topic Re: Archicad 23 - Cannot "Save AS" in Installation & update

Archicad 23 - Cannot "Save AS"

Anonymous — Sat, 23 Nov 2019 17:35:29 GMT

Greetings all,

I just download the new Archicad on my new laptop, and I am noticing something very weird that I never ran into before.
All files are not being able to perform "save as" even when I start a new file from scratch. I am not on a server, and there are no missing paths or anything. it is just not "saving as".
I go to File > Save As then literally nothing happens. Usually, you get the dialogue box so you can choose formate, location and such, but that's not appearing.

I uninstalled the whole program and installed it again, but still the same issue.

Can anyone help with this?
Best,
Kai

Re: Archicad 23 - Cannot "Save AS"

Karl Ottenstein — Sat, 23 Nov 2019 19:12:20 GMT

What is your operating system full version number (and build number if Windows)? This sounds like an incompatible OS issue.

Re: Archicad 23 - Cannot "Save AS"

Anonymous — Sat, 23 Nov 2019 19:23:24 GMT

I am running Mac OS Catalina 10.15.1
My ArchiCad is up to date also.

What surprises me that at work, I have the same exact operating system and the same exact Archicad version and it works there.

They are two completely different licenses (i own this one). I can save normally, I just cannot "save as" on the laptop. So I know it is not a license issue

Re: Archicad 23 - Cannot "Save AS"

Eduardo Rolon — Sat, 23 Nov 2019 20:07:36 GMT

Looks like a permission problem with 10.15 (maybe you missed a popup warning) check under System Prefs -> Security -> "Files and Folders" and check that AC is allowed.

Re: Archicad 23 - Cannot "Save AS"

Anonymous — Sun, 24 Nov 2019 00:17:42 GMT

Thanks.
Archicad is not on there, and for some reason i cannot add it. Do you know how to work around that?

Re: Archicad 23 - Cannot "Save AS"

Eduardo Rolon — Mon, 25 Nov 2019 00:43:31 GMT

Just installed 23 in a 10.15 Mac and there were no problems doing a "save as".
Check under Security that in both "Full Disk Access" and "Files and Folders" AC is listed, if not hit the + and add them. If this does not work do a restart and try again.

Re: Archicad 23 - Cannot "Save AS"

Karl Ottenstein — Mon, 25 Nov 2019 16:52:13 GMT

Noudlakh wrote:
Thanks.
Archicad is not on there, and for some reason i cannot add it. Do you know how to work around that?

Did you click the padlock and enter your (admin) login password to unlock the panel in order to add ARCHICAD?

Re: Archicad 23 - Cannot "Save AS"

Anonymous — Tue, 26 Nov 2019 08:33:47 GMT

I've exactly the same problem. On Catalina 10.15 everything works fine... on 10.15.1 it doesn't. Pressing the + in "Full Disk Access" and "Files and Folders" opens the finder window but all the applications are greyed out. I simply drag and drop them in the preference window and they work... except for archicad.

Re: Archicad 23 - Cannot "Save AS"

Anonymous — Sun, 01 Dec 2019 21:21:43 GMT

Yup exactly. AC is greyed out and i cannot add it to "full desk Access" Nor to "files and Folders"

Re: Archicad 23 - Cannot "Save AS"

Eduardo Rolon — Sun, 01 Dec 2019 22:05:51 GMT

Do a restart and make sure you don’t have other apps asking for permission. Apparently 10.15 will only give access to that setting one app at a time so if there is another app waiting for access you will not be able to add another.

Re: Archicad 23 - Cannot "Save AS"

Anonymous — Sun, 01 Dec 2019 22:56:51 GMT

I don't think there is another app that is asking to get permission. I always shut down my computer when I am not using it, I did also do a restart just now. the same issue is persisting.

At the "Files & Folders" the + - (to add remove) are greyed out even after I enter my password
At the "Full Disk Access" I can hit the plus but when I navigate to select Archicad, it is Greyed out and cannot be selected. I tried to get it from the application folder and desktop. It did not work

Re: Archicad 23 - Cannot "Save AS"

Eduardo Rolon — Sun, 01 Dec 2019 23:04:23 GMT

Only option I can think of now is to create a New User and see if it works in that one if not uninstall AC (erasing the folder in Applications) and reinstalling to see if it resets. If this does not work I am at a complete loss since I have mine running without issues in a couple of MBPs.
FYI
https://helpcenter.graphisoft.com/knowledgebase/95318/#How

Re: Archicad 23 - Cannot "Save AS"

Ghaleb Khadra — Tue, 03 Dec 2019 15:15:19 GMT

Hi,

This is very odd behaviour... May I ask please where exactly is your ARCHICAD installed to?
Please provide the full directory.

Kind regards,
Ghaleb

Re: Archicad 23 - Cannot "Save AS"

Anonymous — Wed, 04 Dec 2019 04:48:29 GMT

Gian.Mala wrote:
I've exactly the same problem. On Catalina 10.15 everything works fine... on 10.15.1 it doesn't. Pressing the + in "Full Disk Access" and "Files and Folders" opens the finder window but all the applications are greyed out. I simply drag and drop them in the preference window and they work... except for archicad.

Gian, i think i figured it out. The greyed out items, move them a little bit then it allows you to do it! it worked for me, let me know if it works for you.

Re: Archicad 23 - Cannot "Save AS"

Ghaleb Khadra — Wed, 04 Dec 2019 10:24:48 GMT

Noudlakh wrote:

Gian.Mala wrote:
I've exactly the same problem. On Catalina 10.15 everything works fine... on 10.15.1 it doesn't. Pressing the + in "Full Disk Access" and "Files and Folders" opens the finder window but all the applications are greyed out. I simply drag and drop them in the preference window and they work... except for archicad.
Gian, i think i figured it out. The greyed out items, move them a little bit then it allows you to do it! it worked for me, let me know if it works for you.

Thank you for sharing your solution with the others. I'm sure people will find it useful!

If what you are saying is applicable at all times, this means the issue is not from ARCHICAD's side. Nonetheless, everything so far is pointing towards access restrictions and permissions.

Thank you once more!

Kind regards,
Ghaleb

Re: Archicad 23 - Cannot "Save AS"

Anonymous — Fri, 20 Dec 2019 11:02:07 GMT

Sorry for my late reply... I managed to move the app in order to select it. Unfortunately the problem still exist. I've downgraded my MacBook Pro to Mojave since I've had problems with other programs. Now everything works fine.

Thanks you all for the help!

Best regards

Gianluca