topic Archicad 20 Mac problem (1/4 blank & complete freezing) in Installation & update

Archicad 20 Mac problem (1/4 blank & complete freezing)

Anonymous — Thu, 13 Apr 2017 16:38:28 GMT

hello,

i have archicad 20 on mac, all recent updates are installed

two problems -

1st - 1/4 of work window is empty (white), on every projection

2nd - randomly freezes computer, so even touchpad is blocked. have to choke my computer to death and and turn on again, what makes any progress impossible.

i reinstalled program, same problem

was looking through topics, couldn't find any answer. worked with archicad for 4 years, never had anything similar to that.
if someone have faced with this problem, please share your solution

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Karl Ottenstein — Thu, 13 Apr 2017 17:09:00 GMT

Your version of MacOs matters, not just the updates to 20...

It seems that this is what you have run into:
http://helpcenter.graphisoft.com/technotes/operating-systems/mac-os-x-10-12-sierra/crash-freeze-display-issues-with-macos-10-12-4-update/

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Laszlo Nagy — Sat, 15 Apr 2017 12:32:03 GMT

Is this an issue with a specific file or does it occur on all files?
Does it also occur if you do a New & Reset in ARCHICAD and start you Project based on the default template file?

Could this be a graphic card driver problem? Have you recently updates you graphics card driver? If yes, can you try to revert back to an earlier version? If no, can you try to update the driver?

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Anonymous — Wed, 19 Apr 2017 06:09:32 GMT

I think the Karl solution worked for kostya as it worked for me!! 😉

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Anonymous — Fri, 28 Apr 2017 18:08:32 GMT

when archicad or apple, whatever it is, will fix this problem? I had been waiting the new update for a while.

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Karl Ottenstein — Fri, 28 Apr 2017 22:07:47 GMT

gunes wrote:
when archicad or apple, whatever it is, will fix this problem? I had been waiting the new update for a while.

It's too bad that Apple has not released a fix for this yet. I think, though, that they typically update graphics drivers only in 'point' updates to MacOS... and the 4th beta of 10.12.5 was released to testers just 4 days ago... I've not seen anything to say when 10.12.5 will be ready for the public...or if it will contain the needed fix:
https://9to5mac.com/2017/04/24/macos-10-12-5-beta-4/

If Graphisoft is testing 10.12.5, it would be nice if they let everyone here know if it will fix the issue or not...

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Anonymous — Sun, 30 Apr 2017 21:51:57 GMT

Crashed 5 times today. dumped cache cleaned system, restarted. followed the directions to turn off 2d acceleration and 3d anti-aliasing. Still no effect.

Hope this get fixed soon by Apple !!!!!

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Ruben V — Sun, 30 Apr 2017 22:36:00 GMT

Thanks for the info - some of my students had the same issue... Let's hope it will be fixed soon!

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Katalin Borszeki — Mon, 15 May 2017 13:05:35 GMT

Hi All,
This issue occurs due to latest MacOS update (10.12.4) which contains a faulty Intel Graphics driver.

GRAPHISOFT has reported this issue to Apple and asked for an immediate correction. Apple is in the process of investigating this issue.

Fpr further reference, please read the helpcenter article about it:
http://helpcenter.graphisoft.com/technotes/operating-systems/mac-os-x-10-12-sierra/crash-freeze-display-issues-with-macos-10-12-4-update/
best, k

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Anonymous — Wed, 14 Jun 2017 02:17:55 GMT

KatalinBorszeki wrote:
Hi All,
This issue occurs due to latest MacOS update (10.12.4) which contains a faulty Intel Graphics driver.

GRAPHISOFT has reported this issue to Apple and asked for an immediate correction. Apple is in the process of investigating this issue.

Fpr further reference, please read the helpcenter article about it:
http://helpcenter.graphisoft.com/technotes/operating-systems/mac-os-x-10-12-sierra/crash-freeze-display-issues-with-macos-10-12-4-update/
best, k

So, I have a similar, but more extreme case perhaps.

Mac OSX 10.12.6
AC 20.0.0 v1 USA (5025)
One month new model MacBookPro, running 16 gigs RAM and this AC20 Build for a month, without issue. Updated to OS X 10.12.6 a week ago, and no issues running AC 20 as before.

However, today:
Working on the same 320MB file in the 2D and 3D window. Zoom tool fails and all we see are many repeated lines. Quit app and restart. Same failure appears. Quit app, then shut down the Mac. Restart. Complete system failure, the machine will no longer boot up, even in safe mode.

Any help greatly appreciated!

bruce
bdb/a

Re: Archicad 20 Mac problem (1/4 blank & complete freezi

Barry Kelly — Wed, 14 Jun 2017 03:31:38 GMT

bbradsby wrote:
So, I have a similar, but more extreme case perhaps.

Mac OSX 10.12.6
AC 20.0.0 v1 USA (5025)
One month new model MacBookPro, running 16 gigs RAM and this AC20 Build for a month, without issue. Updated to OS X 10.12.6 a week ago, and no issues running AC 20 as before.

However, today:
Working on the same 320MB file in the 2D and 3D window. Zoom tool fails and all we see are many repeated lines. Quit app and restart. Same failure appears. Quit app, then shut down the Mac. Restart. Complete system failure, the machine will no longer boot up, even in safe mode.

Any help greatly appreciated!

bruce
bdb/a

That doesn't sound like an Archicad issue to me.
If it is a new machine and it won't boot now I would be taking it back to where you bought it from.
Sounds like something has failed - graphics card, mother board, memory?

Barry.