topic Re: AC19 installation error in Installation & update

AC19 installation error

KeesW — Tue, 26 Mar 2024 13:31:33 GMT

I've installed AC19 on three of our computers. At the completion of each installation, AC19 has come up with the following error message:

'During installation one or more files could not be accessed'

It does not seem to affect the operation of AC19 (for the brief moments I've tried it) but it must mean something. Anybody else out there get this message?

Re: AC19 installation error

Katalin Borszeki — Mon, 10 Aug 2015 10:20:15 GMT

Hi KeesW,
this message usually pertains to a scenario where there is a problem with permissions. Are you running the installer as an admin? If not, please try to run it with administrator privileges! Thanks, k

Re: AC19 installation error

KeesW — Tue, 11 Aug 2015 00:13:49 GMT

Thank you Katelin. I've run them all in the normal fashion and since I am the owner of the computers, I assumed that I had administer's rights. What files are likely to be missing and will it make a difference?

Re: AC19 installation error

shtarkel — Tue, 11 Aug 2015 09:20:30 GMT

Make reinstall with clicking on Run as Admin

Re: AC19 installation error

Katalin Borszeki — Tue, 11 Aug 2015 11:03:46 GMT

If your permissions are in order, please try to download the installer file again. It might have gotten damaged. Tx

Re: AC19 installation error

Gorazd — Tue, 11 Aug 2015 16:45:52 GMT

I also encountered similar problem on one machine, but the message is :
ArchiCAD 19 installer has detected that your operating system is not supported
System is ofcourse more than capable, and there is AC18 running just fine. I have also upgraded my win8.1 to win10, hoping that it would make a difference, but no such luck. Anybody have any suggestions?

Re: AC19 installation error

Katalin Borszeki — Wed, 12 Aug 2015 08:57:16 GMT

Hi, please check this article, although this is for AC18, there are some similar troubleshooting issues.
http://helpcenter.graphisoft.com/?p=41383
Also, see if under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\Current Version the number is above 6.3. For win 8.1 the number was 6.3 and it has to be above that number! Tx

Re: AC19 installation error

Gorazd — Wed, 02 Sep 2015 09:10:40 GMT

Thank you for link. Finally worked with copying the content of DVD to PC and installing from ArchiCAD folder.

All good now.