topic frequent crashes with AC24 iMac in Installation & update

frequent crashes with AC24 iMac

Anonymous — Mon, 12 Oct 2020 01:05:48 GMT

hi,

i am wondering anyone else experiencing absurd amount of crashes with archicad 24?

since the beginning of archicad 24 release, i've been experiencing frequent crashes. recently, it is crashing at least 5-6 time a day.

when it's bad day, like today, it crashes 20 odd times in the span of 2 hours.

our local (NZ) distributer has been really a great help, but this is really impacting my business.
new update (3022) didn't not change my situation.

cherry on top, crash report has network error which does not upload crash report automatically. then i have to upload manually to my local distributer.

any other case like mine?

i am using iMac (2017)
3.4 GHz Quad-Core Intel Core i5
32 GB 2400 MHz DDR4
Radeon Pro 570 4 GB

Re: frequent crashes with AC42 iMac

Christophe Fortineau — Mon, 12 Oct 2020 09:12:49 GMT

Hello han seol,

What is your OS ?
- 10.13 High Sierra
- 10.14 Mojave
- 10.15 Catalina
or
- 11 (Beta) Big Sur ?

Re: frequent crashes with AC42 iMac

Anonymous — Mon, 12 Oct 2020 09:17:52 GMT

hi christophe,
i am using 10.15 catalina at the moment.

crashes seem to have no apparent patterns that i can discern so far. sometimes randomly crashes at a background. etc.

Re: frequent crashes with AC24 iMac

Eduardo Rolon — Mon, 12 Oct 2020 12:51:16 GMT

There is a known bug with AMD Radeon graphic cards that makes AC crash. GS says it is on Apple's end and cannot do anything until Apple fixes it. A restart might "clean up" the memory problem but it might be wishful thinking.

Re: frequent crashes with AC24 iMac

Minh Nguyen — Mon, 12 Oct 2020 13:46:43 GMT

Hello Han Seol,

Thank you for sharing the issue and I am very sorry about the experience!

Unfortunately, as ejrolon mentioned, there is a driver issue with Apple machines using AMD graphics card on Catalina and some on Mojave. We reported this issue to Apple, and hope that they will react soon!

We are developing a workaround that will be available in the second update of Archicad 24. In the meantime, I recommend not to leave Archicad idle in the background or leave it open and putting the computer to sleep.

I am very sorry for the inconvenience! If you have any further questions, feel free to ask me again!

Best regards,
Minh

Re: frequent crashes with AC24 iMac

Anonymous — Mon, 12 Oct 2020 21:09:16 GMT

hi mnguyen and ejrolon,

thank you for the reply. i assumed it must have been something to do with a system as nothing really had a distinct pattern.

do we have any indication on a fix / work around anytime soon in foreseeable future?

Re: frequent crashes with AC24 iMac

Minh Nguyen — Tue, 13 Oct 2020 07:53:30 GMT

Hi,

We are still waiting for Apple's response to this issue. The workaround will be available in the second update of Archicad 24. I hope that it will be available around November.

Thank you very much for your understanding!

Best regards,
Minh

Re: frequent crashes with AC24 iMac

fabioferrini — Tue, 13 Oct 2020 11:44:45 GMT

Hi everyone,
some issue here on two iMac 5K, MacOS catalina 10.15.7
4 GHz Intel Core i7 quad-core
AMD Radeon R9 M295X 4 GB.

Yesterday we had about 10 crashes

AC 24 works very fine on Mojave, very stable and no crash at all.
We had update a couple of day ago to Catalina and now AC24 seems working very slow too in 3D e 2D mode

Fabio

Re: frequent crashes with AC24 iMac

zofa groningen — Wed, 20 Jan 2021 14:39:24 GMT

Here also very frequent crashes. Very often during waking up after idle.
iMac 2020 5K MacOS 10.15.7, 3.6 Ghz 10 Core i9, 64 GB, 16 GB Radeon 5700XT

Re: frequent crashes with AC24 iMac

Minh Nguyen — Wed, 20 Jan 2021 14:41:52 GMT

Dear all,

I would like to share an article we made recently to address these random crashes in macOS 10.15:
https://helpcenter.graphisoft.com/knowledgebase/133933/

The workaround demonstrated in this article is available from Archicad 23 Update 3 and Archicad 24 Update 2. Please let me know if it helps with the issue!
Thank you very much for your understanding and I am very sorry about the inconvenience!

Best regards,
Minh

Re: frequent crashes with AC24 iMac

genarch — Wed, 20 Jan 2021 22:38:14 GMT

YES!
I'm glad to hear others are having the same problems with instability that I am using ArchiCAD 24. I'm running Mac OS 10.14.6 Mojave on an iMac Pro, 3.2 GHz Intel Xeon W, Radeon Pro Vega 56 8GB, 32 GB RAM. I'm generally used to ArchiCAD being very stable until the change to v24. I am very tempted to go back to v23 just so I can get through a day's work without crashes.

