topic Re: Installation issue - Bug Reporter in Installation & update

Installation issue - Bug Reporter

Anonymous — Tue, 19 Mar 2024 11:26:31 GMT

Hello everybody ,

This is first time I try Archicad.

After installed, restart Windows, run Archicad from Desktop icon, Bug Reporter appear and after I hit "OK" button, nothing happen. Program is closing and I can not open Archicad.

I was uninstall and reinstall several times.
What wrong? I use exactly setup file and it's work fine on my laptop but didn't work on my PC.

Help me, please
Thanks.

Re: Installation issue - Bug Reporter

Laszlo Nagy — Mon, 31 Jul 2017 16:14:49 GMT

What is your operating system?
And which version of ARCHICAD are you trying to install?
From that image it seems to me this could be Windows XP?

Re: Installation issue - Bug Reporter

Anonymous — Thu, 03 Aug 2017 02:00:13 GMT

Dear Lasz,

I am using window 7 ( i have installed Archicad - Win7 on my laptop and it worked)

I was trying to install Archicad 20-INT and 21-INT but received the sample trouble.

Here are my PC detail and Bug reporter notification.

Thanks.

Re: Installation issue - Bug Reporter

Laszlo Nagy — Thu, 03 Aug 2017 08:54:56 GMT

I think if the program installed properly, then the cause is that some other program is preventing ARCHICAD from properly running.
This could be some program that was installed as part of the operating system, or some other utility.
For example, an anti-virus program, or a data protection program. At one time I had a data security program pre-installed on newly asquired laptop and ARCHICAD did nit run, although it installed correctly. It turned out it had a pre-installed data protection program which prevented ARCHICAD from writing data into its own application folder within the Program File folder, therefore ARCHICAD could not even start.

I would try to look for causes along these lines. You may also try starting Windows in Safe Mode where much less programs are installed, see if ARCHICAD starts then. If it does, then some program running when Windows is started normally is preventing ARCHICAD from operating correctly.