topic Re: cinerender crash with archicad 20 in Installation & update

cinerender crash with archicad 20

julienK — Sun, 10 Jul 2016 08:03:18 GMT

Hi,

In archicad 20 cinerender is not working. In the surface palette when switching to cinerender settings the previews stay black and I get an error message saying:

Cinerender by maxon add-on has unexpectedly stopped working
Archicad should be restarted.

I get the same error message when trying to render a 3d view.

I tried repairing archicad to no avail.

Any idea on how to fix this issue ?

Thanks

Re: cinerender crash with archicad 20

Karl Ottenstein — Sun, 10 Jul 2016 16:03:36 GMT

Probably requires contacting your technical support. In the least, anyone would need to know your operating system, hardware configuration, and if it always happens - or with a particular file/scene.

Re: cinerender crash with archicad 20

julienK — Sun, 10 Jul 2016 16:09:58 GMT

Well its sunday so so no tech support.

For the rest:

I'm on windows 10

My cg is a geforce gtx770 which had no issue with AC19.

The problem occurs all the time, even with a new project.

Re: cinerender crash with archicad 20

julienK — Sun, 10 Jul 2016 18:16:54 GMT

I fixed it.

My graphic card drivers were outdated. I installed the most recent ones and now everything works fine.

Re: cinerender crash with archicad 20

shtarkel — Sun, 24 Jul 2016 11:31:11 GMT

Thanks for posting the solution

Re: cinerender crash with archicad 20

Anonymous — Wed, 26 Oct 2016 17:59:14 GMT

Hello there !
I am facing the same issue with the cinerender rendering engine on archicad 20 .
I tried updating my graphic card drivers but still the screen is black when rendering and i get the same messages mentionned above " cinerender by maxon add-on has unexpectadly closed : Archicad should be restarted "
It happens with all my projects .
I dont think the problem is from my computer : i have a 965m nvidia geforce graphic card and i use windows 10 .
Any suggestions please ?

Re: cinerender crash with archicad 20

Anonymous — Thu, 26 Jan 2017 20:19:41 GMT

same thing here on mac , have made a detailed post about it...any info?

Re: cinerender crash with archicad 20

Barry Kelly — Fri, 27 Jan 2017 03:04:41 GMT

I see Theonia has a Geforce video card - not sure about AndRec.

If you have a programme installed called "GeForce Experience" then in-install it.
With Geforce cards all you want is the drivers installed and not all the extra stuff that comes with them.

I have had trouble (not this particular problem) on a couple of machines and deleting this program fixed them.

Barry.

Re: cinerender crash with archicad 20

Anonymous — Wed, 15 Feb 2017 14:37:48 GMT

Same here too on win 10 with AMD Radeon vga, all fresh drivers and i guess literally everything done right, except reinstalling the system.... yeah no freaking way

Getting tired of ArchiCAD issues... in every damn version, since i use it, i get one or two annoying specific bugs, this is though the worst.

Re: cinerender crash with archicad 20

Anonymous — Tue, 21 Feb 2017 12:16:56 GMT

Hi everyone,

I tried rendering on Archicad 20 and I get the same error message as the original poster mentioned. I've updated my drivers to their latest. And yet, I get the same results. It's just the same message again and again. This has been my problem for weeks and It's just frustrating now.

Any help would be very much appreciated. Thanks.

I ran on Windows 8.1 Pro
CPU: AMD FX-8320e
RAM: 24GB
GPU: AMD radeon R7 370
SSD: Samsung EVO 500gb

Re: cinerender crash with archicad 20

Anonymous — Fri, 03 Mar 2017 03:58:14 GMT

Hi everyone,

Having the same error message when rendering in 20 as well. Only happening on one machine however which seems weird as all machines are same or similar in spec. The machine was rendering fine on build 3016 but after it was upgraded to 5025 the error started. No issues currently on other machines.

Tried upgrading graphics drivers, and have even re-installed Microsoft Visual C++ Redistributable Packages for Visual Studio 2013 (seen that fixed someone else's issue) but still the same problem.

PC runs:
Windows 7
CPU: Intel Xeon E5-1607 @3.00GHz
RAM: 8GB
Graphics: NVIDIA Quadro 2000

Any help would be appreciated.

Re: cinerender crash with archicad 20

Anonymous — Mon, 27 Mar 2017 19:42:35 GMT

I am seeing the same error message. Seems to happen for me when I try and use the physical renderer. I am working on the very latest ArchiCAD 20 updates.

Re: cinerender crash with archicad 20

daviiiiidave — Tue, 18 Apr 2017 18:02:43 GMT

Some solution for the problem? I got the same message. Graphics up to date, win reinstalled, still not workin.

Physicall Render works fine.

Re: cinerender crash with archicad 20

Anonymous — Fri, 21 Apr 2017 19:37:53 GMT

Same problem, any solution?

Re: cinerender crash with archicad 20

Anonymous — Mon, 08 May 2017 09:03:57 GMT

"Tried upgrading graphics drivers, and have even re-installed Microsoft Visual C++ Redistributable Packages for Visual Studio 2013 (seen that fixed someone else's issue) but still the same problem."

maybe referring to me. Sadly in one of my two machines the problem reappeared. I don't know what cause it but i cant get it working no matter what i do . when accessing the task manager i see that cinerender.exe doesn't load in the background when opening Archicad.
agrrrrrrr

Re: cinerender crash with archicad 20

Anonymous — Tue, 09 May 2017 09:05:16 GMT

Windows system restore worked ,
cause everythting else failed !!!

Re: cinerender crash with archicad 20

Anonymous — Fri, 16 Jun 2017 08:44:37 GMT

I'm getting the same crash too. Visual C++ 2013 and Visual C++ Redistributable Package repair didn't help.
Any ideas?

Re: cinerender crash with archicad 20

Anonymous — Wed, 12 Jul 2017 03:45:33 GMT

I have just installed samsung 960 pro 512gb m.2 ssd installed fresh copy of windows 10 pro and have re installed all my cad software all of em work fine except archicad 20 when i go to hit render on high or above it crashed within 30 seconds on a basic scene/model comples scenes/models couple of seconds and my computer blue screens or i the graphisoft bug reporter launches and archicad prompts me and says archicad should be restarted please as i am a student i really need to fix this as i am very desperate to hand in assignments.

I ran on Windows 10 Pro
CPU: Intel 7th Gen 6700k Quad Core
RAM: 32GB 2400mhz LPX Corsair
GPU: Gigabyte G1 Gaming GTX 1080 ti
SSD: Samsung 960 PRO M.2 512gb

Re: cinerender crash with archicad 20

Anonymous — Wed, 19 Jul 2017 23:05:54 GMT

I had the same problem and i could solved it by installing Microsoft Visual C++ Redistributable 2012 x86 and x64 and also Intel C++ Compiler for Windows.
After i intsall them cinerender starts working!

Links:
Microsoft Visual C++ Redistributable 2012: https://www.microsoft.com/en-us/download/details.aspx?id=30679#
Intel C++ Compiler for Windows: https://software.intel.com/en-us/articles/redistributable-libraries-of-the-intel-c-and-fortran-compiler-for-windows

Re: cinerender crash with archicad 20

Anonymous — Tue, 17 Jul 2018 01:48:17 GMT

Hi...

If you have a previous version of Archicad that may be the issue... I have the same issue but somehow if i start version 19 (keep it open.. maybe do a render just to make sure) and then try again in version 20, it somehow works.. i wonder what may happen if i uninstall version 19 though...