topic Re: Blank Screen in Installation & update

Blank Screen

mukster — Thu, 08 Mar 2018 16:14:08 GMT

Running Archicad 21 on a Mac platform. Something glitched and now my screen is blank. Project map, view map, layout, all blank. I'm sure it's some button that got pushed, but I don't know how to fix it. I can see all the toolbars. I've tried opening different files, but they all look the same.

Re: Blank Screen

poco2013 — Thu, 08 Mar 2018 17:45:21 GMT

Could BE? if you have or have had two - three monitors. you might try tuning them on??

Re: Blank Screen

mukster — Thu, 08 Mar 2018 17:56:00 GMT

Just the one monitor. I had someone save one of my files in archicad 20, sent it back to me, and that opened. I think it has something to do with Archicad 21 and my computer. It's kind of old

Re: Blank Screen

mukster — Thu, 08 Mar 2018 23:43:45 GMT

I found that if I save the plan file as an Archicad 20 file, I can open it up in 20 and it will work. However, after a while my screen starts blanking out in sections. I think some hardware might be bad.

Re: Blank Screen

Laszlo Nagy — Sat, 10 Mar 2018 14:37:18 GMT

I would also try to update to the latest graphics card drivers because this sounds to me like an issue that could be caused by graphics card driver problems/incompatibilities.