topic Re: AC19: constant prompts to connect to file server in Installation & update

AC19: constant prompts to connect to file server

Stuart Smith — Wed, 16 Mar 2016 01:54:25 GMT

We had this issue in 18 and thought it had been resolved in a hotfix, but now it seems it has returned.

When working in a Teamwork file, users are getting prompts to connect to our file server every few minutes. If they are in the office, the dialog is pre-filled with one of the other users logins, if working remotely we get the spinning beachball for a minute or so, and then an alert that the server can not be found.

We've broken any active links to files or drawings on the server through the Drawing Manager.

There is one Hotlinked Module in the file, which is another Teamwork file.

This is killing our productivity. It is almost impossible to work remotely, every five minutes or so we get the spinning beachball for at least 60 seconds before it pops up a dialog saying it can't find the server.

We are on AC19 4013, Mac OS.
The file server it keeps trying to connect to is an SMB volume.

Any help/insight would be greatly appreciated.

Re: AC19: constant prompts to connect to file server

Laszlo Nagy — Wed, 16 Mar 2016 13:07:50 GMT

Apply the 5005 hotfix as a first step:

http://www.graphisoft.com/downloads/archicad/updates/AC19/AC19-4013to5005-ReleaseNotes.html

See if that solves it or not.

Re: AC19: constant prompts to connect to file server

Katalin Borszeki — Wed, 27 Apr 2016 11:45:24 GMT

Hi, this issue will be fixed in the next ARCHICAD 19 update! (the 5005 build would not help it, the build number where it is fixed is 5520) Thanks for the report. best, k