topic Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6 in Installation & update

Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

4hotshoes — Sun, 25 Apr 2021 18:47:02 GMT

Random acts of violence! There is nothing consistent that I can see in AC24 crashing. I am just getting into a new project and I have been creating a new template for AC24, but it crashes daily and likely more if I had time to work on it more. Does anyone else have any issues with AC24 on Mac?

Bug reports have been sent with explanations of what I was doing as bet that I can remember. File recovery has been fine.

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

Karl Ottenstein — Mon, 26 Apr 2021 00:19:39 GMT

Is there a reason you are running Catalina 10.15.6 and not updated to Catalina 10.15.7?

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

4hotshoes — Mon, 26 Apr 2021 00:24:29 GMT

I just recently updated to 10.15.6 and did not know there was another already. I will get the update

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

Minh Nguyen — Mon, 26 Apr 2021 11:34:37 GMT

Hello,

Thank you very much for the report and I am very sorry for the issue!

What you described is very similar to this phenomenon: https://helpcenter.graphisoft.com/knowledgebase/133933/

Have you tried to apply the workaround mentioned in this article?

Looking forward to hearing from you!

Best regards,
Minh

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

4hotshoes — Mon, 26 Apr 2021 13:54:49 GMT

Ok, all of the AMD graphic card problems make sense and is exactly what I am experiencing. I will do the work around as prescribed and report back... Another odd behavior when I zoom in on the floor plan or an elevation or the 3D view and then switch tabs to work on another view then switch back to the previous tab, the last zoomed view flashes up and then jumps to the zoomed view I had before I initially switched tabs. It seemed to be a harmless glitch that is not worth reporting, but it may likely be related.

Also, I am wondering if the AMD Radeon card is also causing the "Explore Model" to malfunction. If my Archicad is left on, over night, the Explore Model will start with the mouse allowing me to turn to see the model from one location, but the "walking" function from the key board does not allow me to move to a different position until I restart Archicad. I have always assumed it was a keyboard problem, but it could likely be the Graphics card that is interfering. What do you think, Minh?

Thank you for the insight.

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

Minh Nguyen — Mon, 26 Apr 2021 14:19:00 GMT

Dear Todd,

I hope the workaround will work until Apple release a fix on their side (which is very soon!).

Regarding the 2 problems you mentioned, I don't think it's graphics card related. I can reproduce the zooming problem by switching very fast between the tabs, but I imagine with a bigger file, this can be reproduced easier.

The issue with Explore mode is interesting. I believe there might have been a disconnection between Archicad and other hardware overnight. When the issue happens, do other keyboard shortcuts work with Archicad? Does this also happen with other applications, let say Word?

Best regards,
Minh

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

4hotshoes — Mon, 26 Apr 2021 14:48:04 GMT

No other keyboard commands are effected and it is only in Archicad, no other apps.

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

Minh Nguyen — Fri, 30 Apr 2021 12:12:36 GMT

Dear Todd,

Thank you for the information!

Sadly, we haven't seen anything like this. Our best guess is that if the machine wakes up from sleep, 3D navigation can be slightly slow/laggy, thus the keyboard function is slow to react in 3D environment. But it doesn't seem to fit your description.

Let's start from the basic, with Preferences Cleaning. This will reset the Work Environment, hopefully it would clear the problem with navigation with Explore mode.

On the other note, we now officially support macOS 11 Big Sur, from version 11.3. This version included a fix from Apple that would prevent the random crashes from happening. If you can, I strongly suggest updating to this version to fix the heap corruption crashes!

Best regards,
Minh

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

rjwilden — Mon, 03 May 2021 05:15:10 GMT

Have been afflicted by these issues for over a year. Upgraded to Big Sur and they seem to have gone away.
Im holding my breath in hope they are gone forever. No daily crashes!!!

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

Thomas Allan Palmer — Thu, 06 May 2021 16:18:18 GMT

I've been experiencing random crashes SINCE upgrading to 5004 and Big Sur (that was recommended by Graphisoft (see attached). Every day - several times a day.

mnguyen wrote:
Hello,

Thank you very much for the report and I am very sorry for the issue!

What you described is very similar to this phenomenon: https://helpcenter.graphisoft.com/knowledgebase/133933/

Have you tried to apply the workaround mentioned in this article?

Looking forward to hearing from you!

Best regards,
Minh

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

Minh Nguyen — Thu, 06 May 2021 16:24:14 GMT

Thomas wrote:
I've been experiencing random crashes SINCE upgrading to 5004 and Big Sur (that was recommended by Graphisoft (see attached). Every day - several times a day.

Dear Thomas,

Thank you very much for your report and I am very sorry to hear about that!

Could you let me know some bug IDs when Archicad crashes? These might reveal the true cause of them.

Looking forward to hearing from you soon!

Best regards,
Minh

Re: Crashing - ARCHICAD 24 build 5004 Mac OS 10.15.6

Karl Ottenstein — Thu, 06 May 2021 17:25:07 GMT

Thomas wrote:
I've been experiencing random crashes SINCE upgrading to 5004 and Big Sur ...

Hi Thomas - Please edit your forum user profile > signature to show Big Sur... it currently is still showing Catalina. Are you on the latest Big Sur update as well - 11.3.1? Minh had earlier reported that only 11.3 and above supposedly fix the crashing issue...

Thanks,
Karl