topic Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500 in Installation & update

ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Takis — Fri, 14 Jul 2017 18:43:11 GMT

Hi, I am trying to print to HP Designjet 500 but there is a driver conflict.
Driver 6.1 for the above printer is not recognized at all by Archicad.
The newest driver version 8.1 it is recognized but printer gives error 61.05.

Operating system: Windows 10x64

Archicad 21

Can somebody help please?

Takis

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Karl Ottenstein — Fri, 14 Jul 2017 20:11:22 GMT

Can you print from Windows 10 without error other than with ARCHICAD? If so, as a workaround, try creating a PDF of what you want to print and then print the PDF from Acrobat.

If all other programs print, then contact Graphisoft support. If they don't print either, then contact HP...

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Takis — Fri, 14 Jul 2017 21:34:26 GMT

Hi Karl, yes I can print fine from other programs and I did export to pdf, thanks.

I have already sent a message to Greece Re-sellers.

Do you know if there is any Archicad - large format printer compatibility catalog?

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Karl Ottenstein — Fri, 14 Jul 2017 22:05:42 GMT

Glad you have a workaround and have determined it is only Archicad. Here's a 10 year old thread on your large format printer:
http://archicad-talk.graphisoft.com/viewtopic.php?t=14890

Takis wrote:
Do you know if there is any Archicad - large format printer compatibility catalog?

Great question. There isn't a printer compatibility list that I know of... but there should be.

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Anonymous — Tue, 26 Sep 2017 17:21:19 GMT

Hi, how Can I solved the same problem? I can't print with HP DESIGNJET 500. Thank you

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Takis — Tue, 26 Sep 2017 21:53:47 GMT

Hi, I solved the printing problem with HP Designjet 500 in Archicad 21 on Windows 10 x64 system:
1 . I have ordered an HPGL/2 card and installed it.
2 . Installed new driver for the above card.
3 . That's it.

Notes:
The card is used and I bought it from the internet. It cost me €120.
It just works fine with no problems at all.
You may print directly with the "Print" button in Archicad.

Takis.

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Anonymous — Fri, 06 Oct 2017 06:49:28 GMT

So, is there no solution without having to buy a new card?

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Laszlo Nagy — Sat, 07 Oct 2017 15:00:27 GMT

FWIW, on this HP page they say even the HP DesignJet is not supported on Windows 10:

https://support.hp.com/us-en/product/hp-designjet-500-printer-series/25301/model/1834668/document/c04658195

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Anonymous — Mon, 09 Oct 2017 06:41:30 GMT

laszlonagy wrote:
FWIW, on this HP page they say even the HP DesignJet is not supported on Windows 10:

https://support.hp.com/us-en/product/hp-designjet-500-printer-series/25301/model/1834668/document/c04658195

Okay, but I don't understand why with archiCAD 20, with exactly the same printer and operating system, it worked very well. It don't make sense for me this thing.
If it was a problem with windows 10, it would not work with any program, but with the other programs prints and only with the archiCAD 21 no.

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Laszlo Nagy — Sun, 15 Oct 2017 12:18:57 GMT

In that case, that is a very good question.
I will forward this issue to GS HQ.

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Anonymous — Mon, 16 Oct 2017 15:48:37 GMT

laszlonagy wrote:
In that case, that is a very good question.
I will forward this issue to GS HQ.

Thank you very much. I will wait for your answer.

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Laszlo Nagy — Mon, 16 Oct 2017 16:00:30 GMT

I will not be able to give you an answer.
I am just forwarding the issue to GRAPHISOFT so that they know about it.

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Anonymous — Mon, 16 Oct 2017 17:33:21 GMT

laszlonagy wrote:
I will not be able to give you an answer.
I am just forwarding the issue to GRAPHISOFT so that they know about it.

Yes I understand. Thanks for your help.

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Daniel Kovacs — Tue, 24 Oct 2017 07:56:48 GMT

Since HP stopped supporting some designjet printers for Windows 10, they won't work with ARCHICAD 21 either. You can find out more about this here:
https://helpcenter.graphisoft.com/troubleshooting/setup/archicad-21-install-and-startup-troubleshooting-guide/#HP_Designjet_printer_does_not_work_with_ARCHICAD_21_on_Windows_10

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Anonymous — Mon, 30 Oct 2017 17:32:10 GMT

dkovacs wrote:
Since HP stopped supporting some designjet printers for Windows 10, they won't work with ARCHICAD 21 either. You can find out more about this here:
https://helpcenter.graphisoft.com/troubleshooting/setup/archicad-21-install-and-startup-troubleshooting-guide/#HP_Designjet_printer_does_not_work_with_ARCHICAD_21_on_Windows_10

I can not believe. Such a bad news

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Anonymous — Thu, 02 Nov 2017 17:31:18 GMT

Sorry, but something is not logical here.
I also have the same problem.
If the printer works with both ArchiCad 20, Excel, Word etc., but does not work with ArchiCad 21, then how can you blame Windows 10 or the drivers ?????

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Barry Kelly — Fri, 03 Nov 2017 00:55:17 GMT

AndrisL wrote:
Sorry, but something is not logical here.
I also have the same problem.
If the printer works with both ArchiCad 20, Excel, Word etc., but does not work with ArchiCad 21, then how can you blame Windows 10 or the drivers ?????

As mentioned in the link Daniel posted, Archicad 21 is now Windows 10 compatible so uses the Windows 10 drivers which your printer does not like.
Your other programs are probably Windows 7 compatible (but they will still work on Windows 10 although not certified for it) and use the Windows 7 drivers which your printer does like.

Barry.

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Karl Ottenstein — Fri, 03 Nov 2017 02:58:17 GMT

Could someone explain why this is a 'show stopper'? I thought that Adobe Reader / etc can still print PDF files to the Designjet 500 as stated in the Help Center article. If so, what's wrong with just saving PDF from ARCHICAD and printing in another app? Extra step, yeah, but at least this ancient (by tech standards) large format printer can still be used?

Re: ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Barry Kelly — Fri, 03 Nov 2017 03:08:02 GMT

I agree with Karl - print to PDF.

I never print directly to a printer.
I always save (Publish) a PDF.
That way I don't have to start Archicad and load a file if I need a print, and anyone else that does not have an Archicad license can print as well without bothering me.

Barry.