topic Re: ARCHICAD 23 freezes after clicking Browse in Installation & update

ARCHICAD 23 freezes after clicking Browse

Anonymous — Wed, 31 Jan 2024 12:32:52 GMT

I recently upgraded to ARCHICAD 23 - for those who have done so there is a new splash screen with three buttons at the top; New, Browse, and Teamwork

I hit Browse and the program just freezes or bug splats

Has this happened to anyone else?

Re: ARCHICAD 23 freezes after clicking Browse

Barry Kelly — Wed, 09 Oct 2019 01:48:04 GMT

I see you are using Windows 7.

That is not a supported OS for 23, so that could be the issue.
It may run for the most part but little things like this may not work.
As far as I know 23 has not been tested on Windows 7.

Barry.

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Wed, 09 Oct 2019 05:18:16 GMT

Ah yes, thanks Barry. That's pretty frustrating. Have to upgrade to Win10 for half the office just for AC23!

Re: ARCHICAD 23 freezes after clicking Browse

Barry Kelly — Wed, 09 Oct 2019 05:55:02 GMT

benjamin_chan wrote:
That's pretty frustrating. Have to upgrade to Win10 for half the office just for AC23!

Frustrating, but understandable.
If you aren't upgrading your operating system, you shouldn't expect new software to function on it.

Just like we shouldn't expect old versions of Archicad to run on the latest operating systems.

Each Archicad version may work on many OS versions, but each is only designed and tested on specific OS versions.

I don't know for sure that is the problem in your case - just an assumption on my part.
Does the same crash happen for all Windows 7 machines in your office?
If yes then I would say it is a pretty safe assumption that you would need to upgrade your OS.
It could well mean that you may have to upgrade some hardware as well.

Barry.

Re: ARCHICAD 23 freezes after clicking Browse

Barry Kelly — Mon, 14 Oct 2019 03:57:49 GMT

I have just installed Archicad 23 on my laptop that is running Windows 7.
I am not getting the browse freeze or bug report (although it does take a few seconds to continue).

However I am getting the following error message pop up.
The files that it shows (which have more than one dot (.) in the name - unusual) can't be found on my system.
Archicad continues to run though and I haven't come across any other issues yet.

I will have to have a chat to my IT guys to see about upgrading to Windows 10.

Barry.

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Fri, 13 Dec 2019 10:32:53 GMT

We are getting this problem with 23 - none of the buttons, (new, browse etc.), on the start up screen do anything other than prompt the blue wheel of death as it freezes. The only way it seems to open reliably is to try to open a drawing from an explorer window, and at that it can take 7-8 attempts. It also refuses to close properly. Once up and running it seems to be stable and can switch between projects without issue.

To confirm, we are running windows 10 pro on new machines built to run Archicad when we switched to it a few months ago. The three of us who use it all have the same problem.

As an aside we previously had issues starting 22 which was attributed to a conflict with Sophos antivirus software, (with sophos disabled it ran fine), but a satisfactory solution was never established, we had hoped 23 would resolve matters...

Re: ARCHICAD 23 freezes after clicking Browse

Lingwisyer — Mon, 16 Dec 2019 01:47:32 GMT

Regarding Win7 and AC23, I could not even get past the splash screen... Have since changed over to Win10, and now I need to upgrade ACAD...

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Wed, 08 Jan 2020 10:19:29 GMT

TRhodes wrote:
We are getting this problem with 23 - none of the buttons, (new, browse etc.), on the start up screen do anything other than prompt the blue wheel of death as it freezes. The only way it seems to open reliably is to try to open a drawing from an explorer window, and at that it can take 7-8 attempts. It also refuses to close properly. Once up and running it seems to be stable and can switch between projects without issue.

To confirm, we are running windows 10 pro on new machines built to run Archicad when we switched to it a few months ago. The three of us who use it all have the same problem.

As an aside we previously had issues starting 22 which was attributed to a conflict with Sophos antivirus software, (with sophos disabled it ran fine), but a satisfactory solution was never established, we had hoped 23 would resolve matters...

I have updated to Windows 10 and experiencing similar to what you are experiencing. I am constantly getting Bug Splats using the buttons on the splash screen

To open files in AC23 I have to find it in windows explorer and double click on the PLN file

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Tue, 14 Jan 2020 10:29:17 GMT

So there are at least a few of us with similar symptoms, but has anyone got any fixes?

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Wed, 15 Jan 2020 14:58:11 GMT

And we have a solution! from the Graphisoft development team;

Thank you for the screenshots, that was a huge help! As I checked, the driver for Intel graphics card was not updated. The latest version is .7584, that can be found via this link: https://downloadcenter.intel.com/download/29274. It will update the graphics card used in client machine, which is Intel UHD Graphics 630.

In Intel's release notes, it is mentioned that: "Intermittent crash or hang may be observed when launching or closing ARCHICAD* application" has been fixed. Could you ask the client to update the graphics card driver to see if this can help with the issue? It does not sound like this has something to do with Sophos, but we suspect that maybe the process mentioned yesterday is blocking ARCHICAD at kernel level.

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Thu, 16 Jan 2020 10:29:45 GMT

TRhodes wrote:
And we have a solution! from the Graphisoft development team;

Thank you for the screenshots, that was a huge help! As I checked, the driver for Intel graphics card was not updated. The latest version is .7584, that can be found via this link: https://downloadcenter.intel.com/download/29274. It will update the graphics card used in client machine, which is Intel UHD Graphics 630.

