topic Re: Archicad 22 and Mac Pro issues in Installation & update

Archicad 22 and Mac Pro issues

andybartos — Fri, 05 Oct 2018 20:15:22 GMT

Hi-
I'm having a problem running Archicad 22 on a Mac Pro. The issues occur on 2 identical machines, both Mac Pro (late 2013), running MacOS High Sierra, Version 10.13.6. The processors are 3.7 GHz Quad-Core Intel Xeon E5, memory 12 GB 1866 MHz DDR3, and the graphics are AMD FirePro D300 2048 MB. When in a Teamwork project, everything works fine such as drawing a line, wall, text, dragging a copy, etc. The problem arises when you try to Reserve, Release or Send and Receive. The spinning disc appears and it can take quite a long time to complete the operation (30-45 seconds to reserve or release something like a wall, much longer to send and receive changes).
These are the only Mac Pro's in the office running High Sierra. All others are still running Sierra and operate wonderfully. One odd thing is that we recently purchased an iMac Pro running High Sierra and it works perfectly. This leads me to believe it's something with the Mac Pro. And it happening only when performing a 'network' operation makes me think it could be a problem with how the computers are connecting and sending and receiving information over our network .
I've opened the Console window when starting up and running Archicad 22 and get messages that don't appear when starting up on computers running Sierra on the Mac Pros and High Sierra on the iMac Pro. Especially a recurring message 'allocator race detected: transaction is not verified'. I've attached an image from the Console window. It's been tough to diagnose this problem so I just wondered if anyone else has had this occur on a Mac Pro over a network. And forgot to mention the problem persists after installing the AC 22 patch 4005-1.0. Thank you!

Re: Archicad 22 and Mac Pro issues

Karl Ottenstein — Fri, 05 Oct 2018 23:28:33 GMT

Interesting. That you don't see the same thing on your iMac Pro is surprising.

Seems like a job for the developers, so please contact US tech support to forward this issue on to them (if they don't happen to see this thread).

Re: Archicad 22 and Mac Pro issues

Anonymous — Tue, 18 Dec 2018 22:32:34 GMT

Andy, any resolution on this? I've got a user with serious lags in AC 22 with this same "allocator race" error in the console.

Thanks

Re: Archicad 22 and Mac Pro issues

Anonymous — Fri, 17 Sep 2021 18:21:00 GMT

Happy new year all.
Did you resolve this yet? We experienced the same as you on a few machines last year and found the solution in the following knowledgebase article:

https://community.graphisoft.com/t5/Setup-License-articles/Archicad-freezes-for-several-seconds-on-macOS-10-13-High-Sierra/ta-p/303886

Related to the OS quietly converting to a new file system during an upgrade, apparently. Above my head, but an easy fix thankfully.

Re: Archicad 22 and Mac Pro issues

Anonymous — Thu, 17 Jan 2019 13:12:30 GMT

Got the same performance problems with mac pro and high sierra. went i was on sierra it was ok but high sierra just lagging

Re: Archicad 22 and Mac Pro issues

Anonymous — Thu, 17 Jan 2019 13:49:48 GMT

Have you try to install OSX mojave

Re: Archicad 22 and Mac Pro issues

Anonymous — Sat, 02 Feb 2019 12:04:37 GMT

ArchiCAD works smooth on retina MacBook Pros. For the best performance select models with dedicated video cards, like the top of the line 15″ model with NVIDIA GeForce GT 750M.

Re: Archicad 22 and Mac Pro issues

Laszlo Nagy — Sun, 03 Feb 2019 23:58:17 GMT

DonDinapoli wrote:
ArchiCAD works smooth on retina MacBook Pros. For the best performance select models with dedicated video cards, like the top of the line 15″ model with NVIDIA GeForce GT 750M.

I am not sure a NVIDIA GeForce GT 750M would be enough today. One reason is before it is a card that is 4 generations older than today's NVidia cards. The second reason is that being such an old card, it does not support OpenGL 3.2 which ARCHICAD 22 uses.

Re: Archicad 22 and Mac Pro issues

andybartos — Fri, 17 Sep 2021 18:12:22 GMT

Really must get on here more often! This post was quite a while ago and if it still helps anyone the link that someone posted early on did the trick:

https://community.graphisoft.com/t5/Setup-License-articles/Archicad-freezes-for-several-seconds-on-macOS-10-13-High-Sierra/ta-p/303886

Creating a copy of the Graphisoft folder was the solution.

I'm getting used to the new look and having architalk as part of the Graphisoft community. So far, so good! And I will definitely check in more often. I'm sure there is a setting somewhere that would send me an email message when someone responds to a post. Thank you to everyone who took the time out of their day to post possible solutions and comments. Cheers!

Re: Archicad 22 and Mac Pro issues

Laszlo Nagy — Fri, 17 Sep 2021 18:17:09 GMT

Go to the "My Settings > Subscriptions & Notifications" page, and select "Notifications" on the left.

Then you need to do two things.

1. Make sure the "Automatically subscribe me to all topics or reviews I participate in" checkbox is checked.

2. Lower on the page, under "Email Notifications", set the "New replies posted to content I subscribe to" field to "Immediately".

Re: Archicad 22 and Mac Pro issues

andybartos — Fri, 17 Sep 2021 18:18:50 GMT

Thanks, Laszlo!