10:34:59 GMT

My Mac is a 4K screen late 2013 on High Sierra and I have no problems with the v21 guide lines, just wondering if it may be related to the 5K screen?

Re: Cannot move guide lines in Mac's

Erwin Edel — Mon, 15 Jan 2018 12:06:00 GMT

UK has the latest update for ArchiCAD21 to fix a lot of bugs, whereas many other localisations (NL for example ) are still going through quality control at Graphisoft.

Re: Cannot move guide lines in Mac's

Barry Kelly — Tue, 16 Jan 2018 00:51:50 GMT

Erwin wrote:
UK has the latest update for ArchiCAD21 to fix a lot of bugs, whereas many other localisations (NL for example ) are still going through quality control at Graphisoft.

That might be a little while off now.
GS has just recalled the latest (5010) update due to a technical problem.

Barry.

Re: Cannot move guide lines in Mac's

Anonymous — Wed, 17 Jan 2018 12:48:49 GMT

It should not be a problem with 5K monitor because I've tested that on my Macbook Pro Retina, which doesn't have 5K monitor and same problem occured.

And yes, I work with High Sierra, but it worked just fine when I upgraded to High Sierra. This problem occured about a month or two months ago.

Re: Cannot move guide lines in Mac's

Anonymous — Tue, 23 Jan 2018 11:05:46 GMT

Same problem here.

Re: Cannot move guide lines in Mac's

Anonymous — Wed, 17 Oct 2018 11:57:54 GMT

I think that that happens when I have the snap grid options selected.