https://community.graphisoft.com/t5/Installation-update/Setup-problem/m-p/309465#M31197 <P>Hello! I had to reinstall windows on my computer and reinstall Archicad afterwards. After the installation my program key cannot be found. What should i do? Please advise. Thanks!</P> Fri, 15 Oct 2021 21:02:06 GMT Yana 2021-10-15T21:02:06Z https://community.graphisoft.com/t5/Installation-update/Setup-problem/m-p/309465#M31197 <P>Hello! I had to reinstall windows on my computer and reinstall Archicad afterwards. After the installation my program key cannot be found. What should i do? Please advise. Thanks!</P> Fri, 15 Oct 2021 21:02:06 GMT https://community.graphisoft.com/t5/Installation-update/Setup-problem/m-p/309465#M31197 Yana 2021-10-15T21:02:06Z https://community.graphisoft.com/t5/Installation-update/Setup-problem/m-p/309478#M31198 <P>Welcome to the forum, Yana.</P><P>&nbsp;</P><P>I'm guessing you have the software key, and you didn't release the key before reinstalling the OS? If so, you may need to contact your reseller to send you a new one. See <A href="https://community.graphisoft.com/t5/Setup-License-articles/Software-Key-FAQ/ta-p/303514" target="_self">these FAQs</A>.</P><P>&nbsp;</P><P>If it's the Codemeter dongle, then check that your license manager tool is properly installed and that it recognizes the key.</P> Sat, 16 Oct 2021 06:01:47 GMT https://community.graphisoft.com/t5/Installation-update/Setup-problem/m-p/309478#M31198 vistasp 2021-10-16T06:01:47Z https://community.graphisoft.com/t5/Installation-update/Setup-problem/m-p/309479#M31199 <P>Thanks a lot!!!</P> Sat, 16 Oct 2021 07:15:52 GMT https://community.graphisoft.com/t5/Installation-update/Setup-problem/m-p/309479#M31199 Yana 2021-10-16T07:15:52Z