In Intel's release notes, it is mentioned that: "Intermittent crash or hang may be observed when launching or closing ARCHICAD* application" has been fixed. Could you ask the client to update the graphics card driver to see if this can help with the issue? It does not sound like this has something to do with Sophos, but we suspect that maybe the process mentioned yesterday is blocking ARCHICAD at kernel level.

Unfortunately, for us, it seems this was a false dawn - the problem persists...

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Thu, 23 Jan 2020 12:08:48 GMT

Latest update - the updated graphics card driver has solved the problem after all!

The explanation from Graphisoft regarding the situation between Sophos, Intel and ARCHICAD;

" At ARCHICAD startup, ARCHICAD requests for information from Intel's graphics driver. Unfortunately, this request is altered by Hitman Pro, therefore significantly slow down the process. Although this is not a wide-spread issue, we were aware of this and contacted Sophos and Intel. With Sophos, unfortunately, we couldn't find a common solution, but with Intel, we manage to fix it via a driver update. "

however, we still have an issue where picking the browse button at splash always prompts a bug splat, but this appears to be a known issue which, I am told, will be corrected at the next update!

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Fri, 15 May 2020 14:39:24 GMT

I have it running on Mac OS Catalina 10.15.4 and I've been facing the same issue. I can't get past the browse, new, open part without it freezing completely. Even the bug reporter freezes!

Re: ARCHICAD 23 freezes after clicking Browse

Minh Nguyen — Tue, 19 May 2020 18:58:45 GMT

thom_93 wrote:
I have it running on Mac OS Catalina 10.15.4 and I've been facing the same issue. I can't get past the browse, new, open part without it freezing completely. Even the bug reporter freezes!

Hi,

Thank you very much for your question and I am very sorry about the issue!

Could you clarify a bit more about how it happens on your machine? At which point does it freeze, after the splash screen, or after you click New/Browse?

Why did the Bug Reporter appear? Usually, the Bug Reporter only appears to report any unexpected quit/crash of ARCHICAD. Did you try to Force Quit ARCHICAD before the Bug Reporter shows up?

Thank you very much, and I am looking forward to hearing from you!

Best regards,
Minh

Re: ARCHICAD 23 freezes after clicking Browse

Anonymous — Tue, 09 Jun 2020 21:04:38 GMT

We had the same problem (ArchiCAD 23 build 4006 w/ Windows 10 Pro). Hope this trick works:

1. Go to the desktop and find the AC23 icon (or go to the C Drive into C:/Program Files/Graphisoft/Archicad 23/archicad23.exe etc)
2. Right click on its icon and select "Troubleshoot Compatibility"
3. A box/screen will pop-up and select "run with recommended settings". ArchiCAD will open and type command-N and start a new project.
4. Draw something and save it with a name
5. Minimize AC23, go back to the desktop and on the same window that opened in the desktop, click on "Next" icon
6. After a couple of task bars, it will ask you whether you want to save changes, click ok.

Hope this works!

Alex

Re: ARCHICAD 23 freezes after clicking Browse

Minh Nguyen — Wed, 10 Jun 2020 11:35:24 GMT

Hi Alex,

Thank you for sharing this workaround! This compatibility troubleshooting is usually used for old software that are no longer supported, or has difficulty running on the latest system. It is strange that it helps you to run ARCHICAD smoother There must be something that I'm not aware of. Anyhow, thank you very much for the great finding!

Have a nice day!

Best regards,
Minh

Re: ARCHICAD 23 freezes after clicking Browse

toofuerte — Mon, 15 Jun 2020 15:09:21 GMT

I have an issue when I have opened 5 instances of Archicad. If i start a new instance and select browse or teamwork button it hangs i have to end task on the task manager to get out.

Also my start screen doesn't update the projects showing are the same ones from a few weeks ago, I have opened up new projects but they are not showing on the recent projects. I have windows 10 so that is not an issue and it is up to date.

Re: ARCHICAD 23 freezes after clicking Browse

Lingwisyer — Tue, 16 Jun 2020 01:16:03 GMT

toofuerte wrote:
I have an issue when I have opened 5 instances of Archicad

What's your RAM usage at?

Ling.

Re: ARCHICAD 23 freezes after clicking Browse

Minh Nguyen — Tue, 16 Jun 2020 11:34:44 GMT

toofuerte wrote:
I have an issue when I have opened 5 instances of Archicad. If i start a new instance and select browse or teamwork button it hangs i have to end task on the task manager to get out.

Also my start screen doesn't update the projects showing are the same ones from a few weeks ago, I have opened up new projects but they are not showing on the recent projects. I have windows 10 so that is not an issue and it is up to date.

Hi Gary,

Thank you for your question!

5 ARCHICAD instances can be taxing for your system. As Ling suggested, could you have a look at Task Manager and see how much RAM does your computer have left at that point?

The recent project not showing up in startup dialog is a known issue to us. This problem should be fixed in the second update of ARCHICAD 23. It was caused by the file ACRecentList.lck file from %USERPROFILE%\GRAPHISOFT folder. Delete this one should make the newly opened project available again in the startup dialog.

Let me know if you have any further issues! Thank you very much!

Best regards,
Minh

Re: ARCHICAD 23 freezes after clicking Browse

toofuerte — Sat, 20 Jun 2020 01:17:53 GMT

Deleting the lock file worked, Thank You.

As far as my memory being a problem when I am having the problem I usually have 50% memory usage when I am having the problem. This is a new problem. A week or so ago I was able to have 6-8 projects open without problem.

Thanks!