topic Re: Archicad 23 wont open on Microsoft Surface 16 GB i7. in Installation & update

Archicad 23 wont open on Microsoft Surface 16 GB i7.

Anonymous — Sat, 29 May 2021 21:23:01 GMT

I have a problem using Archicad 23. I have a Microsoft Surface Pro 4, 16 GB ram, Intel i7 6650U, 512 GB memory, Intel Iris 540 graphics and Archicad 23 with student license. When i open the software and the new project window appears, i click on new project and 50% of the time it stays loadind and nothing happens, i have to use the task manager to close it and try again untill it works, if it works. The other problem is that every time i try to close Archicad, it just stays loadindg with a gray background and i have to use the task manager again to close it. Beside this two problems, the software runns perfectly fine.
If someone knows what is happening i would be very thankull.
Thanks.

Re: Archicad 23 wont open on Microsoft Surface 16 GB i7.

Karl Ottenstein — Sat, 29 May 2021 22:25:41 GMT

I've moved your post to the Hardware forum and deleted the duplicate. Please post any question just once in what seems like the most appropriate subforum 🙂

A similar report from April was caused by a printer driver issue and was resolved by a Preferences Cleaning:

https://archicad-talk.graphisoft.com/viewtopic.php?f=5&t=70183#p325697

Re: Archicad 23 wont open on Microsoft Surface 16 GB i7.

Barry Kelly — Mon, 31 May 2021 01:12:23 GMT

It could also be the Intel Iris 540 graphics.
I am not a 'techie', but if this is an built-in video card (i.e. not a separate dedicated card) then this could be the issue.
Archicad does not really like built in cards.
You could try ensuring your graphic drivers are up to date.

Barry.