Re: frequent crashes with AC24 iMac

Anonymous — Mon, 01 Feb 2021 21:06:10 GMT

Hello,

Can you please clarify whether the most recent update in ArchiCad 24 is supposed to resolve this issue (it doesn't) or is still required that we modify the Prefs Editor? I am not able to open the Prefs Editor app for security reasons. My iMac crashes at least once a day and crashes multiple times while on Zoom with Archicad and clients. It is very disruptive to my work and relationships and is also likely slowly destroying a brand new computer. My IT person sees nothing on the MAC end of things. I need to know whether or not paying him to manage the Prefs Editor and losing several days worth of work to take him my computer is required.

Thank you.

Re: frequent crashes with AC24 iMac

Karl Ottenstein — Mon, 01 Feb 2021 22:07:06 GMT

cabeer wrote:
Can you please clarify whether the most recent update in ArchiCad 24 is supposed to resolve this issue (it doesn't) or is still required that we modify the Prefs Editor? I am not able to open the Prefs Editor app for security reasons. My iMac crashes at least once a day and crashes multiple times while on Zoom with Archicad and clients. It is very disruptive to my work and relationships and is also likely slowly destroying a brand new computer. My IT person sees nothing on the MAC end of things. I need to know whether or not paying him to manage the Prefs Editor and losing several days worth of work to take him my computer is required.

The most recent update was earlier than the January 20 post by Minh, so yes, you need to do the Prefs Editor thing. The Prefs Editor thing should take one minute and there is no reason for an IT person to do it. Nobody in your office has an Administrator account on your Mac?

Re: frequent crashes with AC24 iMac

Anonymous — Tue, 02 Feb 2021 02:37:52 GMT

Thank you, Karl. I am my office and Admin of my computer
However, when I download the Prefs Editor App and go to open it, I get a window that says "Prefs Editor" cannot be opened because the developer cannot be verified. macOS cannot verify that this app is free from malware.
I don't really know where to go from there. Before asking my Mac guy to help me with this, I wanted to make sure it was necessary and would actually fix the problem.

Re: frequent crashes with AC24 iMac

mikas — Tue, 02 Feb 2021 03:22:56 GMT

You'll have to make some extra maneuveurs with Mojave and Catalina.
They take place in System Prefs, Security & Privacy, General tab -> Open Anyway, and then one more time "Open" then asked.
https://support.apple.com/en-us/HT202491

I believe you have to do this in a certain period of time after first trying to open the app. The option to open the app will dissappear from there after a couple of minutes if I recall it right.

AC 24 File Crashes Upon Opening

Anonymous — Tue, 02 Feb 2021 14:12:55 GMT

Hi AC Community,

I am having issues with AC24 files crashing immediately after opening. The file was working perfectly and was saved properly the day prior and the next day will not open.

After the file crashes, I will try and open the file again, but it is then locked by an .lck file.

I have tried opening it through my finder window, through Archicad startup and a new Archicad file but with no success.

I am using macOS Catalina Version 10.15.7.

Any help would be appreciated.

Thank you.

Re: frequent crashes with AC24 iMac

Anonymous — Tue, 02 Feb 2021 16:20:03 GMT

Thank you! I was able to download the app and edit the prefs. Hopefully this will work!
I very much appreciate the response and help.

Re: frequent crashes with AC24 iMac

Karl Ottenstein — Tue, 02 Feb 2021 20:02:53 GMT

Sorry, didn't realize a 3rd party app was recommended for download. 😞 You can also - if you don't pay for internet data (it's a huge download) - and don't want 3rd party stuff... you can edit preferences with a sledge hammer by installing Apple's XCode from the App Store, as XCode will open/edit .plist files. As a developer tool, that is kind of like installing ARCHICAD to convert a JPEG to a PNG though LOL.

Re: AC 24 File Crashes Upon Opening

Karl Ottenstein — Tue, 02 Feb 2021 20:04:28 GMT

See:

https://helpcenter.graphisoft.com/knowledgebase/133933/

and

https://archicad-talk.graphisoft.com/viewtopic.php?f=13&t=70994

Re: frequent crashes with AC24 iMac

Anonymous — Tue, 02 Feb 2021 20:10:20 GMT

Hi Minh,

Thank you for posting the information. I followed the steps in the article but there was not an option to disable geometry shader. See attached screenshot. I search other keyword to see if it was under another dropdown but did not have any luck.

Do you know if there is another location for it or workaround for this issue.

Thank you,
Kristyn