topic Re: AC24 Bug Reporter on macOS in Installation & update

AC24 Bug Reporter on macOS

schagemann — Sun, 26 Jul 2020 03:37:36 GMT

With AC24 there seems to be a new Bug Report interface, which at least visually looks much improved over the previous version.

Unfortunately, though it seems that on macOS you can not opt to quit or cancel the new Bug Report without submitting a report... ironically for us only 'Force Quitting' the Bug Report seems to work for us.

Has anyone else noticed this?

Re: AC24 Bug Reporter on macOS

Romans — Thu, 30 Jul 2020 20:22:50 GMT

Please report the bugs. Unfortunately, there are many in 24. So many freezes....

Re: AC24 Bug Reporter on macOS

Minh Nguyen — Thu, 30 Jul 2020 20:31:42 GMT

schagemann wrote:
With AC24 there seems to be a new Bug Report interface, which at least visually looks much improved over the previous version.

Unfortunately, though it seems that on macOS you can not opt to quit or cancel the new Bug Report without submitting a report... ironically for us only 'Force Quitting' the Bug Report seems to work for us.

Has anyone else noticed this?

Hi,

Thank you for sharing your experience with the new Bug Report!

As far as I know, this is the intended behavior. Even on Windows, without sending the report, the Bug Report dialog cannot be close. It can only be "force closed" via the Task Manager. I'm not quite sure about the reason, so let me ask the developers about this.

Best regards,
Minh

Re: AC24 Bug Reporter on macOS

Minh Nguyen — Thu, 30 Jul 2020 20:35:11 GMT

Romans wrote:
Please report the bugs. Unfortunately, there are many in 24. So many freezes....

Hi,

Thank you for sharing your experience and I am very sorry about the inconvenience that you had with Archicad 24.

As I explained above, this is not a bug with the Bug Reporter. What you described is quite different from what we've heard so far about Archicad 24. Could you let me know if you encounter the same freezes with previous versions? During which operation do you see Archicad freezes?

Looking forward to hearing from you!

Best regards,
Minh

Re: AC24 Bug Reporter on macOS

ChrisB — Thu, 30 Jul 2020 21:28:27 GMT

I'd agree with Romans that you report all bugs, as having suffered 20+ crashes with Archicad 24 over the last two weeks, there are problems with the program.

Each of these crashes has been reported using the new reporter & email address supplied. So far no feedback but hopefully Graphisoft are following these up...

Re: AC24 Bug Reporter on macOS

schagemann — Fri, 31 Jul 2020 08:54:48 GMT

@Minh > Thanks for following up - have you heard anything back from the devs. Surely this can not be intentional, and if it is they really need to rethink this... the behaviour is completely contrary to any other app on macOS (although I avoid using Windows as much as possible, it seems that this behaviour is strange even there...).

Re: AC24 Bug Reporter on macOS

schagemann — Fri, 31 Jul 2020 08:57:08 GMT

@ChrisB > Unless there is a major reason to use the first build of any new software version (not just ARCHICAD), we never use it in a production environment. I have never seen any feature or improvement, that would warrant the main you typically have to endure until the first (and sometimes 2nd) update becomes available.

Re: AC24 Bug Reporter on macOS

Minh Nguyen — Fri, 31 Jul 2020 09:00:05 GMT

schagemann wrote:
@Minh > Thanks for following up - have you heard anything back from the devs. Surely this can not be intentional, and if it is they really need to rethink this... the behaviour is completely contrary to any other app on macOS (although I avoid using Windows as much as possible, it seems that this behaviour is strange even there...).

Hi,

Thank you for the feedback! I have forwarded the concern to the developers about how the dialog should work. I totally understand it, and I hope that they will give me an answer soon!

Best regards,
Minh

Re: AC24 Bug Reporter on macOS

Minh Nguyen — Wed, 05 Aug 2020 14:23:03 GMT

schagemann wrote:
@Minh > Thanks for following up - have you heard anything back from the devs. Surely this can not be intentional, and if it is they really need to rethink this... the behaviour is completely contrary to any other app on macOS (although I avoid using Windows as much as possible, it seems that this behaviour is strange even there...).

Hi,

I just received the explanation from the designer. She confirmed that this is intentional. The Bug Reporter cannot be closed without sending at least an anonymous report. This change was made due to the new GDPR compliant reporting system. We cannot collect/store unsent bug reports on the user side anymore (although it used to be common workflow in previous versions). It would need an extraordinary amount of development to solve sending unsent reports in the background. As we have no option to get these reports later, we need to send the report immediately. The GSReport app can be closed only from Task Manager on Windows, or from Activity Monitor on macOS.

Thank you for your report, and I am very sorry for the inconvenience! Should you have any further questions, feel free to ask me again!

Best regards,
Minh

Re: AC24 Bug Reporter on macOS

schagemann — Fri, 07 Aug 2020 04:10:36 GMT

Thanks for following up.

Can I make the following suggestion though - as this behaviour is not obvious, it should be stated somewhere in the window that you must send either anonymously or force quit.

As it stands at the moment it leaves a rather bad user impression IMHO.

Re: AC24 Bug Reporter on macOS

Minh Nguyen — Tue, 11 Aug 2020 10:30:21 GMT

Hi,

Thank you for the suggestion! I passed your request to the designer. I hope that we'll be able to create a better UI for the Bug Reporter in the next releases!

Best regards,
Minh