topic Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates in Installation & update

Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut — Wed, 31 Jan 2024 12:33:10 GMT

I just did both updates and now 19, 21, 22, 23 crash after the splash screen. I reinstalled Java as I've had issues in years past with it messing with AC startup.

Anyone else having like issues? Or did the weekend just start a bit early for me?

https://support.microsoft.com/en-us/help/4524147/windows-10-update-kb4524147

https://support.microsoft.com/en-us/help/4522738/sep-26-2019-kb4522738-cumulative-update-for-net-framework

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut — Mon, 07 Oct 2019 16:22:42 GMT

Still dead in the water here. No one else has had an issue?

Seems like Autodesk has issues at times with .net too. Although I'm assuming this is the issue.

Currently using the Window Repair Tool to reinstall/repair Windows to fix this.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut — Mon, 07 Oct 2019 17:44:54 GMT

After a reinstall of Windows 10 (keeping settings and data):

AC19: works fine

AC21: works fine

AC22: splash screen comes up fine, crashes after

AC23: works fine

My current project is in 22 on our Bimserver...

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut — Mon, 07 Oct 2019 17:53:41 GMT

Welp, Windows wanted to restart again and after it booted I checked what it installed: .net Framework 3.5 and 4.8 update.

Now -

AC19: splash screen comes up fine, crashes after

AC21: works fine

AC22: splash screen comes up fine, I see the program window in the background, then crashes

AC23: works fine

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut — Mon, 07 Oct 2019 18:07:59 GMT

Uninstalled 22 and went to download a new copy (thought I had saved installer last year, but I must have deleted it at some point). The AC22 download page now shows the Windows version size as 'N/A' and there is no download link.

Really feeling screwed this morning.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut — Mon, 07 Oct 2019 18:43:07 GMT

I had another user (on a Mac) join the project and save me a .pln file so at least I can work in 23 on my job for the time being.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut — Mon, 07 Oct 2019 21:49:08 GMT

Ok, I realized my issue with the AC22 download (duh) and got it, installed it. It opened. But it wanted the latest AC22 version and library. I downloaded and installed. And now it crashes.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Karl Ottenstein — Tue, 08 Oct 2019 02:10:00 GMT

I'm not reading anywhere in here that you called tech support to see if they had any ideas for you?

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Barry Kelly — Tue, 08 Oct 2019 02:24:26 GMT

I see there is a monthly Windows update due for release today (8th Oct).
Maybe wait to see what that does?

Barry.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut — Tue, 08 Oct 2019 17:16:46 GMT

Karl, no I gave up on Microsoft support years ago. Everything is finger pointing at the other application, check with them kind of thing.

Barry, thanks for the heads up. I did just apply an update this morning and 22 is back working.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Karl Ottenstein — Tue, 08 Oct 2019 18:13:42 GMT

Jeff wrote:
Karl, no I gave up on Microsoft support years ago. Everything is finger pointing at the other application, check with them kind of thing.

LOL. I didn't even consider Microsoft support.

I meant Graphisoft North America tech support - available by phone or email for these kind of issues.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Anonymous — Tue, 08 Oct 2019 22:55:47 GMT

We had 3 AC22 work stations crash as a result of KB4524147. Symptoms as described above. The only fix we found was (1) prevent the updates on our remaining stations and (2) roll back the windows update on the affected machines.

But we can't turn off Windows Updates forever. Does anyone know if the issue has been fixed? I don't want to allow the evil empire to mess up our workflow!

And has the problem affected AC23 as well? The other solution may be quick adoption of the new release.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Anonymous — Tue, 29 Oct 2019 00:47:56 GMT

Thw problem is that Windows 10 1903 updates a lot of Video Drivers , and some are not compatible with archicad algorithms. The problem occours in all archicad versions, including 23. I resolved it forcing archicad to use my onboard Intel Graphic card, instead of radeon (faster). I think that with next archicad updates i can turn back to radeon card again.

Re: Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Lingwisyer — Tue, 29 Oct 2019 01:22:57 GMT

Shouldn't your dedicated GPU be using it's own drivers? Maybe try re-installing / updating those? Maybe the Microsoft update meddled with the existing drivers?

Ling.