topic Re: Graphisoft Help Center is Down? in Installation & update

Graphisoft Help Center is Down?

4hotshoes — Tue, 12 Oct 2021 21:35:01 GMT

I am getting an error to the link for help.

Re: Graphisoft Help Center is Down?

tomyg — Tue, 12 Oct 2021 22:38:29 GMT

yeah, i'm getting the same thing.

Re: Graphisoft Help Center is Down?

Karl Ottenstein — Tue, 12 Oct 2021 22:45:11 GMT

I can confirm that the link within the web-based in-product Help results in an error. When going to:

https://helpcenter.graphisoft.com

directly, or by following the link from the INT online Help for AC 24 here:

https://help.graphisoft.com/AC/24/INT/index.htm?rhcsh=1&rhnewwnd=0&rhmapid=#t=_AC24_Help%2F001_ACHelpIntro%2F001_ACHelpIntro-1.htm

The following is displayed:

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

There have been issues with Help Center since this Community was launched (redirecting to this site and not to the reference guides that used to be in the Help Center)... but just erroring-out like this is a new problem. 😞

I'll bring it to someone's attention.

Re: Graphisoft Help Center is Down?

Noemi Balogh — Wed, 13 Oct 2021 06:21:22 GMT

Dear All,

We have an issue with our Help Center service for all languages at the moment. This results in the error what you experienced with the site.

We are aware of the issue and our engineers are working on a solution to fix the situation as soon as humanly possible.

You can access product guides here in the meantime:

Replace INT with your country code to get the localized version:

https://help.graphisoft.com/AC/23/INT/

https://help.graphisoft.com/AC/24/INT/

https://help.graphisoft.com/AC/25/INT/

https://help.graphisoft.com/BC/INT/

Based on the browser's language:
https://help.graphisoft.com/bimx-desktopviewer

https://help.graphisoft.com/bimx-webviewer

https://help.graphisoft.com/graphisoft-forward

Kind regards,
Noémi

Re: Graphisoft Help Center is Down?

Noemi Balogh — Wed, 13 Oct 2021 09:01:19 GMT

Help Center is available again. Thank you for your patience.

Re: Graphisoft Help Center is Down?

Mats_Knutsson — Mon, 18 Oct 2021 15:06:01 GMT

Down again?

Re: Graphisoft Help Center is Down?

Karl Ottenstein — Mon, 18 Oct 2021 17:07:58 GMT

Working for me.

Re: Graphisoft Help Center is Down?

Mats_Knutsson — Tue, 19 Oct 2021 06:05:13 GMT

Helpcenter for 25 is working but I was in 22 which is full of critical error links.

Re: Graphisoft Help Center is Down?

Noemi Balogh — Tue, 19 Oct 2021 06:09:54 GMT

On Help Center we always kept the last 3 version's guide, which is now: Archicad 25, Archicad 24 and Archicad 23. If you are looking for the Archicad 22 guide, please use the help server: https://help.graphisoft.com/AC/22/INT/#t=_AC22_Help%2F001_ACHelpIntro%2F001_ACHelpIntro-1.htm

One more note: guides older than Archicad 17 are not available online.

Re: Graphisoft Help Center is Down?

Mats_Knutsson — Tue, 19 Oct 2021 06:45:29 GMT

Ah, thanks! I was just googeling and didn't mind the AC version 🙂